Using paper travel credits post-merger

Old Mar 14, 12, 1:10 pm
  #1  
Used to be 'g_leyser'
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Using paper travel credits post-merger

Anybody tried doing this? Any tips/tricks?

I have $300 worth that expire at the end of the month and I'm a bit worried about having a hard time redeeming these with SHARES now in place.

Also, the expiration date is effectively just the "ticket by" date, right?
I don't need to complete travel by the expiration date do I?
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Old Mar 14, 12, 7:56 pm
  #2  
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Well, since (unsurprisingly) nobody seemed to have any info here I just called UA, and luckily got a great agent in HNL.

The process is more or less the same as PMUA. No way to do this online, AFAIK. I had to make the reservation over the phone (free as a 1K, not sure if they would still charge for others).

The whole process took about 20 minutes or so. It seemed like this PMUA agent had never done this before with the new system, so I'm sure it will get faster as time continues. (And paper certificates are going to disappear altogether anyways, apparently).

Ticket by mail is still available, but there is a new address:

United Airlines
PO Box 1394
Houston, TX 77205-1394

Also, we are now required to write all of the following on each of the paper coupons we are sending in:
  • Full Name
  • Full snail mailing address
  • Contact phone number
  • E-mail address
  • PNR
  • Outbound travel date

Oddly, they did NOT ask for my MP#, but I added it anyways.

Hope this helps.
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Old Mar 14, 12, 8:27 pm
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Many thanks for taking the time to post this very useful information!
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Old Mar 14, 12, 9:17 pm
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A colleague was able to hold a reservation over the phone and ticket it in person at the airport at BOS on March 8. It took them about half an hour to get the system to cooperate, but it seemed like SHARES still supported paper vouchers from back when CO used to use them about a decade ago.

Another colleague called just now to try to put a reservation on hold and was told "we no longer do this, you must ticket by mail".
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Old Mar 14, 12, 9:22 pm
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And there are reports in http://www.flyertalk.com/forum/unite...eting-jfk.html that someone was able to ticket with paper travel credits at ATL.
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Old Mar 18, 12, 3:51 pm
  #6  
 
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Friendly reminder, scan a copy of your paper certs and mail them in with a delivery and/or signature confirmation.

Two post merger examples.

1. Friend mailed his in, didn't do the above. 3 weeks have passed, not ticketed yet (travel in may). UA will find it, or he is out his entire cert

2. Mailed mine in early last week, they received it at the end of the week but phone agent "entered it wrong in the system" and they are not sure if they will try and process it again or mail it back to me. The issue had something to do with putting the reservation/fare on hold for 2 weeks. Second agent said it should not be done like that, and there is something they do internally to avoid that since tickets are processed based on travel date. If something is for travel many months away, they will not necessarily ticket it within 2 weeks --
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Old Mar 18, 12, 4:56 pm
  #7  
 
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I put two itineraries on hold online on Friday, went to the airport yesterday (Saturday) and ticketed both of them using PMUA Type B travel credits from a VDB in about 25 minutes all told.
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Old Mar 18, 12, 9:44 pm
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Originally Posted by rob_flies_ua View Post
I put two itineraries on hold online on Friday, went to the airport yesterday (Saturday) and ticketed both of them using PMUA Type B travel credits from a VDB in about 25 minutes all told.
Was this at SFO? I'm just wondering if I'll get the same cooperation and knowledge at a UAX outstation.
o mikros is offline  
Old Mar 18, 12, 9:53 pm
  #9  
 
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Originally Posted by o mikros View Post
Was this at SFO? I'm just wondering if I'll get the same cooperation and knowledge at a UAX outstation.
Yea, this was SFO. I've got a little list at http://www.flyertalk.com/forum/18225700-post31.html

If you try it at a UAX outstation, please let me know your results.
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Old Mar 20, 12, 7:01 pm
  #10  
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Ugh! Well I checked my credit card online today and UA charged me the full price of the ticket. So I had to call and get my $300 (the value of the vouchers) back.
It took over 45 minutes, but the agent finally claimed they worked it out. Glad I had taken digital scans of the vouchers

They're saying it will take 7-10 business days to get my money back. We'll see
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Old Mar 20, 12, 7:27 pm
  #11  
 
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Originally Posted by g_leyser View Post
Well, since (unsurprisingly) nobody seemed to have any info here I just called UA, and luckily got a great agent in HNL.

The process is more or less the same as PMUA. No way to do this online, AFAIK. I had to make the reservation over the phone (free as a 1K, not sure if they would still charge for others).

The whole process took about 20 minutes or so. It seemed like this PMUA agent had never done this before with the new system, so I'm sure it will get faster as time continues. (And paper certificates are going to disappear altogether anyways, apparently).

Ticket by mail is still available, but there is a new address:

United Airlines
PO Box 1394
Houston, TX 77205-1394

Also, we are now required to write all of the following on each of the paper coupons we are sending in:
  • Full Name
  • Full snail mailing address
  • Contact phone number
  • E-mail address
  • PNR
  • Outbound travel date

Oddly, they did NOT ask for my MP#, but I added it anyways.

Hope this helps.
I went through all this more than 2 weeks ago. Finally they called and left a message saying they received the certificates and need my credit card number (even though I gave it to them when I first called ). So I called back using LucyPhone to avoid having to listen to UA's highly annoying and VERY repetitious ads. An hour later, UA disconnected me.

Now I'm trying again. 22 minutes on hold and counting...
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Old Mar 23, 12, 10:11 pm
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Earlier this week I talked with the agent in charge of ticketing, who processed my ticketing with VDB vouchers for quite a few times at the airport. She said new reservation system does have the capacity to process paper vouchers for ticketing at the airport. The temporary suspension of processing paper vouchers at a certain airports was because some agents were not familiar with the system. She has no problem to ticket my reservation with VDB voucher.
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Old Mar 23, 12, 10:53 pm
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Originally Posted by Nelumbo View Post
Earlier this week I talked with the agent in charge of ticketing, who processed my ticketing with VDB vouchers for quite a few times at the airport. She said new reservation system does have the capacity to process paper vouchers for ticketing at the airport. The temporary suspension of processing paper vouchers at a certain airports was because some agents were not familiar with the system. She has no problem to ticket my reservation with VDB voucher.
Good to know. This also explains the mixed reports we've been seeing here on FT. Though this link still says otherwise, and probably will continue to do so until all the paper certs have finally vanished.
o mikros is offline  
Old Mar 24, 12, 1:30 am
  #14  
 
Join Date: Sep 2003
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I am so thankful I have a TA in my office. She had to call UA to confirm how to enter type B, but it all worked out. Very easy on my part.
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Old Mar 24, 12, 12:28 pm
  #15  
 
Join Date: Jan 2010
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Please note that the ZIP Code on the address listed above is incorrect.

Corrected, it is as follows:

United Airlines
PO Box 1394
Houston, TX 77251-1394

The following page verifies the address and provides some other helpful information:

http://www.united.com/web/en-US/cont...offerCode.aspx
EastCoaster13 is offline  

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