No more apology emails?
Mar 10, 2012, 1:49 pm
#1
Original Poster
Join Date: Feb 2012
Location: 6mi from IAD
Programs: UA-GS, HH-D, MR-P, Hz-PC
Posts: 84
No more apology emails?
Second flight since integration, UA5749 SAV-IAD was listed as delayed 2 hours starting about 3 hours before scheduled departure. Check the mobile app I see that the inbound (also UA5749, IAD-SAV) on a mechanical delay, estimated 2 hours.
Annoying, but not the end of the world, they have nice lounges for such a small airport.
We end up boarding in a mad rush as they try and do the 20 minute "turn and burn". After we finish boarding, the pilot lets us know the plane is on a mechanical and has to go through an inspection and sign off before each departure. We ended up sitting in the plane for another 45 minutes waiting for the mechanics and getting the plane signed off.
End result was 3 hours late arrival at IAD.
It used to be that you would immediately get an "apology" email from united and a link to go select your apology gift ($200 e-cert or miles).
Thought I read something earlier in the week about these going away, but I haven't been able to find the thread again. Really too bad if these are gone as it always helped make those delay inconveniences less painful.
Annoying, but not the end of the world, they have nice lounges for such a small airport.
We end up boarding in a mad rush as they try and do the 20 minute "turn and burn". After we finish boarding, the pilot lets us know the plane is on a mechanical and has to go through an inspection and sign off before each departure. We ended up sitting in the plane for another 45 minutes waiting for the mechanics and getting the plane signed off.
End result was 3 hours late arrival at IAD.
It used to be that you would immediately get an "apology" email from united and a link to go select your apology gift ($200 e-cert or miles).
Thought I read something earlier in the week about these going away, but I haven't been able to find the thread again. Really too bad if these are gone as it always helped make those delay inconveniences less painful.
Mar 10, 2012, 1:50 pm
#2
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Surprise! My experience w/ PMCO is that way. uA proactively apologized and gave compensation, CO.. Well, they'll get back to you in 4 months.
Surprise! My experience w/ PMCO is that way. uA proactively apologized and gave compensation, CO.. Well, they'll get back to you in 4 months.
Mar 10, 2012, 4:26 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
Got an unsolicited email from UA this past week for a flight over cutover weekend.
It came from "PACPRUreply <UnitedApology AT united dot com>
It came from "PACPRUreply <UnitedApology AT united dot com>
Dear FS,
I regret to learn about the inconvenience you had experienced on flight
number xx on March xx.
I am sure it was disappointing.
While we can not make up for the inconvenience that you had experienced,
in an effort to express our sincere apologies, I would like to present
you with an electronic travel certificate worth $200. To redeem your
certificate on united.com and ensure the value is calculated properly,
please enter the certificate number on the home page Fare Finder box or
on the Create Itinerary: Shop for flights screen located under Planning
Travel. Your certificate will only be redeemed if you select Purchase.
As a 1K member of our Mileage Plus Program, you are especially important
to United. And we'll do our best to see that your future flights with
us match our standards for quality travel experiences.
Regards,
xxx xxx
United Airlines Customer Care
I regret to learn about the inconvenience you had experienced on flight
number xx on March xx.
I am sure it was disappointing.
While we can not make up for the inconvenience that you had experienced,
in an effort to express our sincere apologies, I would like to present
you with an electronic travel certificate worth $200. To redeem your
certificate on united.com and ensure the value is calculated properly,
please enter the certificate number on the home page Fare Finder box or
on the Create Itinerary: Shop for flights screen located under Planning
Travel. Your certificate will only be redeemed if you select Purchase.
As a 1K member of our Mileage Plus Program, you are especially important
to United. And we'll do our best to see that your future flights with
us match our standards for quality travel experiences.
Regards,
xxx xxx
United Airlines Customer Care
Mar 10, 2012, 4:38 pm
#6
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
Can't say I've seen any proactive emails. Writing an email usually get some response...usually. I have instances on DL where there is a supervisor standing at the gate on arrival handing out travel vouchers to every passenger...I forget the amount but it was more the thought that counts.
Mar 10, 2012, 5:49 pm
#7
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
I wrote about these on Sunday, they come from Corporate, but apparently reservations and UA airport cannot issue these any longer... which sucks because on the 3rd in NRT I was promised one for being downgraded E- full row to E- mixed row because of a sick passenger, though there were other 1 passenger rows with non-elite passengers, for some reason they decided to wake me up and move me.
Mar 10, 2012, 6:53 pm
#8
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,551
Mar 10, 2012, 8:18 pm
#9
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Surprise! My experience w/ PMCO is that way. uA proactively apologized and gave compensation, CO.. Well, they'll get back to you in 4 months.
Surprise! My experience w/ PMCO is that way. uA proactively apologized and gave compensation, CO.. Well, they'll get back to you in 4 months.
Mar 10, 2012, 9:16 pm
#10
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Not even an acknowledgement.
Maybe will try 1k Voice. Not hoping for much.
Mar 10, 2012, 9:27 pm
#11
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
It costs UA minimal money up front to offer a travel cert or miles and they reap the dividend of the Customer thinking UA actually cares.
In the long run, I don't vpcare if United is the biggest airline, I care if it's the best airline. Now that the entity is merged, I hope that The "new' united will pick up some of the "old" United's Customer Sevice.
Mar 30, 2013, 8:09 pm
#12
Join Date: Nov 2003
Location: SFO
Programs: UAL 1K (1.6 Million Miles), Marriott Titanium Elite, Hyatt Explorist, Hilton Gold
Posts: 161
Re: Scan (and a series of numbers)
On my flight, the power outlet in my Business First seat did not work on a Transatlantic flight. The Flight Attendant gave me a card to fill out and said United would contact me with some sort of recompense.
Frankly I'd forgotten all about it. My email doesn't say what the $$$ amount will be, just that I will get a separate email in 5 days with the Travel Certificate.
Honestly, 2 months to reply -- are they that far behind??? And it has no United logo at all on the email -- it just looks like randomly typed text.
Mar 30, 2013, 8:17 pm
#13
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
I got one of these emails today, approx 2 months after my flight. I nearly deleted it, because it looked like SPAM. The subject line of the email was:
Re: Scan (and a series of numbers)
On my flight, the power outlet in my Business First seat did not work on a Transatlantic flight. The Flight Attendant gave me a card to fill out and said United would contact me with some sort of recompense.
Frankly I'd forgotten all about it. My email doesn't say what the $$$ amount will be, just that I will get a separate email in 5 days with the Travel Certificate.
Honestly, 2 months to reply -- are they that far behind??? And it has no United logo at all on the email -- it just looks like randomly typed text.
Re: Scan (and a series of numbers)
On my flight, the power outlet in my Business First seat did not work on a Transatlantic flight. The Flight Attendant gave me a card to fill out and said United would contact me with some sort of recompense.
Frankly I'd forgotten all about it. My email doesn't say what the $$$ amount will be, just that I will get a separate email in 5 days with the Travel Certificate.
Honestly, 2 months to reply -- are they that far behind??? And it has no United logo at all on the email -- it just looks like randomly typed text.
Mar 30, 2013, 8:23 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,014
Mar 30, 2013, 11:47 pm
#15
Join Date: Mar 2003
Location: SAN
Programs: AS MVP 100K, Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,707