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Traveling with Pets on UA (In-Cabin or Cargo -- not ESA)

Traveling with Pets on UA (In-Cabin or Cargo -- not ESA)

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Old Jun 1, 20, 9:45 am   -   Wikipost
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Travel for animals

PetSafe
Also see Recent experiences with PetSafe?

In-cabin pets
What are in-cabin pets?
In-cabin pets are domesticated cats and dogs that can fit in a travel carrier underneath the seat in front of you.

Pets canít be in-cabin on flights to, from or through Hawaii and these international cities, but they are allowed in-cabin on select United flights. Pit Bull breed dogs arenít allowed in cabin.

You can bring aboard your in-cabin petís kennel in addition to your carry-on bag allowance. Thereís a $125 service charge each way and an additional $125 service charge for each stopover of more than four hours within the U.S. or more than 24 hours outside of the U.S.
Keep in mind: The rules for service animals are different than those for in-cabin pets. Service animals, including emotional support and psychiatric service animals, are allowed to accompany qualified customers with disabilities in the cabin. Youíll find more details on the Service Animals page. We know that pets are important members of your family, but to keep them and other travelers safe, you must follow the rules below:
Requirements for in-cabin pets
  • Puppies and kittens must be at least four months (16 weeks) old.
  • Pets canít travel with unaccompanied minors.
  • If you want to bring aboard an additional pet, youíll need to buy an extra ticket for that pet and pay an additional $125 each way. Your pet must also always remain in the floor space under the seat.
  • If your pet doesnít fit in a kennel, then they'll need to travel with our PetSafeģ program.
  • Pets must travel on the same flights as the traveler responsible for them.
  • If thereís an emergency, oxygen service wonít be available for pets.
Documentation
  • There are various state and country entry rules for animals, and itís up to you to know what they are and to comply with them.
    • If youíre traveling within the continental U.S., we require you to bring a health certificate (talk to your veterinarian) and proof of your petís latest rabies vaccine. You cannot travel within 30 days of your petís rabies vaccination.
    • If youíre traveling to Hawaii or internationally, please see the ďHawaii and international travelĒ section below. And if youíre traveling to the U.S. from another country, please see the ďHealth declarations and vaccination requirements for dogs and cats entering the U.S.Ē section below.
Carriers and kennels
A pet traveling in cabin must be carried in an approved hard-sided or soft-sided kennel. The kennel must fit completely under the seat in front of you and remain there at all times. The maximum dimensions for hard-sided kennels are 17.5 inches long x 12 inches wide x 7.5 inches high (44 cm x 30 cm x 19 cm). The recommended maximum dimensions for soft-sided kennels are 18 inches long x 11 inches wide x 11 inches high (46 cm x 28 cm x 28 cm). Soft-sided pet carriers can exceed these dimensions slightly because they are collapsible and able to fit underneath a seat without blocking the aisle. Only one pet is allowed in a kennel, and the animal must be able to stand up and turn around comfortably.

For questions, please contact the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331).
International & Hawaii
United doesnít allow in-cabin pets on flights to, from or through:
Australia, Cuba, Guam, Federated States of Micronesia, Hawaii, Hong Kong, India. Marshall Islands, New Zealand, Palau, Panama, Philippines, South Africa, Tahiti. Trinidad and Tobago, UK

Before you travel, youíll need to find out if pets are allowed to enter your destination. For more information, or to book international in-cabin travel for a pet, contact the United Customer Contact Center. Rules for international in-cabin pets vary.

Aircraft restrictions
  • You can book your pet for in-cabin travel only if there is space available.
  • If youíre traveling with an in-cabin pet, you cannot be seated in the bulkhead or an emergency exit row.
  • If youíre traveling with an in-cabin pet, you cannot be seated in a United Premium Plus℠ seat because the footrest limits the storage space under the seats.
  • Two pets per flight are allowed in our premium cabins on select aircraft. Pets are not permitted in our premium cabins on Boeing 757, 767, 777 or 787 aircraft because of limited storage space under the seat.
  • Four pets per flight are allowed in United Economyģ on all United flights.
    • A customer traveling with an in-cabin pet in United Economy on Boeing 757-200 aircraft will need to be seated in a window seat because of limited storage space under aisle and middle seats.
  • The number of in-cabin pets allowed varies by United Express partner airline. For more information about the operating carrierís in-cabin pet policy, contact the United Customer Contact Center.

