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Anybody have EQMs post from purchases on the Chase MP Signature Visa this year?

Anybody have EQMs post from purchases on the Chase MP Signature Visa this year?

Old May 10, 12, 9:23 am
  #76  
 
Join Date: Mar 2012
Location: Chicago, IL
Programs: AAdvantage, MileagePlus(ick)
Posts: 296
I talked to CHASE about this a couple months ago.
They told me that the PQMs have to be manually screened and submitted to United. It can take 6-8 weeks after United.com purchases.
Sure enough, at the end of March, my January 399 PQMs were posted from Chase.

Since it's a manual handshake from CHASE to UA, I wouldn't be surprised UA is dropping the ball sometimes.
JBEagle1000G is offline  
Old May 10, 12, 4:12 pm
  #77  
 
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: UA Gold, Marriott Ambassador/Tit4Lyf, IHG Plat, WN A
Posts: 1,641
Still no EQMs.

$5k in tickets purchased on the Signature card in mid-March.
lexdevil is offline  
Old May 10, 12, 6:49 pm
  #78  
 
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
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Originally Posted by JBEagle1000G View Post
I talked to CHASE about this a couple months ago.
They told me that the PQMs have to be manually screened and submitted to United. It can take 6-8 weeks after United.com purchases.
Sure enough, at the end of March, my January 399 PQMs were posted from Chase.

Since it's a manual handshake from CHASE to UA, I wouldn't be surprised UA is dropping the ball sometimes.
Ridiculous that this is a manual process. What century are they in?
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Old May 10, 12, 7:04 pm
  #79  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
I had 2378 PQM post with a "post date" of 2/29, though they showed up much later than that. I have no idea where that number came from, as no combination of tickets I purchased adds up to that. In any case, I figure I'm owed another 1079 PQM at the moment.
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Old May 10, 12, 7:40 pm
  #80  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,512
$35k spend EQMs just posted (5k eqm)

My $35k threshold 5k EQMs posted just a week or so ago, probably two weeks after hitting the threshold. Don't think I've seen EQMs hit yet for flights purchased with the credit card. I'll have to look into that.
Mike Jacoubowsky is offline  
Old May 10, 12, 7:47 pm
  #81  
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Join Date: Apr 2008
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Originally Posted by JBEagle1000G View Post
I talked to CHASE about this a couple months ago.
They told me that the PQMs have to be manually screened and submitted to United. It can take 6-8 weeks after United.com purchases.
Sure enough, at the end of March, my January 399 PQMs were posted from Chase.

Since it's a manual handshake from CHASE to UA, I wouldn't be surprised UA is dropping the ball sometimes.
Hmmm...wouldn't be surprised if this is a change post-3/3. I've been using my Plat card for ~7 years now, and like clockwork my ual.com EQMs have always posted the 26th of the month after the month of purchase. Doesn't feel like a formerly manual process to me.
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Old May 10, 12, 8:11 pm
  #82  
 
Join Date: May 2007
Location: MIA
Posts: 290
Originally Posted by eerickso View Post
Update (or non-update, to be more accurate): None of my Chase PQMs have posted still, and I never received the response they said I'd be getting. I called again and was told they'd send another inquiry to UA.
Still nothing after two calls. No PQMs for UA purchases have posted for January - April. I sent a message to Chase tonight. Hope that will bring some results but I'm not holding my breath. I'm missing almost $4K miles.
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Old May 10, 12, 11:43 pm
  #83  
 
Join Date: Apr 2005
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This is funny- when I log in to my Chase accounts there's a little link on the side saying "Chase is listening- what can we do better". I sent a quick message about the PQM posting problems and got a near immediate response apologizing and offering 2500 miles be posted to my UA account.
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Old May 11, 12, 12:14 am
  #84  
 
Join Date: Apr 2012
Location: TPE
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Originally Posted by Peatisback View Post
This is funny- when I log in to my Chase accounts there's a little link on the side saying "Chase is listening- what can we do better". I sent a quick message about the PQM posting problems and got a near immediate response apologizing and offering 2500 miles be posted to my UA account.
Wow I'll have to try this. I honestly think it is a UA issue because every time I call Chase they completely agree with me and indicate that they will send the EQM notifications to UA once again through their marketing department, but I have indeed been told about the manual reporting and entering of EQMs, which strangely never seemed to be an issue pre 3/3. I think it must be that it used to be automatic and something about SHARES doesn't allow it now. I know know I'm playing the blame everything on SHARES game, but frankly I'm sick of paying something like $95 a year for my Select Card and then not actually getting the benefits stated in my member agreement.
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Old May 11, 12, 12:39 am
  #85  
 
