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Consolidated EWR connection time/logistics-Domestic & International

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Old May 2, 2017, 5:36 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: diburning
MCT for EWR (2012)



https://www.newarkairport.com/at-airport/connecting-flights



United Airlines operates an "air side" shuttle bus between Terminals A and C from 4:00AM to 12:00AM (midnight). In addition, United also operates a shuttle bus connecting Terminals A and C to terminal B (pier 3, used by Star Alliance carriers) from 1:00PM to 11:00PM, but not in the opposite direction (shuttle does not board at Terminal B). The shuttle bus is available at gate A28 and C70 as illustrated in the image above. The shuttle drops off passengers at the terminal B through the service entry, that requires walking up 2 flights of stairs - there is no elevator. Only the front bus doors will open for alighting at terminal B.This service is free and you will not have to go through TSA security again. Please note this shuttle is operated at the sole responsibility of United Airlines and is subject to modification at their discretion.

EWR MCT
Results from https://www.ExpertFlyer.comMinimum Connect Times:
Connecting at EWR
Incoming airline UA
Outgoing airline UA
Code:
STANDARD.D/D...D/I...I/D...I/I.
ONLINE 1.00 1.15 1.30 1.00
OFFLINE 1.00 1.15 1.30 1.00
** OR * ARE ALL
UA-UA DD .40 CDS ** - ** TRM C - A
UA-UA DD .45 EQP W - ALL CDS ** - ** TRM A - C
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - **
COUNTRY BS - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - **
COUNTRY BZ - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - **
COUNTRY BM - COUNTRY BS
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - **
COUNTRY BM - COUNTRY BZ
UA-UA DD SUP FLT 1 - 9999 - FLT 1 - 9999 CDS ** - **
COUNTRY CA - COUNTRY CA
UA-UA DD .40 CDS N/A - ** TRM C - A
UA-UA DD .45 EQP W - ALL CDS N/A - ** TRM A - C
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS N/A - **
COUNTRY BS - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS N/A - **
COUNTRY BZ - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS N/A - **
COUNTRY BM - COUNTRY BS
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS N/A - **
COUNTRY BM - COUNTRY BZ
UA-UA DD SUP FLT 1 - 9999 - FLT 1 - 9999 CDS N/A - **
COUNTRY CA - COUNTRY CA
UA-UA DD SUP EQP BUS - ALL CDS N/A - **