Crossing the line? Rights of UA passenger when animals are on the flight.

Archive thread:Traveling with Pets on UA (In-Cabin or Cargo -- not ESA) {Archive}



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Old Dec 20, 18, 8:50 pm
  #1  
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Join Date: Aug 2009
Location: Houston, TX
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Traveling with Pets on UA (In-Cabin or Cargo -- not ESA)

I had not traveled with a pet in-cabin since UA revamped how this works. I had flown with a pet maybe 2 dozen times before, but now it's different. Could not check in online, then it took 20 minutes for them to check me in at the kiosk. I have no idea what all of the computer keystrokes were for (also a call to the gate was needed), then to top it off the agent had to fill in a neon tag by hand. That probably took just 90 seconds, but it seemed interminable to me. She seemed tho imply she needed vet records (there is a line about vaccinations on the tag) but let me go without, suggested she was doing me a favor. Since I only gave myself 45 minutes ast the airport, that 20 minutes was costly and I missed my flight. Next time with a pet, I'll give myself am extra 30 minutes.
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Old Dec 20, 18, 11:47 pm
  #2  
 
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Originally Posted by cjermain View Post
...then to top it off the agent had to fill in a neon tag by hand. That probably took just 90 seconds, but it seemed interminable to me. She seemed tho imply she needed vet records (there is a line about vaccinations on the tag) but let me go without, suggested she was doing me a favor.
The neon tag was invented after a recent event where an FA told a pax to put their dog carrier in an overhead bin. It is there to alert the crew that a live animal is present.
https://www.nbcnews.com/storyline/ai...-fatal-n856761
SFO 1K is online now  
Old Dec 21, 18, 3:58 am
  #3  
 
Join Date: Apr 2008
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Originally Posted by cjermain View Post
I had not traveled with a pet in-cabin since UA revamped how this works. I had flown with a pet maybe 2 dozen times before, but now it's different. Could not check in online, then it took 20 minutes for them to check me in at the kiosk. I have no idea what all of the computer keystrokes were for (also a call to the gate was needed), then to top it off the agent had to fill in a neon tag by hand. That probably took just 90 seconds, but it seemed interminable to me. She seemed tho imply she needed vet records (there is a line about vaccinations on the tag) but let me go without, suggested she was doing me a favor. Since I only gave myself 45 minutes ast the airport, that 20 minutes was costly and I missed my flight. Next time with a pet, I'll give myself am extra 30 minutes.
At least we can learn from your mistake?!
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Old Dec 21, 18, 2:09 pm
  #4  
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Originally Posted by zitsky View Post
At least we can learn from your mistake?!
That's why I posted!

BTW, I just looked at the neon tag again, and the lines for information about rabies vaccinations are listed on the neon tag as being for international travel. Even so, the GA wanted to fill that out (for my IAH->MCO flight) and seemed to intimate that she shouldn't let me travel without the associated documentation. Makes me suspect part of the reason for the 20 minute checkin was she didn't really know what she was doing. Still, I'll give myself a LOT More time with a pet in the future.
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Old Dec 21, 18, 2:12 pm
  #5  
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Was at Costco on Maui today. Big sign at entrance denying entrance to "Emotional Support Animals" (allows true, trained service animals). Nice. Wish airlines would follow suit.
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Old Jan 10, 19, 4:13 pm
  #6  
 
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Originally Posted by BOISJC744 View Post
I finally got an agent to dig into things, and apparently an in-cabin pet on your PNR inhibits CPU eligibility/processing.
Yes flying today for the first time since the policy change. No CPU icons or processing for this 1K. Online / app check-in not possible as others have reported. Checked in at Premier line, agent was friendly and added the Neon tag.

