March Merger Madness

Old Mar 14, 12, 6:21 am
  #1  
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Join Date: Dec 2010
Location: USA
Programs: UA 1K
Posts: 326
March Merger Madness

Doesn't it feel as if they will need a much longer time,perhaps a month or more for the "smooth well planned merger"?

Most shocking is the inability to have the website function properly, such as:

Mystery Reservations still sitting on your account nearly 2 weeks later.
Some prior canceled reservations coming back from the dead.
Reservations that will not book fully.
Upgrades with a SWU that require you to now call as it does not work on the site.
Best is the lack of visibilty of where we stand on the upgrade list upon checking in online.

I was told today that the could not find my name on the upgrade list as a 1K already checked in. They then said well you will not show or be on the list because we cut it off at 20. I was very surprised at that comment and floored that in that market and time a day a 1K would not show on the list at all due to a random cut off number.

Seems most of these issues are tech related and should have been fixed a long time ago.

As far as upgrades go, well, this is what happened on a flight today thus far:
Not one of the 3 segments shows an upgrade as a 1K as of flight time. I am starting to think that with the oversupply of Elites and undersupply of seats if you are not GS, you have a slim chance of an Upgrade (Auto or SWU).

I have heard reports of offers to upgrade for a certain dollar amount but have not had the offer myself.

Also, a bit surprised that my regional upgrade request sat for 2 months for the flight without ever clearing and that was while all the seats were showing open at the time on a 757 (EWR -SFO).

At the kisok check in I had an offer for $200 for a flight that may be oversold. Declined for numerous reasons but that offer is well below what has been offered in the past at $400.

On a funny side note, the phones in the Untied Club at EWR still all say CO

I will be sure to fill you in on today's adventure if there is anything else news worthy.

Cheers
DocTravel is offline  
Old Mar 16, 12, 4:04 am
  #2  
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Join Date: Dec 2010
Location: USA
Programs: UA 1K
Posts: 326
That was my first post Merger flight and thankfully none on my agenda until April.

Result was 0 of 4 segments had a CPU.
No mileage posted as of now.
Several Bitter FA and PAX, seems only Jeff S is happy about all the changes.

I would hope that in 30 days the next flight I take is a bit smoother in all aspects.
DocTravel is offline  
Old Mar 16, 12, 6:08 am
  #3  
 
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
Originally Posted by DocTravel View Post
That was my first post Merger flight and thankfully none on my agenda until April.

Result was 0 of 4 segments had a CPU.
No mileage posted as of now.
Several Bitter FA and PAX, seems only Jeff S is happy about all the changes.

I would hope that in 30 days the next flight I take is a bit smoother in all aspects.
I guess Smi/J's reality distortion field isn't as strong as Steve Job's was. All the happy merger talk doesn't mean it's going well.

To be honest, the fact that he's not being honest about the merger issues makes me question just about everything with UA, these days.
bsmnsr is offline  
Old Mar 16, 12, 7:22 am
  #4  
 
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 1,932
Love the thread title - very creative (and accurate).
elitefreak is offline  

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