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Consolidated "Waitlist for Award Seats Questions/Issues"

Consolidated "Waitlist for Award Seats Questions/Issues"

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Old Oct 10, 18, 5:59 am   -   Wikipost
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Last edit by: WineCountryUA
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Waitlisting for awards

Click for the current rules from United
Waitlisting options
  1. Waitlist for alternative flights times / routing
  2. Waitlisting for a different cabin
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Waitlisting can only be done over the phone, not online.
You can not book a standard award and then waitlist for a saver award.
If waitlisting for a higher cabin, best if done at the time of booking or soon afterward.
If done more than 24 hours after booking you may be charged an award change fee.
Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful

If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful

Member experiences:
  1. You must have a confirmed segment to waitlist for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. Maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
At the airport, if you have not yet cleared for the higher cabin waitlist, you should be listed on the standby upgrade list (your priority on the waitlist is not well understood -- below are some conflicting theories)

Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1* status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
* note "PR-1" may not be the correct term, see the Wxx note proceeding this section

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.

Related thread - Understanding the United Upgrade List Comprehensively

Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
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Old Oct 1, 18, 1:57 pm
  #496  
 
Join Date: Nov 2014
Location: SFO
Programs: UA 1K, DL, WN, Global Entry; +others wherever miles/points are found
Posts: 8,188
Originally Posted by NYC2SGN View Post
I thought waitlisting for a UA flight in economy (when you are confirmed on an award ticket with partner flights in economy) was no longer possible --based upon the first 10 pages of this thread.

Decided to call the Premier Desk and give it a shot anyway.

Agent was able to waitlist me on UA180 HKG-EWR. Original award ticket was HKG-HND // NRT-YUL-EWR.

Question: if this clears, will I be notified? Will it be automatic?

Initially, I thought it would be like SQ, where they notify you if it clears, and you have to call them to finalize the process. But I don't know how this works on UA. I don't want them to clear me if I get a crappy seat.

Anyone know?
Last time I had a waitlist clear, an agent assigned seats (into the 7CD block on an E75 no less!) and left me a voicemail about it. The default action will be to confirm the waitlisted segment and de-sync the PNR to flag it for human review to delete the other confirmed segments, so a human should get involved at some point.

Originally Posted by sannmann View Post
Is it possible to waitlist for an earlier connecting flight operated by LH?

I have a HND-MUC-STR Business award flight booked. Not looking forward to the four hour layover at MUC. However, there is a MUC-STR flight departing earlier that would give me only a two hour layover. Would prefer that instead.
No. You can only waitlist UA-operated flights.
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Old Oct 1, 18, 2:35 pm
  #497  
 
Join Date: Mar 2009
Location: STR, IAD, and DCA
Programs: UA 1K; *G and *A Top 1000; DL Plat; HHonors Diamond; *$ Gold; Marriott Plat; Global Entry
Posts: 1,751
Originally Posted by findark View Post
Last time I had a waitlist clear, an agent assigned seats (into the 7CD block on an E75 no less!) and left me a voicemail about it. The default action will be to confirm the waitlisted segment and de-sync the PNR to flag it for human review to delete the other confirmed segments, so a human should get involved at some point.



No. You can only waitlist UA-operated flights.
Yes, that’s what the rules say. I’m just curious if the system might allow it. And, if anyone has done it.
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Old Oct 1, 18, 3:00 pm
  #498  
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 7,448
Originally Posted by sannmann View Post
Yes, that’s what the rules say. I’m just curious if the system might allow it. And, if anyone has done it.
You might be able to gummy up a reservation in SHARES with a waitlisted partner segment. It wouldn't clear, because nothing would be looking at that waitlist.
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Old Oct 1, 18, 8:15 pm
  #499  
 
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 31
Originally Posted by findark View Post
Last time I had a waitlist clear, an agent assigned seats (into the 7CD block on an E75 no less!) and left me a voicemail about it. The default action will be to confirm the waitlisted segment and de-sync the PNR to flag it for human review to delete the other confirmed segments, so a human should get involved at some point.
@findark, so when they left you a voicemail, was it to tell you that they've already confirmed your waitlisted segments, or to double check to make sure you still want them to make the switch? There may not be any more bulkhead seats by the time my waitlisted segment clears
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Old Oct 1, 18, 8:22 pm
  #500  
 
Join Date: Nov 2014
Location: SFO
Programs: UA 1K, DL, WN, Global Entry; +others wherever miles/points are found
Posts: 8,188
Originally Posted by NYC2SGN View Post
@findark, so when they left you a voicemail, was it to tell you that they've already confirmed your waitlisted segments, or to double check to make sure you still want them to make the switch? There may not be any more bulkhead seats by the time my waitlisted segment clears
She called, presumably to let me know my waitlist had cleared and assign seats, but I didn't pick up. She assigned me to 7D (which was a huge favor since as a blocked seat it's normally not available until check-in) and left a voicemail saying what she did.

