Farelock - Questions/Answers/Experiences

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United's Farelock
FareLock allows you to hold your itinerary and price for either three or seven days for a service charge. This allows time to finalize your travel plans without worrying about flights selling out or the price of your ticket increasing.
A FareLock is a reservation for space pending ticketing.

Why is farelock not offered at times?
FareLock is available on select flights operated by United and United Express (Star Alliance® flights and marketed codeshare flights are not eligible).
Also, only fares that would be valid at the future purchase time, such as due to advance purchase (AP) requirements, can be farelocked. So if looking at 21 day AP ticket, 22 days before the applicable segment neither a 3 day or 7 day farelock will be available.

Farelock fees are not refunded even under the 24 hour ticket cancellation rule.

Fareock reservations cannot be changed until after you have purchased the reservation.

If you do not purchase your ticket before your Farelock period expires, your reservation will be canceled unless you have selected the automatic purchase option. The 24 hour cancellation clock does not start until the actual purchase is made.

Caveats

Per the CoC, UA reserves the right to cancel reservations made for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin or destination cities. There have been multiple reports of UA exercising this option to cancel duplicate FareLock segments conflicting with either another FareLock reservation or with a ticketed reservation, often making the remainder of the FareLock (if any) unticketable. Generally, unticketed segments will be canceled over ticketed segments, and older bookings will be canceled over more recent bookings if ticket status is identical. UA does not automatically refund the FareLock service charge if this happens, but it is possible to call in and ask for the refund.
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Old Mar 3, 12, 11:25 am
  #1  
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Farelock - Questions/Answers/Experiences

2 years ago we had free unlimited holds and now UA comes up with this Farelock is a low cost hold your itinerary option. It used to be free but with all the abuse people did for this, where you could hold anything for 3 days I believe. 23 bucks for 5 days and 30 bucks for 7 days. I suppose if you really want to grab something first and you think inventory is short for your particular fare class it could make sense.

Anyone else have an opinion? I guess at least having he option is there. You also have the online 24 hour cancel policy I assume is still there for free.
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Old Mar 3, 12, 11:27 am
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Originally Posted by schley View Post
2 years ago we had free unlimited holds and now UA comes up with this Farelock is a low cost hold your itinerary option. It used to be free but with all the abuse people did for this, where you could hold anything for 3 days I believe. 23 bucks for 5 days and 30 bucks for 7 days. I suppose if you really want to grab something first and you think inventory is short for your particular fare class it could make sense.

Anyone else have an opinion? I guess at least having the option is there. You also have the online 24 hour cancel policy I assume is still there for free.
Umm, farelock is awesome. And there are other ways to hold a fare for a day without paying. You've been around long enough...
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Old Mar 3, 12, 11:36 am
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Originally Posted by aacharya View Post
Umm, farelock is awesome. And there are other ways to hold a fare for a day without paying. You've been around long enough...
Farelock maybe a nice feature but paying for it makes it less appealing. Especially for those with status. IMO this could easily be rolled into a status benefit, then it would be valuable.

I already pointed out one way to hold your fare for a day that anyone can do. It is the ability to hold it for 5-7 days that would be valuable.
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Old Mar 3, 12, 11:37 am
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Originally Posted by schley View Post
Farelock maybe a nice feature but paying for it makes it less appealing. Especially for those with status. IMO this could easily be rolled into a status benefit, then it would be valuable.

I already pointed out one way to hold your fare for a day that anyone can do. It is the ability to hold it for 5-7 days that would be valuable.
Again, there are other ways.

There was also a way to hold it infinitely, but due to abuse they took it away.
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Old Mar 3, 12, 11:45 am
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Originally Posted by aacharya View Post
Again, there are other ways.

There was also a way to hold it infinitely, but due to abuse they took it away.
There maybe. Why is farelock so awesome if you can do it for free?

I know of several that could give 3 days but not more than that, thus kindly shoot a PM if known.
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Old Mar 3, 12, 11:46 am
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Yes, you can cancel for free within 24 hours of making a reservation. This option has been there for a long time, even before the recent regulation forcing this - but most legacy's had this.

Yes, free hold has been long gone. While I used to use it sometimes - I understand why they took it away, I can see the huge potential for abuse, and I assume that led to its demise.

I think Farelock makes sense for certain situations, and I think that given today's world - where fees are mostly what are making airlines profitable - that it makes sense for them to do this.
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Old Mar 5, 12, 10:23 am
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Hi all! Now that my month of miles promo has posted, am looking to make 3 award tickets, same itinerary. Can get all 3 seats at the lowest mileage but not 100% sure who is travelling. Am pretty excited about the Farelock since it's worth the $33 to me to hold for the 7 days, if that is indeed the case for award travel -- ? -- Assuming that is the case, do I have to indicate all traveller information now? If so, can I change that info within the Farelock time period?

Thanks in advance!! I have no status...
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Old Mar 5, 12, 4:17 pm
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Unhappy Farelock post-Merger

Whilst I was please that there is functionality to hold a reservation for a period of time - despite paying, I thn saw how customer unfriendly the catch is. It is neither refundable (which I can agree with), but then it is not credited towards the final bill!!

In the UK if we make any sort of commitment to a company like being asked to pay for something up front, the deal is ALWAYS that any early payment is taken forwards in the final invoice as already paid.

I had understood that in the US the customer is king? Who thinks that the new consolidated United should review the "not credited towards fare costs" and change it to the customers' favour?
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Old Mar 5, 12, 4:20 pm
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Under new DOT regulations, we'll never see UA take away the ability to cancel fares without penalty within 24 hours of purchase, and IRRC, we'll soon see a mandatory and complimentary 24 hour hold as well, which seems a bit excessive but I will take advantage of.
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Old Mar 5, 12, 9:18 pm
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It's not a deposit, it's an option. Options cost money. In a competitive market, options increase in price based on the time to expiry and the variance of the underlying price (fare).
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Old Mar 5, 12, 11:04 pm
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Originally Posted by LAX UA 1K View Post
It's not a deposit, it's an option. Options cost money. In a competitive market, options increase in price based on the time to expiry and the variance of the underlying price (fare).
+1. Not sure where someone would get any other idea about it; it's pretty clear in the description that you're paying to hold the price, not placing a deposit.

I also think the OP is either being sarcastic is or seriously misinformed with his remark about "The customer is king" here. That might be the tenor of direct interaction with a salesperson, maybe, but from a legal standpoint, the EU is lightyears ahead of the US in terms of consumer protections. Didn't used to be that way. And as a result, a number of EU-based firms are now taking advantage of various loopholes and government incentives to sell product dirt-cheap in the US, because it's more profitable than selling in the EU. Strange world. Totally flipped upside down & inverted from not that many years ago.
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Old Mar 6, 12, 12:43 am
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Originally Posted by LAX UA 1K View Post
It's not a deposit, it's an option. Options cost money. In a competitive market, options increase in price based on the time to expiry and the variance of the underlying price (fare).
burp?
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Old Mar 6, 12, 7:26 am
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AFAIK if you buy your ticket on the UK site there is no right to cancel within 24 hours and there's no pending legislation to require it. So the grass is not always greener on the other side of the pond.

The UK site does, however give 500 bonus RDM for booking on it.
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Old Mar 6, 12, 11:47 am
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In the US, can we still cancel a reservation booked on the website within 24 hours without penalty? Is this written down somewhere?
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Old Mar 6, 12, 12:09 pm
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Originally Posted by phillipe View Post
In the US, can we still cancel a reservation booked on the website within 24 hours without penalty? Is this written down somewhere?
Yes, in federal regulations.
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