Check your seat assignment now
#63
Join Date: Jul 2005
Location: Pleasanton, CA
Programs: UA MM 1K; HA Pualani Gold, SWA A-List; Aloha Silver (RIP); HH Gold
Posts: 430
Award Tickets - moved from F to Y
Going LAX-DEN-IAD-LHR on saver F award booked in December 2011 for September 2012 travel. Had assigned seats for all segments
LAX-DEN is in F
DEN-IAD and IAD-LHR segments are now in Y with a buy-up option for F
This is jacked!!!!!
LAX-DEN is in F
DEN-IAD and IAD-LHR segments are now in Y with a buy-up option for F
This is jacked!!!!!
#64
Join Date: Jan 2012
Location: Southern California
Programs: UA Platinum, Marriott Gold, SPG Gold, Club Carlson Gold
Posts: 317
One of 6 segments missing the seat assignment...not too bad. Unfortunately there aren't 3 seats together on that segment right now...I'll check later to see if something opens up.
#65
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Still on hold - over 4 hours now. "All of our agents are temporarily busy"
Did they all take the day off?
I can't re-book the seats on-line because no seats show as available.
Got to give United props for screwing up the data merge so badly. You would think a simple trial-run database merge using offline test databases would have told them they had a problem long before they tried to do the merge with live systems. I wouldn't want to be the United CIO in charge of this fiasco! I know the last CIO quit in April 2011 after being put in charge of the system merger.
Did they all take the day off?
I can't re-book the seats on-line because no seats show as available.
Got to give United props for screwing up the data merge so badly. You would think a simple trial-run database merge using offline test databases would have told them they had a problem long before they tried to do the merge with live systems. I wouldn't want to be the United CIO in charge of this fiasco! I know the last CIO quit in April 2011 after being put in charge of the system merger.
#66
Join Date: Sep 2009
Location: SFO
Programs: AS MVP, FB Silver (former UA 1K)
Posts: 161
All UA seat assignments lost on this month's SEA-ORD-LHR-ORD-SEA itinerary. Not able to select seats on 3 of 4 legs except in E-. I am Premier Platinum (although I received a Premier Gold card in the mail). I have been on hold for 48 minutes and counting.
Based on the poor CSR attitude reported in this thread, maybe its best that they don't answer.
Marc
Based on the poor CSR attitude reported in this thread, maybe its best that they don't answer.
Marc
#67
Join Date: Mar 2012
Location: SFO
Programs: MP Gold
Posts: 1
Lost Seat Assignment
I am traveling with my partner on a round trip SFO-IAD-EZE (Buenos Aires) and wel ost all of our seat assignments. I went in to try and book new seats (since our original seats that were together for all 4 flights were no longer available) and the system assigned us seats in different rows, even though there were seats, although middle seats) together.
As someone who has done large systems integrations, I am amazed at this fiasco and how United had absolutely no contingency plans to manage fall out or issues.
As someone who has done large systems integrations, I am amazed at this fiasco and how United had absolutely no contingency plans to manage fall out or issues.
#68
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,315
This corpse of a migration will be so dressed up in corporate presentations on Monday morning that you would think that they had learnt how to revive the dead.
#69
Join Date: Oct 2009
Location: Shaker Hts., OH
Programs: Delta PM, SPG Plat, Hyatt Plat, Marriott Gold
Posts: 34
I called last night at 8:00 and the 1K agent was able to get me fixed up in 10min, and got someone to push through my SWU because of the trouble I had.
Much better experience than earlier in the day when the 1K line had the same hold time (45min) as the premier line.
Much better experience than earlier in the day when the 1K line had the same hold time (45min) as the premier line.
#70
Join Date: Apr 2001
Location: YVR
Programs: UA-1K (3MM); AA-Gold (1MM); Marriott Lifetime Titanium
Posts: 1,145
My seats in C class from SFO-NRT-TPE are gone. I called res and they were unable to assign.
I checked and my other PNRs are okay. The only thing I can think of is it is UA837 however two types of aircraft - 747 to NRT and 777 to TPE.
I'll give it another day - worse case, I'll just buy another ticket and refund this one.
As for as getting through on the phone - I have called twice and have spoken to an agent with a wait time of less than a minute (1K 2MM).
Cheers
I checked and my other PNRs are okay. The only thing I can think of is it is UA837 however two types of aircraft - 747 to NRT and 777 to TPE.
I'll give it another day - worse case, I'll just buy another ticket and refund this one.
As for as getting through on the phone - I have called twice and have spoken to an agent with a wait time of less than a minute (1K 2MM).
Cheers
I was first told that I would have to wait until I check-in however the agent said she would try one other thing and put me on hold. I believe this time they called to someone in IAH to assist (my res agent was in ORD).
btw...I called at 02h30 PST / 04h30 CST - hold time was 30 minutes before someone picked up.
It has been a crazy week and I feel asleep on the couch after an early dinner last night and woke up at 02h15 PST and decided to call and see I could get my seats back.
Cheers
#71
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Lost half my seats on flights tomorrow. I PNR - I used my CO number, and Mrs. Milepig used her UA number (don't ask...)
My seats were fine, but her's were gone, I was able to get her new seats, but not the ones she already had.
I'm on hold right now waiting to see if we're on the upgrade list or not - something else probably worth checking.
Another oddity - we were both on the same Award ITIN ORD-MUC-AMS. In the transfer we would up on two separate PNRs.
My seats were fine, but her's were gone, I was able to get her new seats, but not the ones she already had.
I'm on hold right now waiting to see if we're on the upgrade list or not - something else probably worth checking.
Another oddity - we were both on the same Award ITIN ORD-MUC-AMS. In the transfer we would up on two separate PNRs.
Last edited by iluv2fly; Mar 4, 2012 at 11:47 am Reason: merge
#73
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,575
On the ORD-MCI leg of UA 510 (which goes BOS-ORD-MCI) the seat display shows blue E+ seats available, but I can't select one, and the tabbed classes only shows F and E-. It's been like that since yesterday. There's only two non-middle E+ seats left. Le horreur!
It was booked before the transition via the hated Carlson Wagonlit, and I used my OP number instead of UA even though these are/were PMUA flights. Weird.
It was booked before the transition via the hated Carlson Wagonlit, and I used my OP number instead of UA even though these are/were PMUA flights. Weird.
#74
Original Poster
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,772
On the ORD-MCI leg of UA 510 (which goes BOS-ORD-MCI) the seat display shows blue E+ seats available, but I can't select one, and the tabbed classes only shows F and E-. It's been like that since yesterday. There's only two non-middle E+ seats left. Le horreur!
It was booked before the transition via the hated Carlson Wagonlit, and I used my OP number instead of UA even though these are/were PMUA flights. Weird.
It was booked before the transition via the hated Carlson Wagonlit, and I used my OP number instead of UA even though these are/were PMUA flights. Weird.
Please check this thread