Downgrade After Seated in Biz Class
Mar 13, 2012, 12:15 pm
#16
Original Poster
Join Date: Mar 2012
Posts: 7
1. Welcome to FT!
2. Thank you for following up rather than being just a "one and done" complaint. We get a lot of the latter.
3. I am not a patient person and, after being stuck on hold for three hours and later losing the seat, I would have found it very difficult to be as calm as you seemed to have been.
4. It was a classy move to give up your seat for the baby and family. Was the child originally supposed to be a lap child and then they realized that they could seat the kid in the empty seat? I'll tell you this: We traveled with our kids as lap children, so I do know what that couple was going through, but you had every right to ask for that seat back.
Mike
2. Thank you for following up rather than being just a "one and done" complaint. We get a lot of the latter.
3. I am not a patient person and, after being stuck on hold for three hours and later losing the seat, I would have found it very difficult to be as calm as you seemed to have been.
4. It was a classy move to give up your seat for the baby and family. Was the child originally supposed to be a lap child and then they realized that they could seat the kid in the empty seat? I'll tell you this: We traveled with our kids as lap children, so I do know what that couple was going through, but you had every right to ask for that seat back.
Mike
Mar 13, 2012, 12:57 pm
#17
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
1. Welcome to FT!
2. Thank you for following up rather than being just a "one and done" complaint. We get a lot of the latter.
3. I am not a patient person and, after being stuck on hold for three hours and later losing the seat, I would have found it very difficult to be as calm as you seemed to have been.
4. It was a classy move to give up your seat for the baby and family. Was the child originally supposed to be a lap child and then they realized that they could seat the kid in the empty seat? I'll tell you this: We traveled with our kids as lap children, so I do know what that couple was going through, but you had every right to ask for that seat back.
Mike
2. Thank you for following up rather than being just a "one and done" complaint. We get a lot of the latter.
3. I am not a patient person and, after being stuck on hold for three hours and later losing the seat, I would have found it very difficult to be as calm as you seemed to have been.
4. It was a classy move to give up your seat for the baby and family. Was the child originally supposed to be a lap child and then they realized that they could seat the kid in the empty seat? I'll tell you this: We traveled with our kids as lap children, so I do know what that couple was going through, but you had every right to ask for that seat back.
Mike
PS:I need to be as calm as you OP. You are a great example to FT UA community.
Mar 13, 2012, 9:30 pm
#18
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
Mar 13, 2012, 9:38 pm
#19
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
If this was due to an oversell, then the GA needs to treat it like any other VDB situation. At the point you were told to go to back, then it becomes an IDB.
either way, I would expect a fairly substantial TCV.
either way, I would expect a fairly substantial TCV.
Mar 13, 2012, 9:55 pm
#20
Join Date: Jan 2009
Location: 30 minutes south of EWR
Programs: UA 1k MM;*A Lifetime Gold; Marriott Lifetime Platinum; HiltonHonors Gold. Hyatt Globalist
Posts: 7,816
who says the baby was screaming?
I sat next to a baby on my SNN-EWR flight a couple of weeks ago, and she was the sweetest little thing on the planet. She barely made a murmur the whole flight (slept most of the time) and when she was awake, she was a pure delight.
Not all babies are the devil incarnate, as most posters seem to think!
Mar 20, 2012, 2:37 am
#22
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
I asked for an upgrade the week before, was on waitlist, took three hours to get someone on the phone to deduct my miles, 24 hours before the waitlist was dissolved, put my name back on waitlist when I checked in in OKC, was always number 2 on waitlist, got upgraded at gate, got new boarding pass, sat down in my seat in business class, 30 minutes later or so, the flight attendant came and told me to move. She was very nice, the gate agent was not so nice. Told me to write to CEO Smisek, will call him perhaps today, but am out of the country. KNow I will not get him, will talk to Exec. Secretary who will point me in right direction. Anyone know what the policy was for this under Continental?
Mar 20, 2012, 2:56 am
#23
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
IMHO 5000 miles is insulting, given the situation.
Mrs. Fredd was recently offered a $50 cert as compensation for 14 hours of non-functioning audio (and therefore IFE) flying in CO BF EWR-DEL in January. She's returned it with a letter explaining why.
That's not much of a downgrade kit for you.
You may wish to simply ask for something better. Good luck on getting your miles back too. ^
Last edited by iluv2fly; Mar 20, 2012 at 7:04 am Reason: quote