Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Consolidated "Waitlist for Award Seats Questions/Issues"

Consolidated "Waitlist for Award Seats Questions/Issues"

    Hide Wikipost
Old Sep 18, 19, 2:19 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Waitlisting for awards

Click for the current rules from United
Waitlisting options
  1. Waitlist for alternative flights times / routing
  2. Waitlisting for a different cabin
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Waitlisting can only be done over the phone, not online.
You can not book a standard award and then waitlist for a saver award.
If waitlisting for a higher cabin, best if done at the time of booking or soon afterward.
If done more than 24 hours after booking you may be charged an award change fee.
Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful
When waitlisting for a higher, state you are waitlisting for I (or IN if a plat or higher) -- do not use the word "upgrade", it may confuse the agent

If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful

Member experiences:
  1. You must have a confirmed segment to waitlist for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. The maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
At the airport, if you have not yet cleared for the higher cabin waitlist, you should be listed on the standby upgrade list (your priority on the waitlist is not well understood -- below are some conflicting theories)

Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1* status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
* note "PR-1" may not be the correct term, see the Wxx note proceeding this section

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.

Related thread - Understanding the United Upgrade List Comprehensively

Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
Print Wikipost

Old Mar 3, 18, 5:55 pm
  #151  
 
Join Date: Dec 2015
Posts: 18
I have done this waitlisting few times before, XN --> I bucket. But this time, the waitlist shows online as XN --> IN bucket. Is one better than the other? I went back a few pages to find an answer, but couldn't. TIA
isac is offline  
Old Mar 3, 18, 5:58 pm
  #152  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 12,165
Originally Posted by isac View Post
I have done this waitlisting few times before, XN --> I bucket. But this time, the waitlist shows online as XN --> IN bucket. Is one better than the other? I went back a few pages to find an answer, but couldn't. TIA
IN >= I. Often they're equal, but if they're not, IN is better. IN is saver business award space for Platinum and higher.
jsloan is offline  
Old Mar 4, 18, 9:24 pm
  #153  
 
Join Date: Dec 2004
Location: DFW
Programs: AA Lifetime Gold, IHG Platinum
Posts: 23
Will Award Copay count toward Annual Spend?

Two questions here:
1) I am flying LAX-SIN on Sunday, 4/15 and SIN-LAX on Friday 4/20. I have "lower than dirt" status on United (i.e. Basic Member). Would anyone care to weigh in on my chances for a miles + copay upgrade (I purchased "K" economy class tickets both ways).

2) Upgrade requirements are listed as 30K miles + $600 copay each way. Should the upgrade be successful, would the $600 copay count towards my annual spend for 2018?

Thank you in advance.
DFW-EXPLAT is offline  
Old Mar 4, 18, 9:38 pm
  #154  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
Posts: 43,494
Originally Posted by DFW-EXPLAT View Post
1) I am flying LAX-SIN on Sunday, 4/15 and SIN-LAX on Friday 4/20. I have "lower than dirt" status on United (i.e. Basic Member). Would anyone care to weigh in on my chances for a miles + copay upgrade (I purchased "K" economy class tickets both ways).
You have a chance (as flights are relatively lightly booked), but odds are not high. Sunday/Friday are tough days to upgrade.

Originally Posted by DFW-EXPLAT View Post
2) Upgrade requirements are listed as 30K miles + $600 copay each way. Should the upgrade be successful, would the $600 copay count towards my annual spend for 2018?
Nope.
Kacee is online now  
Old Mar 5, 18, 1:19 am
  #155  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 12,165
Originally Posted by DFW-EXPLAT View Post
Two questions here:
1) I am flying LAX-SIN on Sunday, 4/15 and SIN-LAX on Friday 4/20. I have "lower than dirt" status on United (i.e. Basic Member). Would anyone care to weigh in on my chances for a miles + copay upgrade (I purchased "K" economy class tickets both ways).
I'd say they're not good. As a basic member on a K fare, you'll be at the very end of the list. The only fare class lower than K is G, which is generally reserved for fare sales; I don't remember seeing any G fares on US-SIN routes recently. So, basically, the only people you'd be ahead of on the list are non-revs (or other general members who are also flying K fares but haven't requested an upgrade yet).