UA-UA DD SUP FLT 2836 - 2935 - ALL CDS N/A - **
UA-UA DD .40 CDS ** - N/A TRM C - A
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - N/A
COUNTRY BS - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - N/A
COUNTRY BZ - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - N/A
COUNTRY BM - COUNTRY BS
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998 CDS ** - N/A
COUNTRY BM - COUNTRY BZ
UA-UA DD SUP FLT 1 - 9999 - FLT 1 - 9999 CDS ** - N/A
COUNTRY CA - COUNTRY CA
UA-UA DD SUP EQP ALL - BUS CDS ** - N/A
UA-UA DD SUP ALL - FLT 2836 - 2935 CDS ** - N/A
UA-UA DD .50 EQP BUS - 753 TRM C - A
UA-UA DD .45 EQP ALL - 753 TRM C - A
UA-UA DD .45 EQP 753 - ALL TRM C - A
UA-UA DD .50 EQP BUS - ALL EQP ALL - W TRM C - A
UA-UA DD .50 EQP BUS - ALL TRM C - A
UA-UA DD .45 EQP ALL - W TRM C - A
UA-UA DD .45 EQP W - ALL TRM C - A
UA-UA DD .40 TRM C - A
UA-UA DD .45 EQP ALL - 753 TRM A - C
UA-UA DD .45 EQP 753 - ALL TRM A - C
UA-UA DD .45 EQP ALL - W TRM A - C
UA-UA DD .45 EQP W - ALL TRM A - C
UA-UA DD .40 TRM A - C
UA-UA DD .45 EQP 753 - ALL AUA - ALL
UA-UA DD .45 EQP W - ALL AUA - ALL
UA-UA DD .40 AUA - ALL
UA-UA DD .45 EQP 753 - ALL BDA - ALL
UA-UA DD .45 EQP W - ALL BDA - ALL
UA-UA DD .40 BDA - ALL
UA-UA DD .45 EQP 753 - ALL DUB - ALL
UA-UA DD .45 EQP W - ALL DUB - ALL
UA-UA DD .40 DUB - ALL
UA-UA DD .45 EQP 753 - ALL NAS - ALL
UA-UA DD .45 EQP W - ALL NAS - ALL
UA-UA DD .40 NAS - ALL
UA-UA DD .45 EQP 753 - ALL SNN - ALL
UA-UA DD .45 EQP W - ALL SNN - ALL
UA-UA DD .40 SNN - ALL
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998
COUNTRY BS - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998
COUNTRY BZ - COUNTRY BM
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998
COUNTRY BM - COUNTRY BS
UA-UA DD SUP FLT 1 - 9998 - FLT 1 - 9998
COUNTRY BM - COUNTRY BZ
UA-UA DD SUP FLT 1 - 9999 - FLT 1 - 9999
COUNTRY CA - COUNTRY CA
UA-UA DD .35 EQP 753 - ALL
UA-UA DD .50 EQP BUS - ALL
UA-UA DD .35 EQP W - ALL
UA-UA DD SUP FLT 2836 - 2935 - FLT 2836 - 2935
UA-UA DD SUP FLT 6000 - 6004 - FLT 2836 - 2935
UA-UA DD SUP FLT 2836 - 2935 - FLT 6000 - 6004
UA-UA DD 1.30 ALL - FLT 2836 - 2935
UA-UA DD 1.30 FLT 2836 - 2935 - ALL
UA-UA DD .35
**-UA DD 1.30
UA-** DD 1.30
