Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Nov 12, 2012, 10:14 am
#721
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
15 days, no exceptions - "our systems don't even let us request them until then". 1 step forward, 3 steps back...
Nov 12, 2012, 10:19 am
#722
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
For those who think I should wait longer than one week, why can't UA be as good as AF or BA, etc? Should I always expect UA to be much worse than other carriers?
Nov 12, 2012, 10:54 am
#723
Join Date: Sep 2006
Posts: 6,967
Apparently yes. And for the CO flyers, note that it wasn't this bad in past but since 3/3 it's been really bad.
Nov 12, 2012, 11:02 am
#724
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
But agreed it was decently smooth since ~May or so up until a month ago.
Nov 12, 2012, 11:41 am
#725
Join Date: Sep 2006
Posts: 6,967
What I meant was that a UA 1K for multiple years, I never had issues getting partner miles credited. I can estimate that it was perhaps 1x/year and I do a lot of flying on *A.
But since the 3/3 merger date, things changed dramatically for me.
I can't speak for what it was like for CO customers prior to 3/3, but it certainly seems that UA elites had a sharp decline in this area since the merger.
But since the 3/3 merger date, things changed dramatically for me.
I can't speak for what it was like for CO customers prior to 3/3, but it certainly seems that UA elites had a sharp decline in this area since the merger.
Nov 12, 2012, 12:11 pm
#726
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
What I meant was that a UA 1K for multiple years, I never had issues getting partner miles credited. I can estimate that it was perhaps 1x/year and I do a lot of flying on *A.
But since the 3/3 merger date, things changed dramatically for me.
I can't speak for what it was like for CO customers prior to 3/3, but it certainly seems that UA elites had a sharp decline in this area since the merger.
But since the 3/3 merger date, things changed dramatically for me.
I can't speak for what it was like for CO customers prior to 3/3, but it certainly seems that UA elites had a sharp decline in this area since the merger.
Nov 12, 2012, 2:11 pm
#727
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,215
Help with UA MileagePlus "Dispute"
I flew JFK-NRT and then HND-LAX-JFK, with the transpac legs operated on ANA metal but ticketed on a UA codeshare.
The United-metal LAX-JFK posted very quickly to my account, but the ANA legs (i.e. the big mileage ones I need) never did. I called up United MileagePlus to inquire, and was told they were missing my ticket #, so I provided. 2 weeks later, and still no miles... so I called up again and they informed me the the mileage was in "dispute" between UA and ANA.
I really need the miles to clear for some travel I have coming up, but UA is of no help beyond telling me "it's in dispute". Does anyone have advice for how to move this along? Thanks for listening!
The United-metal LAX-JFK posted very quickly to my account, but the ANA legs (i.e. the big mileage ones I need) never did. I called up United MileagePlus to inquire, and was told they were missing my ticket #, so I provided. 2 weeks later, and still no miles... so I called up again and they informed me the the mileage was in "dispute" between UA and ANA.
I really need the miles to clear for some travel I have coming up, but UA is of no help beyond telling me "it's in dispute". Does anyone have advice for how to move this along? Thanks for listening!
Nov 12, 2012, 2:14 pm
#728
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Everyone's missing *A miles posting to MP the past ~4 weeks - join the club unfortunately
Nov 12, 2012, 2:53 pm
#731
Join Date: Jun 2006
Location: SJC/SFO
Programs: UA lifetime gold; Hilton Gold; Marriott/SPG Plat; Hyatt Discoverist
Posts: 2,954
Nov 12, 2012, 3:04 pm
#732
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Nov 12, 2012, 3:06 pm
#733
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Nov 12, 2012, 3:17 pm
#734
Join Date: May 2009
Location: SFO
Programs: UA Plat *G/DL Plat/Marriott Ti/WoH Glob
Posts: 141
Me too. Flew 2 LH segments last week neither of which have posted. I'll echo that this is highly irregular for LH IME
Nov 12, 2012, 3:21 pm
#735
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
I just received an email from my customer relations contact after filing another DOT claim, assuring me that she sent my request to MP and that miles should be posted within 72 hours, and chiding me to remember that 'partner miles may take up to three weeks to post'. (Not the 14 days usually quoted)
Sent a message to Shannon, but nothing yet.
Should we all start filing with the DOT?