Join Date: May 2008
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Originally Posted by Mike Jacoubowsky View Post
My $35k threshold 5k EQMs posted just a week or so ago, probably two weeks after hitting the threshold. Don't think I've seen EQMs hit yet for flights purchased with the credit card. I'll have to look into that.
I was about to ask about this - usually I get these 5000 EQMs during the April statement (that is due in May), but I didn't get them this time. I also get confused about this, so I wanted to ask if the $35K spend is based on calendar Jan 1-Dec 31, or if it is based on when I first got the card. In 2010 & 2011, I received those 5000 EQMs during the April statement, even though I had surpassed the $35K spend around Feb/March those years. But for this year, I don't think I've actually yet hit the $35K spend.
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Old May 11, 12, 1:18 am
  #86  
 
Join Date: Jun 2007
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Originally Posted by gaobest View Post
I was about to ask about this - usually I get these 5000 EQMs during the April statement (that is due in May), but I didn't get them this time. I also get confused about this, so I wanted to ask if the $35K spend is based on calendar Jan 1-Dec 31, or if it is based on when I first got the card. In 2010 & 2011, I received those 5000 EQMs during the April statement, even though I had surpassed the $35K spend around Feb/March those years. But for this year, I don't think I've actually yet hit the $35K spend.
It is based on the calendar year. Hence the reason you haven't seen those miles yet. I mean, one of the reasons. I am still waiting for Feb miles to post although I did get the Jan miles back in Mar.
todorovic is offline  
Old May 11, 12, 5:35 am
  #87  
 
Join Date: May 2007
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Originally Posted by Peatisback View Post
This is funny- when I log in to my Chase accounts there's a little link on the side saying "Chase is listening- what can we do better". I sent a quick message about the PQM posting problems and got a near immediate response apologizing and offering 2500 miles be posted to my UA account.
Better luck than I so far! Here's what I got from the message I sent:

Thank you for taking the time to email us today.

I have forwarded your message to the appropriate
department for review and you should receive a response
within seven business days.

If you require immediate assistance, please contact the
number listed below and either myself, or one of my
colleagues will be able to assist you. For your
convenience, we are available to assist you 24 hours a
day.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

E-mail Customer Service Advisor
Then when I saw your post and sent a message via the 'We're listening' link I got a message back to my inbox that they'd respond within two days ...
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Old May 11, 12, 2:16 pm
  #88  
 
Join Date: Oct 2008
Programs: UA 1k MM
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Be careful with 5k PQM bonus - vanishing PQMs

Originally Posted by Mike Jacoubowsky View Post
My $35k threshold 5k EQMs posted just a week or so ago, probably two weeks after hitting the threshold. Don't think I've seen EQMs hit yet for flights purchased with the credit card. I'll have to look into that.
A very strange occurrence - I noted that I had received my 5000 PQM bonus for the $35k spend a few days ago, but my PQM total didn't seem correct (I track my miles on a separate spreadsheet). I checked back on both statements that I can see on the web, and the PQM starting balance for the 'since last statement' listing was mysteriously 5000 PQM's less than the ending balance from the previous 'last statement' listing. And the really weird part is that the PQM total was correct a few days ago, before the 5k PQM 'addition'. It seems that at the same time as the 5k PQM addition was made, the earlier totals became incorrect.

I spent close to 1.5 hours on the phone with MP, and they confirmed the error but couldn't explain how it might have occurred. They indicated that it had "been sent to HQ" and that I could expect resolution within 2-3 weeks.

So beware, and check your totals - seems that 'they giveth with one hand, and taketh away with the other !!!'
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Old May 11, 12, 2:30 pm
  #89  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
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Originally Posted by Peatisback View Post
This is funny- when I log in to my Chase accounts there's a little link on the side saying "Chase is listening- what can we do better". I sent a quick message about the PQM posting problems and got a near immediate response apologizing and offering 2500 miles be posted to my UA account.
Where is this link? I can't find it anywhere on my accounts page. Do you have any accounts other than credit cards with them?
penner42 is offline  
Old May 11, 12, 3:04 pm
  #90  
 
Join Date: Sep 2009
Programs: UA 1K, UA 1 MM
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Originally Posted by gradsflyer View Post
Wow I'll have to try this. I honestly think it is a UA issue because every time I call Chase they completely agree with me and indicate that they will send the EQM notifications to UA once again through their marketing department, but I have indeed been told about the manual reporting and entering of EQMs, which strangely never seemed to be an issue pre 3/3. I think it must be that it used to be automatic and something about SHARES doesn't allow it now. I know know I'm playing the blame everything on SHARES game, but frankly I'm sick of paying something like $95 a year for my Select Card and then not actually getting the benefits stated in my member agreement.
It has always been a manual process on Chase side so deposits were several weeks behind. However, who knows what SHARES will do with the entry so it would be good to hear if others are getting these PQMs, even if delayed by several weeks.
flyer_south is offline  

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