SWU is still there even upgrade is confirmed!

Old Mar 13, 12, 1:59 pm
  #1  
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Join Date: Aug 2006
Programs: UA, AA, NWA, Hilton, Marriott, *wood, Hertz
Posts: 77
SWU is still there even upgrade is confirmed!

New United.com is a disaster for upgrade!

Last night, I tried to upgrade a international trip, but the magic upgrade button was not there. So I called and had the upgrades manually applied, and my flight was confirmed into C for both segments. I picked the seats and went to bed.

This morning, when I logged in my account, guess what? none of my SWUs has been pulled. I am getting a little nervous. Please take my upgrades, United, I am begging you. I don't wanna lose my upgrade later.

Calling 1K desk right now, but the waiting time is ~40min
BoardingPass is offline  
Old Mar 13, 12, 2:03 pm
  #2  
 
Join Date: Sep 2008
Location: SF Bay Area
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Originally Posted by BoardingPass View Post
This morning, when I logged in my account, guess what? none of my SWUs has been pulled. I am getting a little nervous. Please take my upgrades, United, I am begging you. I don't wanna lose my upgrade later.
It may only be pulled at check in time. Leave the SWU in your account and it should be fine, do not apply it to other reservations. If it's still there after your trip you have another SWU.
escapefromphl is offline  
Old Mar 13, 12, 2:07 pm
  #3  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
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Doesn't sound like a disaster to me... what a great new enhancement!
EWR764 is offline  

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