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-   -   SWU is still there even upgrade is confirmed! (https://www.flyertalk.com/forum/united-airlines-mileageplus/1324448-swu-still-there-even-upgrade-confirmed.html)

BoardingPass Mar 13, 2012 12:59 pm
SWU is still there even upgrade is confirmed!
 
New United.com is a disaster for upgrade!

Last night, I tried to upgrade a international trip, but the magic upgrade button was not there. So I called and had the upgrades manually applied, and my flight was confirmed into C for both segments. I picked the seats and went to bed.

This morning, when I logged in my account, guess what? none of my SWUs has been pulled:confused:. I am getting a little nervous. Please take my upgrades, United, I am begging you. I don't wanna lose my upgrade later.

Calling 1K desk right now, but the waiting time is ~40min :eek:

escapefromphl Mar 13, 2012 1:03 pm
Originally Posted by BoardingPass (Post 18193180)
This morning, when I logged in my account, guess what? none of my SWUs has been pulled:confused:. I am getting a little nervous. Please take my upgrades, United, I am begging you. I don't wanna lose my upgrade later.
It may only be pulled at check in time. Leave the SWU in your account and it should be fine, do not apply it to other reservations. If it's still there after your trip you have another SWU.

EWR764 Mar 13, 2012 1:07 pm
Doesn't sound like a disaster to me... what a great new enhancement! ;)


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