I don't do this all the time so I can't promise my experience is typical. The only guarantee is that the computer will confirm your new segment and stick the "out of sync" notification on your PNR.
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Old Oct 2, 18, 10:38 am
  #501  
 
Join Date: Jul 2017
Programs: United 1K - Hilton Diamond
Posts: 8
41 out of 60 booked for my flight and United hasn’t opened any R space. Pretty pathetic if you ask me. Obviously I will clear, but I’ve noticed in the past 2 months they’ve not been opening very many R space prior to the flight.
Just realized because they haven’t cleared me I won’t be able to go in the Polaris lounge....

*edit
now cleared within the 24 hour window. Didn’t think they could do that? Oh well

Last edited by scotsman8; Oct 2, 18 at 5:28 pm
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Old Oct 2, 18, 8:14 pm
  #502  
 
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 31
I called them back today to ask what the procedure was.

The agent I spoke to told me they wouldn't be able to make the change without first contacting me, because there would be a difference in taxes they'd have to charge/credit me for before they could finalize the switch.

Seems plausible since I'm going from paying taxes at 3 different airports to just one.

Hope it's true...
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Old Oct 2, 18, 8:19 pm
  #503  
 
Join Date: Nov 2014
Location: SFO
Programs: UA 1K, DL, WN, Global Entry; +others wherever miles/points are found
Posts: 8,188
Interesting. I think in my case it was from a one-stop to a nonstop and I never did receive my extra AY back
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Old Oct 10, 18, 1:15 pm
  #504  
 
Join Date: Jun 2016
Posts: 12
Mileage Award Question

Hello,

I've booked an award flight for my wife and I from AUS - DUB next summer. We booked it as a Business class award, and the long legs are in business class. However there are a couple domestic legs that did not have business class award availability.

Is there anyway to get wait listed for the other legs?

Thanks,

-Dan

Last edited by WineCountryUA; Oct 10, 18 at 2:00 pm Reason: merged into consolidated thread
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Old Oct 10, 18, 1:26 pm
  #505  
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Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 38,024
Originally Posted by Dweyant View Post
Is there anyway to get wait listed for the other legs?
Yes, just call and ask to waitlist for first class. Some agents don't know how to do this and/or will claim it can't be done. You may have to call more than once to find an agent who knows how.

Consolidated "Waitlist for Award Seats Questions/Issues"
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Old Oct 10, 18, 1:28 pm
  #506  
 
Join Date: Jun 2016
Posts: 12
Originally Posted by Kacee View Post
Yes, just call and ask to waitlist for first class. Some agents don't know how to do this and/or will claim it can't be done. You may have to call more than once to find an agent who knows how.

Consolidated "Waitlist for Award Seats Questions/Issues"

Great!

Thank you!

-Dan
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Old Oct 16, 18, 6:34 pm
  #507  
 
Join Date: Sep 2006
Location: HNL
Programs: AS MVP, HH Diamond
Posts: 3,188
Just got booked into X and waitlisted for I for a segment between two I segments. It is a UA segment. Not sure if the DP is really necessary, but thought it may give hope to others. First agent said this wasn't possible. A 1K agent was able to help with this (we're not 1K's, got lucky)
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Old Oct 17, 18, 10:40 am
  #508  
 
Join Date: Nov 2007
Location: COS
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 2,460
Mildly annoyed with a flight coming up Friday and waitlisted for I class on COS-DEN. Not a big deal on such a short flight, but UA has been happy to clear upgrades at the daily interval for the flight, even shows IN space Platinum and higher, but never I class since booking. First wasn't booked at all until the relative windows opened up for the respective MP levels. Currently showing:
  • F6
  • A6
  • JN6
  • C6
  • D6
  • Z6
  • ZN6
  • P6
  • PN5
  • R5
  • RN5
  • IN3
  • I0
  • Y9
  • YN9
  • B9
  • M6
  • E3
  • U3
  • H3
  • HN8
  • Q2
  • V1
  • W1
  • S1
  • T0
  • L0
  • K0
  • G0
  • N9
  • XN6
  • X0
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Old Oct 17, 18, 12:22 pm
  #509  
 
Join Date: Nov 2014
Location: SFO
Programs: UA 1K, DL, WN, Global Entry; +others wherever miles/points are found
Posts: 8,188
IN3 I0 is frustrating, but yes UA does clear CPUs ahead of the I class waitlist. They usually don't CPU below F2 until the gate though, at which point you will outrank remaining CPUs. Just have to hope no TOD/SDC/etc takes the last seats.
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Old Oct 17, 18, 4:43 pm
  #510  
 
Join Date: Nov 2007
Location: COS
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 2,460
Originally Posted by findark View Post
IN3 I0 is frustrating, but yes UA does clear CPUs ahead of the I class waitlist. They usually don't CPU below F2 until the gate though, at which point you will outrank remaining CPUs. Just have to hope no TOD/SDC/etc takes the last seats.
Now down to F1 after all the upgrades cleared today. Improved my E+ seat. My research suggested I space would open up, but research and logic combined with UA doesn’t exist.
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