Here are your flights. You can view how full the business cabin is with the "United Polaris business Upgrade Standby List." You won't appear on the list -- names don't show up until check-in -- but you can see how many seats are taken: LAX-SIN (17 booked); SIN-LAX (12 booked).

There are two important things to keep in mind here. The first is that most business travel is booked within the last couple of weeks before departure, so don't put too much stock into load numbers this far out, as they can change. The second is that nearly every person with upgrade instruments on your flight (Global Services and 1K) will be attempting to use them. LAX-SIN is the longest flight in the system, so it's unlikely that they'd be saving their certificates for another flight.

Anyway, good luck; here's hoping you beat the odds.

PS: if you don't clear in advance, there's a chance that you'll get an upgrade offer at check-in that might not be much more than the $600 copay. If you accept that offer, your copay and miles would be refunded. I don't know what your offer would be, but it's worth keeping an eye open.
jsloan is offline  
Old Mar 5, 18, 10:38 am
  #156  
 
Join Date: Dec 2004
Location: DFW
Programs: AA Lifetime Gold, IHG Platinum
Posts: 23
Originally Posted by jsloan View Post
I'd say they're not good. As a basic member on a K fare, you'll be at the very end of the list. The only fare class lower than K is G, which is generally reserved for fare sales; I don't remember seeing any G fares on US-SIN routes recently. So, basically, the only people you'd be ahead of on the list are non-revs (or other general members who are also flying K fares but haven't requested an upgrade yet).

Here are your flights. You can view how full the business cabin is with the "United Polaris business Upgrade Standby List." You won't appear on the list -- names don't show up until check-in -- but you can see how many seats are taken: LAX-SIN (17 booked); SIN-LAX (12 booked).

There are two important things to keep in mind here. The first is that most business travel is booked within the last couple of weeks before departure, so don't put too much stock into load numbers this far out, as they can change. The second is that nearly every person with upgrade instruments on your flight (Global Services and 1K) will be attempting to use them. LAX-SIN is the longest flight in the system, so it's unlikely that they'd be saving their certificates for another flight.

Anyway, good luck; here's hoping you beat the odds.

PS: if you don't clear in advance, there's a chance that you'll get an upgrade offer at check-in that might not be much more than the $600 copay. If you accept that offer, your copay and miles would be refunded. I don't know what your offer would be, but it's worth keeping an eye open.
Thank you, Jsloan for your helpful response.

Given my dismal chances of getting an upgrade- I went ahead and enrolled in the Mileage Plus Status challenge (reciprocity from AA). This should provide me the equivalent of a MP Silver at flight time, which I hope is good enough to clear the bar. At the very least I will retain Silver until the end of the year, given the accumulated PQM after my SIN travels.

I'll be on the lookout for any day-of-flight upgrade offers.
DFW-EXPLAT is offline  
Old Mar 5, 18, 10:55 am
  #157  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 12,165
Originally Posted by DFW-EXPLAT View Post
Thank you, Jsloan for your helpful response.

Given my dismal chances of getting an upgrade- I went ahead and enrolled in the Mileage Plus Status challenge (reciprocity from AA). This should provide me the equivalent of a MP Silver at flight time, which I hope is good enough to clear the bar. At the very least I will retain Silver until the end of the year, given the accumulated PQM after my SIN travels.

