stevenshev

Sounds like you're owed downgrade comp.

FortFun

Did this happen yesterday by any chance? If so I think I was on that flight.

sbm12

Agreed.

bocastephen

Yes, that was the 526pm departure - were you on my flight?

How would I go about requesting downgrade compensation? I have the screenshots from the site and mobile app, but when I checked the site upon arrival in DEN, my name had been taken off the upgrade list.

FortFun

I was indeed! Small world. I was comfortably ensconced in 12A, so I had a view of the situation. I was thinking to myself --"that poor guy got turfed out of F and he was so close"

bocastephen

I did enjoy my 6 minutes of comfort

I was thinking about downgrade or shenanigans, but if the rightful owner of the seat (she was not an upgrade) showed up, I didn't want to file a complaint and make an issue that would get back to the airport team and make them less likely to process upgrades in the future - not my intention. The agent did the right thing, the customer was in the wrong and should have been at the airport on time or been prepared to forfeit their seat.

Do I contact one our Insiders for the downgrade comp or just go through customer service? Never done this before.

trekwars2000

How do you know it was not a connection as the flight was at 530pm (not 6am). That is an assumption, no? She could have been connecting from a UX flight or even AS or another airline.

WineCountryUA

not sure how you determined this or determined there was not a reason beyond the other passenger's control?

not sure if the PDA site is considered a formal notification -- or a formal BP.

emcampbe

What are you planning on asking for in terms of comp for this? Most you should get is difference between paid class and seated class. Have fun with that $0.

wizzy

I've have two primary issues with the app.

First, occasionally a boarding pass won't appear. Sometimes this happens right away, so I only see one of two on the final check in page. Other times it shows up there, but doesn't appear on the home page, so is "lost".

Second, and this one is repeatable, is an issue with flight status alerts. If I set an alert in the Eastern time zone, when I turn my phone back on in ORD the alert has been modified to be for the prior day (same flight). Apparently it doesn't handle a time zone change very well.

I haven't figured out how to delete a flight status alert; is that possible? On days like last Thursday when I had three separate flights that I was booked/protected on, it was annoying to get continual updates when my itinerary finally solidified.

USFdonWill

If you are using the iOS app, you will delete a flight status alert in the same manner you would delete an email...slide your finger left to right and click delete.

bocastephen

Connection options at SEA are very limited unless you're going AS-AS. I've never heard of anyone connecting at SEA for UA flights, nor have I ever seen a routing that connects at SEA - everything in the region connects at SFO.

The airline posts a 10 minute cutoff - if you're not onboard or in line to board, the seat is lost. I wouldn't expect my seat to be held in the same circumstances and there are countless instances posted on this forum where a late arriving customer lost their seat assignment and was told to take another seat. She got lucky because the inbound was delayed, which pushed back boarding and departure - if we boarded and left on time, the upgrade would have stuck.

transparent

Well the worst case scenario is you have to print a boarding pass at a kiosk-- but at least you are already checked in.

WIRunner

You can fly SEA-PDX on UX, it is on an EMB-120. I've done it in the past. It was signifigantly cheaper to do it that way than to fly MKE-ORD/DEN-(maybe SFO)-PDX. The flight to ANC also has a stop in SEA. I'm assuming that there may be instances where it is more cost effective or time efficient to make the connection there as well.

wizzy

Slightly embarrassed to admit I didn't know this..that's not how I delete my emails! Thanks!