Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Apr 11, 2014, 7:55 am
#1531
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
I bought the P-class LAX-SAL-LIM-SCL-LIM-SAL-LAX deal a few months back and flew it. I requested credit from the form online and also called because I got an error stating: "Our records indicate that you may have submitted incorrect data. Please resubmit your request." (despite it being correct)
When I called, I was informed that LAX-SAL and SAL-LAX was not eligible because the MP credit page states:
Destinations: From hubs in Bogota, Colombia (BOG), San Salvador, El Salvador (SAL), Lima, Peru (LIM) and San Jose, Costa Rica, (SJO) to destinations throughout Central and South America and Europe.
and doesn't include "from hubs to North America/United States". Is that true? Will I not get credit on the LAX-SAL and SAL-LAX flights?
Thanks!
When I called, I was informed that LAX-SAL and SAL-LAX was not eligible because the MP credit page states:
Destinations: From hubs in Bogota, Colombia (BOG), San Salvador, El Salvador (SAL), Lima, Peru (LIM) and San Jose, Costa Rica, (SJO) to destinations throughout Central and South America and Europe.
and doesn't include "from hubs to North America/United States". Is that true? Will I not get credit on the LAX-SAL and SAL-LAX flights?
Thanks!
Apr 12, 2014, 6:16 am
#1532
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Flew LH and TG and was impressed by how quickly both posted. LH was within 2 days and TG was within 3. 
Apr 13, 2014, 10:18 am
#1533
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Hmm, Thats an interesting reply that you received. P class is an Fare Class that earns 100% per the UA site. I read the same as you quoted, that would be very deceiving if it turned out that way. Keep us posted ( as what you heard from 1 MP Rep may not be the same from another) Have you sent in your BP's and E Ticket, that should start a formal interaction between UA and AV. BTW, I am guessing AV but you did not confirm the airline in your OP..
You were on a similar trip right? Has yours finally posted? What a pain in the butt AV has been.
Last edited by AndrewT84; Apr 13, 2014 at 10:24 am
Apr 14, 2014, 2:18 pm
#1534
Join Date: Dec 2012
Location: Boulder/Denver Colorado
Programs: UA Gold, TK Elite, HH Gold, Hyatt Gold, SW Preferred, Marriott Gold, IHG Plat, Etihad Gold Elite
Posts: 56
I flew LAX-SJO-SCL on March 21st, and then returned same leg on March 28th.
Start- LAX-SJO was "accepted", miles still haven't posted, SJO-LAX also "accepted", miles still haven't posted.
When i called and spoke with an agent she said to file the request online and they would be approved. "P" class is 100% eligible she says.
We say see. Filed flights down last week, and filed flights back up today.
Start- LAX-SJO was "accepted", miles still haven't posted, SJO-LAX also "accepted", miles still haven't posted.
When i called and spoke with an agent she said to file the request online and they would be approved. "P" class is 100% eligible she says.
We say see. Filed flights down last week, and filed flights back up today.
Apr 14, 2014, 3:43 pm
#1535
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
I flew LAX-SJO-SCL on March 21st, and then returned same leg on March 28th.
Start- LAX-SJO was "accepted", miles still haven't posted, SJO-LAX also "accepted", miles still haven't posted.
When i called and spoke with an agent she said to file the request online and they would be approved. "P" class is 100% eligible she says.
We say see. Filed flights down last week, and filed flights back up today.
Start- LAX-SJO was "accepted", miles still haven't posted, SJO-LAX also "accepted", miles still haven't posted.
When i called and spoke with an agent she said to file the request online and they would be approved. "P" class is 100% eligible she says.
We say see. Filed flights down last week, and filed flights back up today.
Apr 14, 2014, 3:47 pm
#1536
Join Date: Jan 2014
Location: Home, where we should all be
Programs: Who knows anymore. It's a f---ing pandemic.
Posts: 273
Just submitted to the online form for LH leg on 016 tkt 3/30. (Arguable whether 15 days are up, I guess).
Apr 14, 2014, 3:54 pm
#1537
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
Anyone out there having any luck with Brussels Air? I'm still waiting for an early March flight to post. I have two more segments with these guys in June.
I filed online for the miles at .bomb two weeks after the flight. No luck yet.
I filed online for the miles at .bomb two weeks after the flight. No luck yet.
Apr 15, 2014, 4:28 pm
#1538
Join Date: Dec 2012
Location: Boulder/Denver Colorado
Programs: UA Gold, TK Elite, HH Gold, Hyatt Gold, SW Preferred, Marriott Gold, IHG Plat, Etihad Gold Elite
Posts: 56
@flyingmachine- When i went through the manual process on .bomb it sends an email confirming your requests.
The accepted legs read "This request has been accepted and will be sent to the partner."