I'll be on the lookout for any day-of-flight upgrade offers.
No problem. If nothing else, you stand a pretty good chance at getting an Economy Plus seat for no additional charge at the time of check-in. No matter what else you do, I'd check in as close to 24 hours before departure as possible.
jsloan is offline  
Old Mar 6, 18, 11:26 pm
  #158  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 11,076
Does anyone know what happens when you are waitlisted for a later flight? Right now, I have a reservation for A-B-C, while being waitlisted for an A-C nonstop which leaves about an hour later than the first flight on the confirmed itinerary.

How does this interact with check-in? Do you end up on the standby list? Is the waitlist canceled when the confirmed coupon is lifted? Perhaps most importantly, does the waitlist need to be manually canceled to avoid clearing onto A-C (and getting B-C canceled) while in the air on A-B?
findark is offline  
Old Mar 7, 18, 1:35 pm
  #159  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 11,076
Originally Posted by findark View Post
Does anyone know what happens when you are waitlisted for a later flight? Right now, I have a reservation for A-B-C, while being waitlisted for an A-C nonstop which leaves about an hour later than the first flight on the confirmed itinerary.

How does this interact with check-in? Do you end up on the standby list? Is the waitlist canceled when the confirmed coupon is lifted? Perhaps most importantly, does the waitlist need to be manually canceled to avoid clearing onto A-C (and getting B-C canceled) while in the air on A-B?
For anyone following along, turned out to be moot as the waitlist cleared this morning at T-30h.
jsloan and 747FC like this.
findark is offline  
Old Mar 8, 18, 6:47 pm
  #160  
 
Join Date: Apr 2013
Posts: 46
Mileage ticket upgrade INTL business domestic economy

I bought a business class ticket for a relative using my miles from PEK - IAD - EWR; PEK-IAD was business while IAD -EWR was ticketed. Mileage redemption was 85K miles (like full business).

While not a big deal any tips to get the domestic leg upgraded as well perhaps at the gate? Is that possible?

Last edited by rubystone; Mar 8, 18 at 6:51 pm Reason: Typo
rubystone is offline  
Old Mar 8, 18, 7:10 pm
  #161  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,318
Originally Posted by rubystone View Post
I bought a business class ticket for a relative using my miles from PEK - IAD - EWR; PEK-IAD was business while IAD -EWR was ticketed. Mileage redemption was 85K miles (like full business).

While not a big deal any tips to get the domestic leg upgraded as well perhaps at the gate? Is that possible?
First, call and request to be waitlisted for I space (domestic F save award space) on IAD-EWR ---- do not use the term "upgrade", this is waitlisting for space based on having paid for an I space award.

The second option is at checkin, there may be a cash option for an "upgrade" -- this would be a true upgrade and may or may not be offered. And yes this can happen will you are waitlisted
WineCountryUA is offline  
Old Mar 10, 18, 7:22 am
  #162  
Original Poster
 
Join Date: Dec 2017
Posts: 47
I'm 30 days out from an EWR-MXP flight for my wife and myself. The reservation was made (United Economy (XN) - I class requested), and the miles were applied based upon the I class fare. There are currently 19 of 39 Polaris seats left. I am Premier Silver, and I paid for the cash portion of the reservation with a United-branded card.
1. What are my chances of getting the upgrade; and because I used miles, will I be ahead of other Premier statuses (1K, Plat, Gold)?
2. When should I expect the upgrade to clear?
3. Should I call the Premier desk and inquire, and if so when?
4. Worst case, I would like to at least get Economy Plus aisles for my wife and myself. Currently Economy Plus is approx 50% booked. I am watching that closely, as I will purchase Economy Plus upgrades if seats become limited because as Silver, I cannot select Economy Plus seats for free until check-in.