**-** DD GLSUP CDS AA - 2Z
**-** DD GLSUP CDS 2Z - AA
**-** DD GLSUP CDS AD - AA
**-** DD GLSUP CDS AR - AA
**-** DD GLSUP CDS BC - AA
**-** DD GLSUP CDS BT - AA
**-** DD GLSUP CDS D8 - AA
**-** DD GLSUP CDS DI - AA
**-** DD GLSUP CDS DY - AA
**-** DD GLSUP CDS EK - AA
**-** DD GLSUP CDS EW - AA
**-** DD GLSUP CDS F9 - AA
**-** DD GLSUP CDS H2 - AA
**-** DD GLSUP CDS HX - AA
**-** DD GLSUP CDS KC - AA
**-** DD GLSUP CDS NK - AA
**-** DD GLSUP CDS O2 - AA
**-** DD GLSUP CDS PC - AA
**-** DD GLSUP CDS PD - AA
**-** DD GLSUP CDS QS - AA
**-** DD GLSUP CDS RO - AA
**-** DD GLSUP CDS SY - AA
**-** DD GLSUP CDS TR - AA
**-** DD GLSUP CDS TS - AA
**-** DD GLSUP CDS UX - AA
**-** DD GLSUP CDS VA - AA
**-** DD GLSUP CDS VB - AA
**-** DD GLSUP CDS W6 - AA
**-** DD GLSUP CDS Y4 - AA
**-** DD GLSUP CDS AA - AR
**-** DD GLSUP CDS AA - BC
**-** DD GLSUP CDS AA - BT
**-** DD GLSUP CDS AA - D8
**-** DD GLSUP CDS AA - DI
**-** DD GLSUP CDS AA - DY
**-** DD GLSUP CDS AA - EK
**-** DD GLSUP CDS AA - EW
**-** DD GLSUP CDS AA - F9
**-** DD GLSUP CDS AA - H2
**-** DD GLSUP CDS AA - KC
**-** DD GLSUP CDS AA - NK
**-** DD GLSUP CDS AA - O2
**-** DD GLSUP CDS AA - PC
**-** DD GLSUP CDS AA - PD
**-** DD GLSUP CDS AA - QS
**-** DD GLSUP CDS AA - RO
**-** DD GLSUP CDS AA - SY
**-** DD GLSUP CDS AA - TR
**-** DD GLSUP CDS AA - UX
**-** DD GLSUP CDS AA - VA
**-** DD GLSUP CDS AA - VB
**-** DD GLSUP CDS AA - W6
**-** DD GLSUP CDS AA - Y4
UA-UA DI SUP CDS ** - ** COUNTRY CA - COUNTRY CA
UA-UA DI SUP CDS ** - **
UA-UA DI SUP CDS N/A - ** COUNTRY CA - COUNTRY CA
UA-UA DI SUP EQP BUS - ALL CDS N/A - **
UA-UA DI SUP FLT 2836 - 2935 - ALL CDS N/A - **
UA-UA DI SUP CDS ** - N/A COUNTRY CA - HAV
UA-UA DI SUP CDS ** - N/A COUNTRY CA - COUNTRY CA
UA-UA DI .55 EQP 753 - ALL TRM C - A
UA-UA DI .55 EQP W - ALL TRM C - A
UA-UA DI 1.00 TRM A - C ALL - TLV
UA-UA DI .55 EQP 753 - ALL TRM A - C
UA-UA DI .55 EQP W - ALL TRM A - C
UA-UA DI .50 TRM A - C
UA-UA DI 1.00 ALL - TLV
UA-UA DI SUP FLT 1 - 9999 - FLT 1 - 9999
COUNTRY CA - COUNTRY CA
UA-UA DI .45 EQP 753 - ALL
UA-UA DI .50 EQP BUS - ALL
UA-UA DI .45 EQP W - ALL
UA-UA DI 2.00 FLT 2836 - 2935 - ALL
UA-UA DI .40
**-UA DI 2.00
UA-** DI 2.00
**-** DI GLSUP CDS AA - 2Z
**-** DI GLSUP CDS 2Z - AA
**-** DI GLSUP CDS AD - AA
**-** DI GLSUP CDS AR - AA
**-** DI GLSUP CDS BC - AA
**-** DI GLSUP CDS BT - AA
**-** DI GLSUP CDS D8 - AA
**-** DI GLSUP CDS DI - AA
**-** DI GLSUP CDS DY - AA
**-** DI GLSUP CDS EK - AA
**-** DI GLSUP CDS EW - AA
**-** DI GLSUP CDS F9 - AA
**-** DI GLSUP CDS H2 - AA
**-** DI GLSUP CDS HX - AA
**-** DI GLSUP CDS KC - AA
**-** DI GLSUP CDS NK - AA
