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Traveling with Pets on UA (In-Cabin or Cargo -- not ESA)

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Old May 19, 2017, 1:05 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
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Travel for animals
Yep, No in cabin pets to Hawaii
Pets can’t be in-cabin on flights to, from or through Hawaii ....
Appears UA has decided not to deal with the Hawaii pet arrival process.
Additionally no in cabin pets in most lay-flat cabins. (accepted on 752s)

PetSafe
Also see United Suspends Cargo Program for Pets (PetSafe)


In-cabin pets
What are in-cabin pets?
In-cabin pets are domesticated cats and dogs that can fit in a travel carrier underneath the seat in front of you.

Pets can’t be in-cabin on flights to, from or through Hawaii and these international cities, but they are allowed in-cabin on select United flights. Pit Bull breed dogs aren’t allowed in cabin.

You can bring aboard your in-cabin pet’s kennel in addition to your carry-on bag allowance. There’s a $125 service charge each way and an additional $125 service charge for each stopover of more than four hours within the U.S. or more than 24 hours outside of the U.S.
Keep in mind: The rules for service animals are different than those for in-cabin pets. Service animals, including emotional support and psychiatric service animals, are allowed to accompany qualified customers with disabilities in the cabin. You’ll find more details on the Service Animals page. We know that pets are important members of your family, but to keep them and other travelers safe, you must follow the rules below:
Requirements for in-cabin pets
  • Puppies and kittens must be at least four months (16 weeks) old.
  • Pets can’t travel with unaccompanied minors.
  • If you want to bring aboard an additional pet, you’ll need to buy an extra ticket for that pet and pay an additional $125 each way. Your pet must also always remain in the floor space under the seat.
  • If your pet doesn’t fit in a kennel, then they'll need to travel with our PetSafe® program.
  • Pets must travel on the same flights as the traveler responsible for them.
  • If there’s an emergency, oxygen service won’t be available for pets.
Documentation
  • There are various state and country entry rules for animals, and it’s up to you to know what they are and to comply with them.
    • If you’re traveling within the continental U.S., we require you to bring a health certificate (talk to your veterinarian) and proof of your pet’s latest rabies vaccine. You cannot travel within 30 days of your pet’s rabies vaccination.
    • If you’re traveling to Hawaii or internationally, please see the “Hawaii and international travel” section below. And if you’re traveling to the U.S. from another country, please see the “Health declarations and vaccination requirements for dogs and cats entering the U.S.” section below.
Carriers and kennels
A pet traveling in cabin must be carried in an approved hard-sided or soft-sided kennel. The kennel must fit completely under the seat in front of you and remain there at all times. The maximum dimensions for hard-sided kennels are 17.5 inches long x 12 inches wide x 7.5 inches high (44 cm x 30 cm x 19 cm). The recommended maximum dimensions for soft-sided kennels are 18 inches long x 11 inches wide x 11 inches high (46 cm x 28 cm x 28 cm). Soft-sided pet carriers can exceed these dimensions slightly because they are collapsible and able to fit underneath a seat without blocking the aisle. Only one pet is allowed in a kennel, and the animal must be able to stand up and turn around comfortably.

For questions, please contact the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331).
International & Hawaii
United doesn’t allow in-cabin pets on flights to, from or through:
Australia, Cuba, Guam, Federated States of Micronesia, Hawaii, Hong Kong, India. Marshall Islands, New Zealand, Palau, Panama, Philippines, South Africa, Tahiti. Trinidad and Tobago, UK

Before you travel, you’ll need to find out if pets are allowed to enter your destination. For more information, or to book international in-cabin travel for a pet, contact the United Customer Contact Center. Rules for international in-cabin pets vary.

Aircraft restrictions
  • You can book your pet for in-cabin travel only if there is space available.
  • If you’re traveling with an in-cabin pet, you cannot be seated in the bulkhead or an emergency exit row.
  • If you’re traveling with an in-cabin pet, you cannot be seated in a United Premium Plus℠ seat because the footrest limits the storage space under the seats.
  • Two pets per flight are allowed in our premium cabins on select aircraft. Pets are not permitted in our premium cabins on Boeing 757, 767, 777 or 787 aircraft because of limited storage space under the seat.
  • Four pets per flight are allowed in United Economy® on all United flights.
    • A customer traveling with an in-cabin pet in United Economy on Boeing 757-200 aircraft will need to be seated in a window seat because of limited storage space under aisle and middle seats.
  • The number of in-cabin pets allowed varies by United Express partner airline. For more information about the operating carrier’s in-cabin pet policy, contact the United Customer Contact Center.

Crossing the line? Rights of UA passenger when animals are on the flight.

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Old Apr 16, 2024, 2:53 pm
  #211  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
Originally Posted by YayArea
These cats hate riding in cars and have never flown, needless to say it's a very stressful situation for all of us.
Just a tip: get some good pads to line the carrier with. Something
like these like these
(although I never used those specific ones).
chavala and YayArea like this.
narvik is offline  
Old Apr 16, 2024, 3:07 pm
  #212  
 
Join Date: Apr 2008
Location: RDU
Posts: 5,239
Originally Posted by narvik
Just a tip: get some good pads to line the carrier with. Something like these (although I never used those specific ones).
Yes pee pads are a good idea. Our senior cat had an accident. I think she got scared when the plane hit the runway,
zitsky is offline  
Old Apr 16, 2024, 3:16 pm
  #213  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
https://www.united.com/en/us/fly/tra...with-pets.html
Traveling with pets in-cabin is only allowed for cats and dogs when there’s space available. Each customer can travel with up to two pets. If you’re traveling with two pets, you must purchase two seats on your flight. Your second seat needs to be next to your assigned seat so you can care for both pets. Here’s what you need to know, regardless of which type of furry friend you have.
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WineCountryUA is offline  
Old Apr 16, 2024, 5:32 pm
  #214  
 
Join Date: Nov 2012
Posts: 208
Originally Posted by YayArea
Does anyone have experience with the Away Pet Carrier? Although it seems to meet the soft sided dimension requirements, some reviews say it is slightly too tall to fit under some airline seats. I'm hopeful it'll fit under the F seat in the A319.
We have a couple of these and they are really nice for pet travel. They do sometimes need a little squeeze to get fully under the seat.
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runner450 is offline  


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