Change routing on award ticket?
Mar 12, 2012, 6:59 pm
#1
Original Poster
Join Date: Aug 2000
Location: DSM
Programs: AA Platinum, Hilton Diamond, Marriott Platinum, Fairmont Platinum, United Silver, National Exec
Posts: 1,035
Change routing on award ticket?
I've searched a ton of threads but can't find an answer to my question. With all of the recent changes/consolidation, is it possible to change connecting flight routing on award tickets? Ex. DSM-DEN-LAX to DSM-ORD-LAX? AA has always allowed this but UA hasn't. Hoping this routing change is now allowed.
Mar 12, 2012, 7:03 pm
#2
Join Date: Dec 2009
Location: WAS
Programs: UA1K .455 MM, Hilton and Marriott Gold
Posts: 397
I've searched a ton of threads but can't find an answer to my question. With all of the recent changes/consolidation, is it possible to change connecting flight routing on award tickets? Ex. DSM-DEN-LAX to DSM-ORD-LAX? AA has always allowed this but UA hasn't. Hoping this routing change is now allowed.
see here for details: http://pss.united.com/web/en-US/cont...ticketing.aspx
Mar 12, 2012, 11:41 pm
#3
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,824
In a nutshell, 21+ days out, there's no fee for anyone to delete or change a connecting city on an award ticket. Less than 21 days out and it's GM $75/2P $50/1P $25/Plat-1K-GS $0
I've never understood why award change and redeposit fees are substantially more reasonable than those for paid tickets, but that's how it works.
I've never understood why award change and redeposit fees are substantially more reasonable than those for paid tickets, but that's how it works.
Mar 13, 2012, 12:41 am
#5
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,824
Mar 13, 2012, 7:22 am
#6
Join Date: Mar 2010
Location: IAH
Posts: 351
Also if you change airlines that now incurs a fee.
http://pss.united.com/web/en-US/cont...ticketing.aspx
http://pss.united.com/web/en-US/cont...ticketing.aspx
Mar 14, 2012, 12:00 pm
#7
Join Date: May 2008
Posts: 231
So did I read the rules to say that even for award travel booked on Continental prior to March 3, one is charged a fee to change the carrier even if the date and city pairs are the same and travel more than 21 days in advance? I totally missed that change, as Continental used to allow the carrier change for free and I booked the award trip thinking I could later change if different options opened up. I am hoping to get on a United nonstop where now I am on a connection where the first flight is United but the second is a star alliance carier. Thank you.
Mar 14, 2012, 12:33 pm
#8
Join Date: Mar 2010
Location: IAH
Posts: 351
So did I read the rules to say that even for award travel booked on Continental prior to March 3, one is charged a fee to change the carrier even if the date and city pairs are the same and travel more than 21 days in advance? I totally missed that change, as Continental used to allow the carrier change for free and I booked the award trip thinking I could later change if different options opened up. I am hoping to get on a United nonstop where now I am on a connection where the first flight is United but the second is a star alliance carier. Thank you.
Mar 14, 2012, 12:39 pm
#9
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,474
How much you can modify award tickets depends on your FF Status level and days before you start travel.
see here for details: http://pss.united.com/web/en-US/cont...ticketing.aspx
see here for details: http://pss.united.com/web/en-US/cont...ticketing.aspx
Mar 14, 2012, 12:40 pm
#10
Join Date: Mar 2011
Location: PHL
Programs: US; AA; UA; Hilton Gold; Club Carlson Gold; IHG Platinum;
Posts: 388
So did I read the rules to say that even for award travel booked on Continental prior to March 3, one is charged a fee to change the carrier even if the date and city pairs are the same and travel more than 21 days in advance? I totally missed that change, as Continental used to allow the carrier change for free and I booked the award trip thinking I could later change if different options opened up. I am hoping to get on a United nonstop where now I am on a connection where the first flight is United but the second is a star alliance carier. Thank you.
Mar 14, 2012, 1:34 pm
#11
Join Date: May 2010
Programs: United 1K, Hilton Diamond, Starwood Platinum, Hertz Presidents Circle
Posts: 180
just did this yesterday. It took 49 minutes to do and HAD to be done over the phone with web support.
They do not simply refund your fees back to your CC now, they give you voucher so be wary of that. also, any remainders between voucher and new flights comes back to you as an e-cert.
Of which I will now be getting 2-$4.5 e-certs!
FYI, Im a 1K and my routings were UA/LH/AC flights that were redone to be all UA metal.
They do not simply refund your fees back to your CC now, they give you voucher so be wary of that. also, any remainders between voucher and new flights comes back to you as an e-cert.
Of which I will now be getting 2-$4.5 e-certs!
FYI, Im a 1K and my routings were UA/LH/AC flights that were redone to be all UA metal.
Mar 14, 2012, 1:49 pm
#12
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,172
What! No refund to my CC if I change an award ticket? Thats ridiculous! I'm looking at changing an award SFO-IST made well before the merger, and I am going to cut up rough if they try to give me a voucher!
Mar 14, 2012, 2:16 pm
#13
Join Date: May 2010
Programs: United 1K, Hilton Diamond, Starwood Platinum, Hertz Presidents Circle
Posts: 180
Prepare to cut up rough then. My reservation was pre-merger as well but this is the current policy.