new UA website doesn't credit flight miles and return uncleared upgrade
Mar 13, 2012, 4:57 pm
#31
Join Date: Sep 2011
Programs: UA Premier Platinum 1.4MM, Hertz PC, Marriott Platinum
Posts: 115
I'm still missing my credits for flights taken on 03/06 and 03/08. Today marks one week and still nothing has showed up.
Every single flight was on UA.
I even went to request missing miles online and when I put in my ticket number, it could not find my ticket number! Even via the phone, the automated system responded with a message that it could not process my request.
So I resorted to email and let's see what response I get.
Every single flight was on UA.
I even went to request missing miles online and when I put in my ticket number, it could not find my ticket number! Even via the phone, the automated system responded with a message that it could not process my request.
So I resorted to email and let's see what response I get.
Mar 13, 2012, 5:02 pm
#32
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
It appears so re: the ON. When the agent checked it showed up as "0" in the account. Make sure to tell the agent it was a paid rez and she can see it in the receipts.
(Despite it being fixed, not posted yet either the ON *or* the R segment, assuming because of the backlog) Has the R segment posted for you?
(Despite it being fixed, not posted yet either the ON *or* the R segment, assuming because of the backlog) Has the R segment posted for you?
Mar 13, 2012, 5:47 pm
#33
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
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Mar 13, 2012, 11:24 pm
#34
Original Poster
Join Date: Aug 2007
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After waiting for over an hour for mileage plus desk and on hold for more than 40 minutes, I finally got uncleared upgrade and miss mileage for last week's flight into my account.
Mar 14, 2012, 1:13 pm
#35
Join Date: Dec 2007
Location: SFO
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Posts: 1,002
Mar 16, 2012, 3:18 pm
#36
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
ON fare codes not crediting
She also said that new software is being written to handle this issue. She had been told they are to have it next weekend.
Mar 18, 2012, 10:24 am
#37
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Join Date: Oct 2000
Location: Anywhere warm
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I finally broke and called. My husband was missing one segment from March 4. I was missing 4 segments from March 6/8. I entered ticket numbers on UA and got a message saying they were already processed. I then realized that each of these 5 segments had been upgraded to F. Each showed a code of ON. Sure enough, that was the problem. Since O is the code for an award in F, the system thought each segment was an award. The agent manually reentered the flights. She said the mileage should show up in 24 hours.
Mar 18, 2012, 12:29 pm
#38
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I am proactive
I finally broke and called. My husband was missing one segment from March 4. I was missing 4 segments from March 6/8. I entered ticket numbers on UA and got a message saying they were already processed. I then realized that each of these 5 segments had been upgraded to F. Each showed a code of ON. Sure enough, that was the problem. Since O is the code for an award in F, the system thought each segment was an award. The agent manually reentered the flights. She said the mileage should show up in 24 hours.
She also said that new software is being written to handle this issue. She had been told they are to have it next weekend.
She also said that new software is being written to handle this issue. She had been told they are to have it next weekend.
It took a while since I have about 12 segments in ON. But it saves my future time. Don't want to send copies of all BPs etc. to COdbaUA in order to get mileage credits, if they ever respond. It's just a pain in the neck.
I explained to the agent and she understood.
It's amazing that such an obvious bug is still not fixed, 15 days after the integration.
Clearly, SMI/J doesn't care if you receive proper mileage credits. He is more interested in taking $69 TOD cash.
Mar 18, 2012, 1:06 pm
#39
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
After hearing so many horror stories about ON code, I called and asked the agent to manually change code of all my upgraded flight segments in 2012 from ON to R.
It took a while since I have about 12 segments in ON. But it saves my future time. Don't want to send copies of all BPs etc. to COdbaUA in order to get mileage credits, if they ever respond. It's just a pain in the neck.
I explained to the agent and she understood.
It's amazing that such an obvious bug is still not fixed, 15 days after the integration.
Clearly, SMI/J doesn't care if you receive proper mileage credits. He is more interested in taking $69 TOD cash.
It took a while since I have about 12 segments in ON. But it saves my future time. Don't want to send copies of all BPs etc. to COdbaUA in order to get mileage credits, if they ever respond. It's just a pain in the neck.
I explained to the agent and she understood.
It's amazing that such an obvious bug is still not fixed, 15 days after the integration.
Clearly, SMI/J doesn't care if you receive proper mileage credits. He is more interested in taking $69 TOD cash.
Similarly, I had a simple SFO-DEN and back itin in April that had upgraded from B/Y to all NF PMUA, and in the conversion it went to all ON. Anticipating the same problem, I cancelled the res (although looking back, maybe this was stupid since now I'm sure that I'll have to call MPSC *again* to get my miles back that I had used to upgrade) and re-booked as B/Y but this time insta-upgraded for the same price and no miles. UAInsider had posted that ON's would be fixed in a blanket fix, but sorry, I don't have a lot of trust in UA right now.
Mar 22, 2012, 3:55 pm
#40
Join Date: Mar 2012
Posts: 3
Mar 22, 2012, 5:37 pm
#42
Used to be 'g_leyser'
Join Date: Jul 2002
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I have two problems.
The first is a one-way on 3/4 which is the "ON" issue that many have already mentioned.
The second is very strange: A multi-leg itinerary in which the second segment posted fine, but the first segment on 3/7 (a B fare, no less) will not. When I try to submit it online it says the "ticket number cannot be verified." I sat in coach on this 1500 mile RJ leg by the way
I guess I'll send a PM to UAInsider
The first is a one-way on 3/4 which is the "ON" issue that many have already mentioned.
The second is very strange: A multi-leg itinerary in which the second segment posted fine, but the first segment on 3/7 (a B fare, no less) will not. When I try to submit it online it says the "ticket number cannot be verified." I sat in coach on this 1500 mile RJ leg by the way
I guess I'll send a PM to UAInsider