**-** DI GLSUP CDS O2 - AA
**-** DI GLSUP CDS PC - AA
**-** DI GLSUP CDS PD - AA
**-** DI GLSUP CDS QS - AA
**-** DI GLSUP CDS RO - AA
**-** DI GLSUP CDS SY - AA
**-** DI GLSUP CDS TR - AA
**-** DI GLSUP CDS TS - AA
**-** DI GLSUP CDS UX - AA
**-** DI GLSUP CDS VA - AA
**-** DI GLSUP CDS VB - AA
**-** DI GLSUP CDS W6 - AA
**-** DI GLSUP CDS Y4 - AA
**-** DI GLSUP CDS AA - AR
**-** DI GLSUP CDS AA - BC
**-** DI GLSUP CDS AA - BT
**-** DI GLSUP CDS AA - D8
**-** DI GLSUP CDS AA - DI
**-** DI GLSUP CDS AA - DY
**-** DI GLSUP CDS AA - EK
**-** DI GLSUP CDS AA - EW
**-** DI GLSUP CDS AA - F9
**-** DI GLSUP CDS AA - H2
**-** DI GLSUP CDS AA - KC
**-** DI GLSUP CDS AA - NK
**-** DI GLSUP CDS AA - O2
**-** DI GLSUP CDS AA - PC
**-** DI GLSUP CDS AA - PD
**-** DI GLSUP CDS AA - QS
**-** DI GLSUP CDS AA - RO
**-** DI GLSUP CDS AA - SY
**-** DI GLSUP CDS AA - TR
**-** DI GLSUP CDS AA - UX
**-** DI GLSUP CDS AA - VA
**-** DI GLSUP CDS AA - VB
**-** DI GLSUP CDS AA - W6
**-** DI GLSUP CDS AA - Y4
UA-UA ID SUP CDS ** - ** COUNTRY CA - COUNTRY CA
UA-UA ID SUP CDS ** - **
UA-UA ID SUP CDS N/A - ** HAV - COUNTRY CA
UA-UA ID SUP CDS N/A - ** COUNTRY CA - COUNTRY CA
UA-UA ID SUP CDS ** - N/A COUNTRY CA - COUNTRY CA
UA-UA ID SUP EQP ALL - BUS CDS ** - N/A
UA-UA ID SUP ALL - FLT 2836 - 2935 CDS ** - N/A
UA-UA ID 1.25 TRM B - A
UA-UA ID 1.25 TRM C - A
UA-UA ID 1.25 TRM B - C
UA-UA ID SUP FLT 1 - 9999 - FLT 1 - 9999
COUNTRY CA - COUNTRY CA
UA-UA ID 2.30 ALL - FLT 2836 - 2935
UA-UA ID 1.10
**-UA ID 2.30
UA-** ID 2.30
**-** ID GLSUP CDS AA - 2Z
**-** ID GLSUP CDS 2Z - AA
**-** ID GLSUP CDS AD - AA
**-** ID GLSUP CDS AR - AA
**-** ID GLSUP CDS BC - AA
**-** ID GLSUP CDS BT - AA
**-** ID GLSUP CDS D8 - AA
**-** ID GLSUP CDS DI - AA
**-** ID GLSUP CDS DY - AA
**-** ID GLSUP CDS EK - AA
**-** ID GLSUP CDS EW - AA
**-** ID GLSUP CDS F9 - AA
**-** ID GLSUP CDS H2 - AA
**-** ID GLSUP CDS HX - AA
**-** ID GLSUP CDS KC - AA
**-** ID GLSUP CDS NK - AA
**-** ID GLSUP CDS O2 - AA
**-** ID GLSUP CDS PC - AA
**-** ID GLSUP CDS PD - AA
**-** ID GLSUP CDS QS - AA
**-** ID GLSUP CDS RO - AA
**-** ID GLSUP CDS SY - AA
**-** ID GLSUP CDS TR - AA
**-** ID GLSUP CDS TS - AA
**-** ID GLSUP CDS UX - AA
**-** ID GLSUP CDS VA - AA
**-** ID GLSUP CDS VB - AA
**-** ID GLSUP CDS W6 - AA
**-** ID GLSUP CDS Y4 - AA
**-** ID GLSUP CDS AA - AR
**-** ID GLSUP CDS AA - BC
**-** ID GLSUP CDS AA - BT
**-** ID GLSUP CDS AA - D8
**-** ID