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How helpful is the NYC Ticket Office (in Penn Station)?

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How helpful is the NYC Ticket Office (in Penn Station)?

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Old Mar 14, 2012, 8:32 am
  #1  
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Join Date: Apr 2011
Posts: 464
How helpful is the NYC Ticket Office (in Penn Station)?
Trying to piece together a complex award and I don't want to spend hours on hold and risk getting an agent unwilling to help or unsure of the rules, and then have to wait hours again for another one.

I saw there is a legacy CO ticket office near Amtrak and I'm considering heading over to have them help reserve it. Any idea how knowledgeable/helpful/friendly these people are?

United.com keeps giving me error messages when trying to book but as far as I can tell, this is a valid itinerary.

Also, will they be able to put the PNR on hold while I transfer the miles, just like you are given the option online?

Thanks for any help.
slice is offline  
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Old Mar 14, 2012, 1:54 pm
  #2  
 
Join Date: Jun 2009
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I just did a search and didn't come up with much. If you end up going there, please post and let us know how it worked out. I'm thinking of stopping by there myself at some point this week. Thanks.
downright is offline  
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Old Mar 14, 2012, 2:02 pm
  #3  
 
Join Date: Feb 2011
Programs: CO Platinum / BA Gold
Posts: 780
Wouldn't it be easier just to call early in the morning?

For me the 1K desk has been down to <5 min wait times again this week, and it has been picked up in <1 min when I call in the morning (London time).
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Old Mar 14, 2012, 2:08 pm
  #4  
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I'm freshly minted UA dirt. My status was holding up until 3/2 (and even a few extra days), but I have now dropped back down. The waits are still bad on the general line each time I have tried.
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Old Mar 14, 2012, 2:23 pm
  #5  
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I've only every used them for checking in and getting added to an upgrade waitlist. I've never tried to book an award reservation there. The agents I've dealt with were friendly enough, but I don't know that they normally book award reservations so you might be going outside their comfort zone there.
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Old Mar 14, 2012, 2:39 pm
  #6  
 
Join Date: Oct 2006
Posts: 886
If you can make it to Penn Station, why not just head out to EWR? I, too, doubt they can handle anything that sophisticated - I thought they were mainly there to assist people who'd booked CO sections operated by Amtrak.
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Old Mar 14, 2012, 2:44 pm
  #7  
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Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Originally Posted by abefroman329
If you can make it to Penn Station, why not just head out to EWR?


Penn Station is on the subway; getting to EWR is a whole other ordeal entirely.
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Old Mar 14, 2012, 2:46 pm
  #8  
 
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Originally Posted by slice
I'm freshly minted UA dirt. My status was holding up until 3/2 (and even a few extra days), but I have now dropped back down. The waits are still bad on the general line each time I have tried.
Remember, live ticketing will cost you an additional 30.00 per ticket to do it in person.
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Old Mar 14, 2012, 3:10 pm
  #9  
 
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
Lightbulb Related
See
  1. NYC Penn Station ticket office
  2. New York local office at Penn Station??
  3. also related is Goodbye, Penn Station eService kiosk
  4. they opened a dumb marketing booth there, no service, just marketing
Last edited by Richard Chen; Aug 26, 2015 at 10:29 am
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