Incidentally, after the manual check-in:
a) I canít check-in on the app or change seats. So itís not like the manual check-in clears the restriction.
b) I was auto added to the Upgrade List (however itís full &#128553

The flight is now delayed 90 mins which is exactly what I didnít want to happen so just hanging outside with the pup. Canít SDC obviously so pet travelers keep that in mind too.
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Old Jan 14, 19, 4:14 pm
  #7  
 
Join Date: Jul 2015
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Originally Posted by seanp7 View Post


Yes flying today for the first time since the policy change. No CPU icons or processing for this 1K. Online / app check-in not possible as others have reported. Checked in at Premier line, agent was friendly and added the Neon tag.

Incidentally, after the manual check-in:
a) I canít check-in on the app or change seats. So itís not like the manual check-in clears the restriction.
b) I was auto added to the Upgrade List (however itís full &#128553

The flight is now delayed 90 mins which is exactly what I didnít want to happen so just hanging outside with the pup. Canít SDC obviously so pet travelers keep that in mind too.
I have now started flying with AS when I have my dog for this as well as other reasons (UA won't allow a dog in the cabin on flights to Hawaii). They seem a bit less restrictive about small dogs being in cabin. I just booked a SFO-KOA trip and yes the flight isn't as convenient time wise and also originates out of OAK but at least I don't have to put a 9 lbs dog in the baggage hull.
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Old Jan 14, 19, 5:35 pm
  #8  
 
Join Date: Nov 2017
Posts: 24
There is still not consistency on check-in for pets. In Houston, we got the third degree from a scowling bag-check agent who demanded to see paperwork, despite it having been reviewed, approved and so designated in the system by the duly designated authorities online weeks prior. In San Francisco, check-in was a breeze and the attended desk was faster than the bag-drop line for machine check-in.
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Old May 27, 19, 7:06 am
  #9  
 
Join Date: May 2019
Location: ksfo, ksjc
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Flying with two cats BOS-SFO

Iím in need of a little advice. My daughter is moving from Boston to San Francisco this summer and needs to fly with her two cats. I have already booked three seats: for her, me, xtra seat and the two cats on a non-stop flight on a 757-200. I did this by phone and the helpful agent got us window, middle and aisle in E+. All three seats and the cats are ticketed.

I just found that United said pets need to be booked on window seats on the 757-200 because of underseat space. Does anyone know if the two cat carriers can fit under the three seats together, or do I now need to drag her father along to get a window seat on the same flight?

I already looked to see if a 737 flies that route non-stop but apparently not anymore, or at least not on the date we need.

Itís a long flight and Iím trying to minimize stress on the cats as well as minimize annoying other passengers, so Iím really hoping we can fit both cats under the row of three.

Iím afraid if I call and ask, all the agent will do is look it up and say ďnope Ė Iíll scatter your seats all over the planeÖ..Ē

Thanks in advance for your comments.
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Old May 27, 19, 8:37 am
  #10  
 
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Originally Posted by mycophagist View Post
I’m in need of a little advice. My daughter is moving from Boston to San Francisco this summer and needs to fly with her two cats. I have already booked three seats: for her, me, xtra seat and the two cats on a non-stop flight on a 757-200. I did this by phone and the helpful agent got us window, middle and aisle in E+. All three seats and the cats are ticketed.

I just found that United said pets need to be booked on window seats on the 757-200 because of underseat space. Does anyone know if the two cat carriers can fit under the three seats together, or do I now need to drag her father along to get a window seat on the same flight?

I already looked to see if a 737 flies that route non-stop but apparently not anymore, or at least not on the date we need.

It’s a long flight and I’m trying to minimize stress on the cats as well as minimize annoying other passengers, so I’m really hoping we can fit both cats under the row of three.

I’m afraid if I call and ask, all the agent will do is look it up and say “nope – I’ll scatter your seats all over the plane…..”

Thanks in advance for your comments.
Welcome to flyertalk!

You won't find any 737 on BOS-SFO because UA treats the route as a special class of service, as compared to other domestic flights. Under normal circumstances, they'll only fly an aircraft with lie-flat seats in front.

Unfortunately I don't have clear memories of the 752 underseat, but I do think the middle seat has approximately the same underseat storage as the window. Do you know the dimensions of the cat carriers? Then perhaps someone here can definitively confirm or refute that.