GLSUP CDS AA - DI
**-** ID GLSUP CDS AA - DY
**-** ID GLSUP CDS AA - EK
**-** ID GLSUP CDS AA - EW
**-** ID GLSUP CDS AA - F9
**-** ID GLSUP CDS AA - H2
**-** ID GLSUP CDS AA - KC
**-** ID GLSUP CDS AA - NK
**-** ID GLSUP CDS AA - O2
**-** ID GLSUP CDS AA - PC
**-** ID GLSUP CDS AA - PD
**-** ID GLSUP CDS AA - QS
**-** ID GLSUP CDS AA - RO
**-** ID GLSUP CDS AA - SY
**-** ID GLSUP CDS AA - TR
**-** ID GLSUP CDS AA - UX
**-** ID GLSUP CDS AA - VA
**-** ID GLSUP CDS AA - VB
**-** ID GLSUP CDS AA - W6
**-** ID GLSUP CDS AA - Y4
UA-UA II SUP CDS ** - ** COUNTRY CA - COUNTRY CA
UA-UA II SUP CDS ** - **
UA-UA II SUP CDS N/A - ** HAV - ALL
UA-UA II SUP CDS N/A - ** COUNTRY CA - COUNTRY CA
UA-UA II SUP CDS ** - N/A ALL - HAV
UA-UA II SUP CDS ** - N/A COUNTRY CA - COUNTRY CA
UA-UA II 1.25 TRM B - C
UA-UA II SUP FLT 1 - 9999 - FLT 1 - 9999
COUNTRY CA - COUNTRY CA
UA-UA II 1.10
**-UA II SUP ALL - FLT 1 - 9998 ALL - HAV
**-UA II 2.30
UA-** II SUP FLT 1 - 9998 - ALL HAV - ALL
**-** II GLSUP CDS AA - 2Z
**-** II GLSUP CDS 2Z - AA
**-** II GLSUP CDS AD - AA
**-** II GLSUP CDS AR - AA
**-** II GLSUP CDS BC - AA
**-** II GLSUP CDS BT - AA
**-** II GLSUP CDS D8 - AA
**-** II GLSUP CDS DI - AA
**-** II GLSUP CDS DY - AA
**-** II GLSUP CDS EK - AA
**-** II GLSUP CDS EW - AA
**-** II GLSUP CDS F9 - AA
**-** II GLSUP CDS H2 - AA
**-** II GLSUP CDS HX - AA
**-** II GLSUP CDS KC - AA
**-** II GLSUP CDS NK - AA
**-** II GLSUP CDS O2 - AA
**-** II GLSUP CDS PC - AA
**-** II GLSUP CDS PD - AA
**-** II GLSUP CDS QS - AA
**-** II GLSUP CDS RO - AA
**-** II GLSUP CDS SY - AA
**-** II GLSUP CDS TR - AA
**-** II GLSUP CDS TS - AA
**-** II GLSUP CDS UX - AA
**-** II GLSUP CDS VA - AA
**-** II GLSUP CDS VB - AA
**-** II GLSUP CDS W6 - AA
**-** II GLSUP CDS Y4 - AA
**-** II GLSUP CDS AA - AR
**-** II GLSUP CDS AA - BC
**-** II GLSUP CDS AA - BT
**-** II GLSUP CDS AA - D8
**-** II GLSUP CDS AA - DI
**-** II GLSUP CDS AA - DY
**-** II GLSUP CDS AA - EK
**-** II GLSUP CDS AA - EW
**-** II GLSUP CDS AA - F9
**-** II GLSUP CDS AA - H2
**-** II GLSUP CDS AA - KC
**-** II GLSUP CDS AA - NK
**-** II GLSUP CDS AA - O2
**-** II GLSUP CDS AA - PC
**-** II GLSUP CDS AA - PD
**-** II GLSUP CDS AA - QS
**-** II GLSUP CDS AA - RO
**-** II GLSUP CDS AA - SY
**-** II GLSUP CDS AA - TR
**-** II GLSUP CDS AA - UX
**-** II GLSUP CDS AA - VA
**-** II GLSUP CDS AA - VB
**-** II GLSUP CDS AA - W6
**-** II GLSUP CDS AA - Y4