Thanks!
LarrySinNJ is offline  
Old Mar 10, 18, 1:20 pm
  #163  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,318
Originally Posted by LarrySinNJ View Post
I'm 30 days out from an EWR-MXP flight for my wife and myself. The reservation was made (United Economy (XN) - I class requested), and the miles were applied based upon the I class fare. There are currently 19 of 39 Polaris seats left. I am Premier Silver, and I paid for the cash portion of the reservation with a United-branded card.
1. What are my chances of getting the upgrade; ...
without the fare class inventory from Expert Mode, could not even begin to hazard a guess -- and even with the data it is only a guess.
Originally Posted by LarrySinNJ View Post
.. and because I used miles, will I be ahead of other Premier statuses (1K, Plat, Gold)? ...
No
There are three waitlist -- one for PN (GS), one for R (upgraders using miles or GPUs) and one for I/IN (award waitlisters). Each prioritized by status . While I space can open up before PN or R, that is rare and generally if is felt PN>R>I waitlisters. At the gate the lists are merged but status is the main sorting priority.
There are no CPU / complimentary upgrades for this flight.
Originally Posted by LarrySinNJ View Post
2. When should I expect the upgrade to clear? ...
tomorrow, next week, at the gate, never -- impossible to tell and best not to have set expectations
You are pretty much at the bottom of the list. (Only non-elites & the NRSA {employees} will be lower). Additional UA will be hoping for more purchaser of business and will be offering cash upgrades at check-in, if there is still space, then the waitlist will be cleared.
Originally Posted by LarrySinNJ View Post
3. Should I call the Premier desk and inquire, and if so when? ...
Generally will do no good; if you watch for I space online or use an alert service (like Expert Flyer) and see I space open up -- then call, otherwise it does no good to call.
Originally Posted by LarrySinNJ View Post
4. Worst case, I would like to at least get Economy Plus aisles for my wife and myself. Currently Economy Plus is approx 50% booked. I am watching that closely, as I will purchase Economy Plus upgrades if seats become limited because as Silver, I cannot select Economy Plus seats for free until check-in. ...
If you intend on buying E+ access (vs waiting till check-in), do it now to get the best seats. If the waitlist clears, your E+ access fee will be refunded.

Realize these is not the answers you were hoping for and may be a bit on the overly conservative side. The waitlist can clear (best chance is at the gate or a few days before) but it is far from a guarantee.

Last edited by WineCountryUA; Mar 10, 18 at 1:31 pm Reason: toned down the negativity
WineCountryUA is offline  
Old Mar 10, 18, 2:48 pm
  #164  
Original Poster
 
Join Date: Dec 2017
Posts: 47
Thanks WineCountryUA...

Originally Posted by WineCountryUA View Post
without the fare class inventory from Expert Mode, could not even begin to hazard a guess -- and even with the data it is only a guess.
Available fare classes: J9 JN9 C9 D9 Z9 ZN9 P6 PN0 R0 RN0 IN0 I0 Y9 YN9 B9 M9 E9 U9 H9 HN9 Q9 V9 W9 S6 T0 L0 K0 G0 N9 XN0 X0


Originally Posted by WineCountryUA View Post
If you intend on buying E+ access (vs waiting till check-in), do it now to get the best seats. If the waitlist clears, your E+ access fee will be refunded.
So if I purchase E+ now, and can get E+ for free at check-in, the E+ fee will be refunded?
LarrySinNJ is offline  
Old Mar 10, 18, 2:58 pm
  #165  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,318
Originally Posted by LarrySinNJ View Post
... Available fare classes: J9 JN9 C9 D9 Z9 ZN9 P6 PN0 R0 RN0 IN0 I0 ...
Neither good nor bad
Still selling Z & P -- good
likely an unknown number of others on the upgrade waitlist -- and therefore effectively ahead of you -- PN0, R0
unknown number of other I/IN space waitlisters -- and how many of those are higher status
unknown number of folks in economy that might bit for $800-ish upgrade offer

Originally Posted by LarrySinNJ View Post
...So if I purchase E+ now, and can get E+ for free at check-in, the E+ fee will be refunded?
No
If you purchase E+ access and the business class waitlist clear, then you can get the E+ access refunded.
WineCountryUA is offline  

Thread Tools
Search this Thread
Search Engine: