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Consolidated "Waitlist for Award Seats Questions/Issues"

Consolidated "Waitlist for Award Seats Questions/Issues"

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Old Sep 18, 19, 2:19 pm   -   Wikipost
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Last edit by: WineCountryUA
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Waitlisting for awards

Click for the current rules from United
Waitlisting options
  1. Waitlist for alternative flights times / routing
  2. Waitlisting for a different cabin
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Waitlisting can only be done over the phone, not online.
You can not book a standard award and then waitlist for a saver award.
If waitlisting for a higher cabin, best if done at the time of booking or soon afterward.
If done more than 24 hours after booking you may be charged an award change fee.
Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful
When waitlisting for a higher, state you are waitlisting for I (or IN if a plat or higher) -- do not use the word "upgrade", it may confuse the agent

If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful

Member experiences:
  1. You must have a confirmed segment to waitlist for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. The maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
At the airport, if you have not yet cleared for the higher cabin waitlist, you should be listed on the standby upgrade list (your priority on the waitlist is not well understood -- below are some conflicting theories)

Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1* status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
* note "PR-1" may not be the correct term, see the Wxx note proceeding this section

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.

Related thread - Understanding the United Upgrade List Comprehensively

Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
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Old Jul 13, 19, 6:43 pm
  #751  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
Posts: 5,191
And now after checking with no status we are at #1 and 2 on the upgrade list, so maybe things are working?
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Old Jul 13, 19, 7:19 pm
  #752  
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Originally Posted by jasonvr View Post
And now after checking with no status we are at #1 and 2 on the upgrade list, so maybe things are working?
The list is small enough that you might be the only two people using an instrument to upgrade / waitlist on that flight. I'm not sure we know what the "correct" priority really is, but at least you're on the list.
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Old Jul 13, 19, 8:01 pm
  #753  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA scum/0.699MM, WN ALP/CP, Hyatt Diamond, MR/SPG Gold,Hertz PC, National EE, Carlson Silver
Posts: 5,191
Originally Posted by jsloan View Post
The list is small enough that you might be the only two people using an instrument to upgrade / waitlist on that flight. I'm not sure we know what the "correct" priority really is, but at least you're on the list.
Possibly. But the important part is we cleared 😁

There was almost no one in group 2 and most of the E+ section was empty until they started clearing standbys. Lends credence to there being very few elites
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Old Jul 14, 19, 8:42 am
  #754  
 
Join Date: Aug 2015
Posts: 5,194
Originally Posted by Abhinavt View Post
My wife's request status changed from I to JI. Plus after checking in she still does not show up on the Upgrade List. Is this common ?
Originally Posted by linglingfool View Post
I also saw this on my plan B rez a few weeks ago:

"You are confirmed in XN class on this flight and have requested a change to JI class."

It was showing as an I request prior to check-in. I was also at the bottom of the list as a non-status pax.
Originally Posted by jasonvr View Post
I've got the JI class thing showing up as well now
img
Hm, so is JI a new fare class? Maybe one portending change to dynamic pricing / no saver waitlisting?
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Old Jul 14, 19, 11:52 am
  #755  
 
Join Date: Jan 2013
Location: HNL
Programs: Au: UA, Marriott, Hilton; Ex-HA Pt (now not), GE
Posts: 5,545
Originally Posted by fumje View Post
Hm, so is JI a new fare class? Maybe one portending change to dynamic pricing / no saver waitlisting?
Datapoint: have found examples of dynamic pricing on HNL-LHR J itineraries on June 10th, with the price varying between 165k and 250k. In each case, the fare class was JN. (not waitlisted)
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Old Jul 15, 19, 8:34 am
  #756  
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 11,098
Originally Posted by fumje View Post
Hm, so is JI a new fare class? Maybe one portending change to dynamic pricing / no saver waitlisting?
Wild speculation: J* tracks all of the Business (First) inventory classes as a shadow award inventory class, so JI would be a very low-level Business award.
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Old Jul 15, 19, 9:35 am
  #757  
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Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
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Oh, the overinflated joy of getting an upgrade on a short flight!

Two of us are flying lax-sfo-tlv on a business award. Short first hop in Xn class, as C award not available that leg.

Checked in yesterday, F was booked 19/20. My husband was put on upgrade list as he has a UA Visa. But he was 10 on the list.

This morning, F booking went down to 14. I checked inventory. LP and behold, IN was 4. I called UA, and they happily rebooked us into F.

Short flight. But brought sense of joy!
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Old Jul 15, 19, 10:57 am
  #758  
 
Join Date: Aug 2015
Posts: 5,194
Originally Posted by findark View Post
Wild speculation: J* tracks all of the Business (First) inventory classes as a shadow award inventory class, so JI would be a very low-level Business award.
Interesting theory. Points for creativity!
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Old Jul 19, 19, 12:45 pm
  #759  
 
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
I haven't redeemed my UA miles in a long time.

I just booked a 1-way award in economy. Is it possible to standby for Polaris business class? Or is the inventory not going to change between now and the departure day(3 days away).

Thanks!

