Continental reservation carryover screw up
 

I have a reservation for May that was booked through Continental and transferred over to United. The last leg is DCA-ORD and then ORD-HNL (same flight #). I was ticketed in first class (award ticket) but the United reservation systems says coach. When I look at seat assignments I am in first class even though the seat assignment system shows me in coach. Calls to United's reservations people assure me I am in first class but their web site sure doesn't show it.

What to do?

Probably just a bug with the website. You might check the thread of known issues and see see if this is one of them.

Thanks. Today I am going to bite the bullet again and go on hold with reservations.

I have the same problem with a fra-SFO-lax flight. The agent said the problem is because of the same flight number on 2 different legs. They said IT is working on it and check back.

I have the same issue on the return with 2 legs and same flight number, I don't mind waiting but unfortunately you can loose your seats and end up with something you don't wait. you also can no longer select FC seat.

Fix Confirmed.