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Consolidated EWR connection time/logistics-Domestic & International

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Old Aug 8, 2021, 3:28 pm
  #841  
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Join Date: Jun 2005
Posts: 57,520
Originally Posted by threeoh
Sounds like you basically understand that it's an outlier, then.

You are, of course, free to make assumptions based on one data point (that others are telling you is exceptional).

Personally, my longest wait for luggage (over an hour) was in the ORD T5 customs hall. I was exhausted from jetlag and I wanted to gnaw my arm off from boredom. But I see it as bad luck that could have struck at any hub, not something ORD specific.
Sure, it’s one data point on one international flight. But when you add it to all of the other downsides of EWR - no ability to go between terminals without leaving one security area and going into another TSA grope, the vastly overrated over priced OTG “experience”, and some of the most overcrowded united clubs in the system, it makes Dulles look better by comparison. Yeah, the C/D concourse is a dump, but at least I can go over to the B concourse and not get gouged by OTG, and UC’s there don’t have the rugby scrum atmosphere of EWR’s.

But I’ll be fair – I would rank the international arrival experience at Newark above that at Charlotte’s airport.
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Old Aug 9, 2021, 4:45 am
  #842  
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Originally Posted by halls120
The flight involving the towed aircraft was the flight I took five hours after I missed my original connection. Had we been marshaled into the gate promptly I might have made that connection. But the main driver of my misconnect was the wholly ridiculous 70 minute wait for baggage.
Newark is a pit, and most of the staff have no sense of urgency. No surprise to me. And United doesn't seem to place any priority on baggage delivery anywhere in the system. Thankfully, I rarely need to check luggage on my trips.

I understand the "never using EWR again" sentiment. I wish my travel patterns allowed me to avoid it more often.
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Old Aug 9, 2021, 4:51 am
  #843  
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Originally Posted by goodeats21
Newark is a pit, and most of the staff have no sense of urgency. No surprise to me. And United doesn't seem to place any priority on baggage delivery anywhere in the system. Thankfully, I rarely need to check luggage on my trips.

I understand the "never using EWR again" sentiment. I wish my travel patterns allowed me to avoid it more often.
The people I feel sorry for are those dedicated United employees in Newark who actually care and want to and do provide outstanding service. The CSR who rebooked me did so in the midst of helping colleagues on either side of her who couldn’t figure out the software they were using, and she constantly had to stop and go help another colleague get someone else rebooked.

Unfortunately, she appeared to be in the distinct minority, surrounded by the “it’s not my problem” crowd.
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Old Aug 9, 2021, 7:50 am
  #844  
 
Join Date: Apr 2010
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Originally Posted by threeoh
Sounds like you basically understand that it's an outlier, then.

You are, of course, free to make assumptions based on one data point (that others are telling you is exceptional).

Personally, my longest wait for luggage (over an hour) was in the ORD T5 customs hall. I was exhausted from jetlag and I wanted to gnaw my arm off from boredom. But I see it as bad luck that could have struck at any hub, not something ORD specific.
I can't speak to the performance at EWR but over my travels (>100 international arrivals at T5 ORD). I know from personal experience that baggage delays of 45-75 minutes are not as exceptional as you may think. Also that UA priority baggage tags are basically meaningless at ORD T5.
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Old Aug 9, 2021, 8:13 am
  #845  
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Originally Posted by cheltzel
I can't speak to the performance at EWR but over my travels (>100 international arrivals at T5 ORD). I know from personal experience that baggage delays of 45-75 minutes are not as exceptional as you may think. Also that UA priority baggage tags are basically meaningless to United at ORD T5 everywhere .


I'm sure there are exceptions, but on the rare times I have checked a bag, some number of non-priority bags have come out before mine.

Do other airlines still have a checked luggage guarantee of some type? I recall Delta used to have something.
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Old Aug 9, 2021, 8:18 am
  #846  
 
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Originally Posted by goodeats21
Do other airlines still have a checked luggage guarantee of some type? I recall Delta used to have something.
Alaska and Delta do, but only for domestic flights.
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Old Aug 9, 2021, 8:59 am
  #847  
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Originally Posted by goodeats21


I'm sure there are exceptions, but on the rare times I have checked a bag, some number of non-priority bags have come out before mine.