If it turns out you can't get the carriers both into the same row, I'd think you can have a relatively calm experience with you/daughter/extraseat booked row X middle/window and row X+1 window.
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Old May 27, 19, 11:25 am
  #11  
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I don't understand the need for three seats. It sounds unnecessarily expensive. Surely one pet container can go under daugher's seat and one extra seat for the second pet container will give lots of space.

Check UA rules regarding whether two cats can share one pet container.
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Old May 27, 19, 11:33 am
  #12  
 
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Originally Posted by mycophagist View Post
Iím in need of a little advice. My daughter is moving from Boston to San Francisco this summer and needs to fly with her two cats. I have already booked three seats: for her, me, xtra seat and the two cats on a non-stop flight on a 757-200. I did this by phone and the helpful agent got us window, middle and aisle in E+. All three seats and the cats are ticketed.

I just found that United said pets need to be booked on window seats on the 757-200 because of underseat space. Does anyone know if the two cat carriers can fit under the three seats together, or do I now need to drag her father along to get a window seat on the same flight?

I already looked to see if a 737 flies that route non-stop but apparently not anymore, or at least not on the date we need.

Itís a long flight and Iím trying to minimize stress on the cats as well as minimize annoying other passengers, so Iím really hoping we can fit both cats under the row of three.

Iím afraid if I call and ask, all the agent will do is look it up and say ďnope Ė Iíll scatter your seats all over the planeÖ..Ē

Thanks in advance for your comments.
I have flown on the 752 with my 12 lb dog in a soft pet carrier and he fits fine underneath the window or middle. The aisle seat is narrower and a carrier would probably not fit there.

Good Luck and Welcome to Flyertalk!
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Old May 27, 19, 12:37 pm
  #13  
 
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IIRC the middle seat may have a narrower underseat area due to IFE equipment.
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Old May 27, 19, 3:24 pm
  #14  
 
Join Date: May 2019
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Originally Posted by MSPeconomist View Post
I don't understand the need for three seats. It sounds unnecessarily expensive. Surely one pet container can go under daugher's seat and one extra seat for the second pet container will give lots of space.

Check UA rules regarding whether two cats can share one pet container.
One seat for my daughter, one seat for me and the empty middle so we don't have to deal with someone not happy about sharing a row with two cats since there's no guarantee that these cats are going to be happy cooped up in carriers for 8+ hours. Although they will be "medicated" it may not last the whole trip. And no, two cats would not fit in a carrier that fits under the seat.

Originally Posted by zombietooth View Post
I have flown on the 752 with my 12 lb dog in a soft pet carrier and he fits fine underneath the window or middle. The aisle seat is narrower and a carrier would probably not fit there.

Good Luck and Welcome to Flyertalk!
I'm hoping that, yes, there will be space.
Originally Posted by fumje View Post
Welcome to flyertalk!

You won't find any 737 on BOS-SFO because UA treats the route as a special class of service, as compared to other domestic flights. Under normal circumstances, they'll only fly an aircraft with lie-flat seats in front.

Unfortunately I don't have clear memories of the 752 underseat, but I do think the middle seat has approximately the same underseat storage as the window. Do you know the dimensions of the cat carriers? Then perhaps someone here can definitively confirm or refute that.

If it turns out you can't get the carriers both into the same row, I'd think you can have a relatively calm experience with you/daughter/extraseat booked row X middle/window and row X+1 window.
I've flown that route a bit in the last few years, but usually in the front so don't remember the underseat space in E or E+. I just hope that we don't find out when boarding, or actually on the plane, that we'll need to move around.
Originally Posted by onthesam View Post
IIRC the middle seat may have a narrower underseat area due to IFE equipment.
Even if it's slightly smaller maybe we can encroach on space from the window or aisle to make it work.
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Old May 27, 19, 5:31 pm
  #15  
 
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Originally Posted by mycophagist View Post
Even if it's slightly smaller maybe we can encroach on space from the window or aisle to make it work.
Don't remember this specific ac but usually there is some vertical support for the chair

Also I didn't realize that you can book an extra seat just to have an empty between you.
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