The denied read "Our records indicate that you may have submitted incorrect data. Please resubmit your request." Even though all information was correct. Which then required me to submit a contact form to UA through www.united.com/contactmp
The accepted legs read "This request has been accepted and will be sent to the partner."
The denied read "Our records indicate that you may have submitted incorrect data. Please resubmit your request." Even though all information was correct. Which then required me to submit a contact form to UA through www.united.com/contactmp
Apr 16, 2014, 6:23 am
#1539
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I FINALLY got my LH-operated UA codeshare flights from 3 1/2 weeks ago to post, after calling, submitting, and emailing MP.
Of course, they posted as Ineligible for PQD, even though the other 2 LH flights on the same exact ticket posted properly, so I had to call back for an adjustment on those. I was especially annoyed with this one flight because it put me over the 75k/7500PQD mark for this year, and I want my RPUs!
I will avoid booking a UA codeshare at all costs if I want the miles in a timely manner.
Of course, they posted as Ineligible for PQD, even though the other 2 LH flights on the same exact ticket posted properly, so I had to call back for an adjustment on those. I was especially annoyed with this one flight because it put me over the 75k/7500PQD mark for this year, and I want my RPUs!
I will avoid booking a UA codeshare at all costs if I want the miles in a timely manner.
Apr 25, 2014, 6:09 pm
#1540
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Yeah I'm not sure. I haven't sent in the BP/eTicket yet. Just filled out the form and then called MP Service Center. I'll wait until it's been 15 days since I completed it (when the agent said it should post) before emailing. My MP Service Rep confirmed with a supervisor and they said the same thing. That seems silly, especially for a Star Alliance member flight. '
You were on a similar trip right? Has yours finally posted? What a pain in the butt AV has been.
You were on a similar trip right? Has yours finally posted? What a pain in the butt AV has been.
Resorted emailing 1KVoice today so hopefully there'll be some resolution sooner than later.
Apr 28, 2014, 11:27 am
#1541
Join Date: Jan 2014
Location: Home, where we should all be
Programs: Who knows anymore. It's a f---ing pandemic.
Posts: 273
Just called MP since after 3/30 LH codeshare flight, and 4/14 resubmission, still nothing. Was told that they have fixed the "dropping the zero" problem but now LH can't translate UA flight numbers into LH flight numbers, so can't process requests. MP CR had to manually enter LH number, and now we wait another 15 days and see....
May 3, 2014, 9:59 am
#1542
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Thanks and Safe Travels..
Last edited by Flying Machine; May 4, 2014 at 9:59 pm
May 11, 2014, 8:17 pm
#1543
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Lucky you. I elevated to a Service Director and they re-submitted again and refused to elevate to a "Liason". I spoke to a new agent and she said that they're going to talk to Avianca and it may take up to 3 months IF Avianca deems its eligible. It's already been 2 months. This is getting absolutely ridiculous.
May 12, 2014, 10:44 am
#1544
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Lucky you. I elevated to a Service Director and they re-submitted again and refused to elevate to a "Liason". I spoke to a new agent and she said that they're going to talk to Avianca and it may take up to 3 months IF Avianca deems its eligible. It's already been 2 months. This is getting absolutely ridiculous.
[email protected]
Recap the segments, flight numbers, seat numbers. Eticket # and MP# in the body of your email. You will be assigned a case number. They recognize your MP status with their return email. Keep on it.. Yes time consuming however you will prevail.. I think this method works best for their back office (I had an old time rep state the same to me and it actually worked..)
Safe Travels
May 12, 2014, 11:02 am
#1545
Join Date: Dec 2005
Location: NORWAY
Programs: UA Gold-1MM, SAS Diamond
Posts: 742
For me Lufthansa is terrible. I always end up filling out the request form. After that I receive the points within 4 days.
Though hear this one.... I flew with SWISS from Copenhagen-Zurich-Dubai this weekend. I received the miles on my account after 2 days!
Or how about this one....I flew AUSTRIAN from Dubai to Vienna and got the miles for that in the evening the VERY SAME DAY ^^ Not bad.....not bad at all
----> correction/update about Lufthansa.
Yesterday I flew Frankfurt-Stavanger and the miles just came in now! WOW!!
Though hear this one.... I flew with SWISS from Copenhagen-Zurich-Dubai this weekend. I received the miles on my account after 2 days!
Or how about this one....I flew AUSTRIAN from Dubai to Vienna and got the miles for that in the evening the VERY SAME DAY ^^ Not bad.....not bad at all
----> correction/update about Lufthansa.
Yesterday I flew Frankfurt-Stavanger and the miles just came in now! WOW!!
Last edited by Tor Viking; May 12, 2014 at 12:06 pm Reason: Lufthansa did good afterall