Do other airlines still have a checked luggage guarantee of some type? I recall Delta used to have something.
Ironically, when I’m flying on a LH group airline, priority tags are actually worthwhile.
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Old Aug 9, 2021, 9:17 am
  #848  
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Originally Posted by halls120
There is no possible excuse for a 70 minute wait for baggage to be delivered.
I would not blame this solely on UA. Customs inspects bags prior to their display on the baggage carousel. Sometimes this is just a dog running past each bag. Sometimes it involves more. You never know. But I'd be willing to bet the wait was due to some sort f inspection related activity.
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Old Aug 9, 2021, 10:45 am
  #849  
 
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Originally Posted by halls120
Ironically, when I’m flying on a LH group airline, priority tags are actually worthwhile.
+1

I have had consistent positive experiences on LH and several other major international carriers with regards to the priority tags coming out first.
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Old Aug 9, 2021, 10:50 am
  #850  
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Originally Posted by cheltzel
+1

I have had consistent positive experiences on LH and several other major international carriers with regards to the priority tags coming out first.
And I've had my so-called "priority" bags lost twice on one trip by LH group, and on an SK flight my "priority" bags came out in a second wave when they "found" a baggage cart full of bags that they'd forgotten about.

At some airports, UA Priority bags are seemingly consistently unloaded first. At others, it appears to be completely haphazard. I suspect one's home airport colors the experience somewhat.
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Old Aug 9, 2021, 11:04 am
  #851  
 
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Originally Posted by jsloan
And I've had my so-called "priority" bags lost twice on one trip by LH group, and on an SK flight my "priority" bags came out in a second wave when they "found" a baggage cart full of bags that they'd forgotten about.

At some airports, UA Priority bags are seemingly consistently unloaded first. At others, it appears to be completely haphazard. I suspect one's home airport colors the experience somewhat.
That could be. But I have to say my experience on other international carriers has been more consistently positive when it comes to baggage handling than on UA (either here in the US or internationally).
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Old Aug 9, 2021, 1:26 pm
  #852  
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Originally Posted by goodeats21
Newark is a pit, and most of the staff have no sense of urgency.
As long as UA doesn't recognize or reward good customer service, why should employees care? When New Jersey style customer "service" is enough to keep someone employed, why bother going the extra mile?
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Old Aug 10, 2021, 3:48 am
  #853  
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Had another Terminal A flight. United Club there still closed.
The Sandwich place is not open either. Food choices even more slim then normal now.

Auntie Anne's and the off-brand coffee place, with LONG lines.

Newark.
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Old Aug 10, 2021, 4:07 am
  #854  
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Originally Posted by Xyzzy
I would not blame this solely on UA. Customs inspects bags prior to their display on the baggage carousel. Sometimes this is just a dog running past each bag. Sometimes it involves more. You never know. But I'd be willing to bet the wait was due to some sort f inspection related activity.
Over the past 27 years I have flown back-and-forth across the Atlantic from the UK, Belgium, Switzerland, France, Spain, Portugal, Germany, Austria and Italy. This is the first time I’ve had to wait for 70 minutes for baggage to clear customs and be put on the belt. I mean, I get it if I’m coming from Bogotá or someplace in South America where drug smuggling is rampant. But are you really going to tell me that customs is paying attention to luggage coming from Frankfurt? Not exactly a hotbed of smuggling activity last time I checked.

but you are right - it could have been a combination of lazy customs inspectors and lazy UA employees.
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Old Aug 10, 2021, 1:02 pm
  #855  
 
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Originally Posted by halls120
Over the past 27 years I have flown back-and-forth across the Atlantic from the UK, Belgium, Switzerland, France, Spain, Portugal, Germany, Austria and Italy. This is the first time I’ve had to wait for 70 minutes for baggage to clear customs and be put on the belt. I mean, I get it if I’m coming from Bogotá or someplace in South America where drug smuggling is rampant. But are you really going to tell me that customs is paying attention to luggage coming from Frankfurt? Not exactly a hotbed of smuggling activity last time I checked.

but you are right - it could have been a combination of lazy customs inspectors and lazy UA employees.
It could also be an accute shortage of employees. It's well known UA has been canceling employee days off because they are critically thin at times.
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