Last edited by WineCountryUA; Jul 19, 19 at 5:43 pm Reason: Moved to master thread
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Old Jul 19, 19, 1:17 pm
  #760  
 
Join Date: Aug 2015
Posts: 5,194
Originally Posted by geometry View Post
I haven't redeemed my UA miles in a long time.

I just booked a 1-way award in economy. Is it possible to standby for Polaris business class? Or is the inventory not going to change between now and the departure day(3 days away).

Thanks!

What are the loads? It's not common for I/IN to open, and maybe even less common now, but it can happen.

Sounds like a fun trip.

Last edited by WineCountryUA; Jul 19, 19 at 5:46 pm Reason: cleanup after merge; thanls for the link
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Old Jul 22, 19, 10:50 pm
  #761  
 
Join Date: Jul 2019
Programs: UA 1K, Marriott Ambassador Elite w/Lifetime Gold
Posts: 1
Originally Posted by findark View Post
Does anyone know what happens when you are waitlisted for a later flight? Right now, I have a reservation for A-B-C, while being waitlisted for an A-C nonstop which leaves about an hour later than the first flight on the confirmed itinerary.

How does this interact with check-in? Do you end up on the standby list? Is the waitlist canceled when the confirmed coupon is lifted? Perhaps most importantly, does the waitlist need to be manually canceled to avoid clearing onto A-C (and getting B-C canceled) while in the air on A-B?
I have these same questions. My reservation is very similar to the scenario described above: A-B-C reservation with waitlist for A-C, which leaves 1h15m after A-B. Anyone have experience with this? Assuming good position on the upgrade list, were you able to get your upgrade cleared a bit prior to boarding?

Also, after reading through this thread, I think everything is right with my waitlist request but just to double-check: My waitlist route is different than my reservation route (nonstop vs. layover both ways). When viewing my reservation online, I see the confirmed reservation first with the waitlist segments in yellow boxes below with the phrase "Flight to XXX - WAITLISTED" and this note with each: "Waitlisted: You will be automatically confirmed on this flight if space in your request class United Polaris business (IN) becomes available."
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Old Jul 25, 19, 6:19 pm
  #762  
 
Join Date: Apr 2001
Location: San Francisco, CA
Programs: UA Gold 1MM, SPG Gold, Mariott Gold
Posts: 534
I'm going to try this for the first time for a trip next year SFO to CDG in mid June. We need three seats.

1. Any read on the chances? It's a long time to lock up those miles. I'm booking a backup itinerary on another carrier that is less desirable.
2. I'm a 1MM Gold and my spouse has Gold status. Our son has no status. I usually book my son on me on the same record, because my status seems to produce slightly better results. I'll put my spouse on a separate record. Any reason not to follow this strategy for the Plan B approach?
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Old Jul 25, 19, 6:25 pm
  #763  
 
Join Date: Jan 2013
Location: HNL
Programs: Au: UA, Marriott, Hilton; Ex-HA Pt (now not), GE
Posts: 5,545
Originally Posted by sfolawyer View Post
I'm going to try this for the first time for a trip next year SFO to CDG in mid June. We need three seats.

1. Any read on the chances? It's a long time to lock up those miles. I'm booking a backup itinerary on another carrier that is less desirable.
2. I'm a 1MM Gold and my spouse has Gold status. Our son has no status. I usually book my son on me on the same record, because my status seems to produce slightly better results. I'll put my spouse on a separate record. Any reason not to follow this strategy for the Plan B approach?
Are you aware that after November of this year, there will be no award chart, and therefore, no set number of miles for a seat? Probably no chance to waitlist or Plan B, and Most likely no Saver Awards--certainly none that will be published. You might want to study this thread:
Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)

Last edited by 747FC; Jul 25, 19 at 6:44 pm Reason: spelling error
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Old Jul 25, 19, 6:34 pm
  #764  
 
Join Date: Apr 2001
Location: San Francisco, CA
Programs: UA Gold 1MM, SPG Gold, Mariott Gold
Posts: 534
Originally Posted by 747FC View Post
Are you aware that after November of this year, there will be no award chard, and therefore, no set number of miles for a seat? Probably no chance to waitlist or Plan B, and Most likely no Saver Awards--certainly none that will be published. You might want to study this thread:
Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)
Oh, phooey. I read about the dynamic pricing but didn't connect the dots. Boo....
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Old Jul 25, 19, 6:39 pm
  #765  
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Originally Posted by sfolawyer View Post
Oh, phooey. I read about the dynamic pricing but didn't connect the dots. Boo....
UA hasn't announced any changes to the waitlist policy. I expect that there will be some, but if you have UA miles -- that is, if you're not transferring them from somewhere -- it can't hurt to try to waitlist anyway. The worst thing that can happen is that they say 'no.'

To answer your questions: your chances aren't great; your strategy for splitting the PNRs is reasonable. Mid-week is more likely than the weekend. Your chance on something like SFO-IAD-CDG is probably better than SFO-CDG nonstop -- you won't clear SFO-IAD, but you might clear IAD-CDG.
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