Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jan 8, 2019, 2:01 pm
#676
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,417
Is it me or a known problem that when PNRs get split for upgrades one doesn't get the credit without manual intervention?
Jan 8, 2019, 2:24 pm
#677
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,876
IME, I heard about the issue on here, though I swear even my split itineraries were crediting properly for about a year after. Low and behold, I started getting credit only for a single ticket at some point. Which reminds me that I need to write in about my last credit, which was for 1 instead of 3 (yeah, that split thing).
Jan 11, 2019, 11:40 am
#678
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Just got off the phone with united.com support, you can no longer renew your united.com Club membership. Once your membership expires, you cannot earn a $5 credit per ticket purchased on united.com.
Jan 11, 2019, 12:30 pm
#679
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,593
Jan 11, 2019, 12:48 pm
#680
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jan 11, 2019, 12:58 pm
#681
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,363
This thread caused me to log in to find my expiry date. I can't find it. I do have it set up for autorenew ... I guess that's not going to happen n
w...
w...
Jan 11, 2019, 1:04 pm
#682
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
Travel bank must have been too taxing for UA's IT systems/infrastructure.
Last edited by WineCountryUA; Jan 11, 2019 at 10:46 pm
Jan 11, 2019, 1:09 pm
#683
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,593
I asked UA on Twitter and they stated they don’t have any information about it being discontinued. I, too, don’t see the renewal option, though it appears mine won’t expire until Oct, 2020.
Jan 11, 2019, 2:43 pm
#684
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Travel Products
There is no account activity for the selected month
Debits
Gift Registry Contribution from
Perhaps you meant your available balance, not your membership.
Jan 11, 2019, 2:53 pm
#685
Join Date: Jun 2008
Location: Houston
Programs: UA Silver, IHG Plat AMB, Hertz Pres. Circle, Avis Presidents Club; Caesars Diamond Plus
Posts: 641
I clicked on "View Account" from homepage (full site) and it was there at the top, along with mileage balance, etc.
Jan 11, 2019, 4:54 pm
#686
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
What I am referring to is paying $25 annual fee, which is no longer available. After your current membership expires, you will no longer earn $5 credit for each ticket purchased on united.com.
Jan 11, 2019, 5:18 pm
#687
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
i have the TravelBank Chase card so I no longer pay the annual $25, so I’m hoping I can keep earning.
Jan 11, 2019, 5:40 pm
#688
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jan 11, 2019, 7:46 pm
#689
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,363
Thanks to 
ne of the posts above I found the link I was looking for and I see the option to pay $25. It has my join and expiry dates -- and offers to take $25, which will presumably extend my membership (which expires in August 2018) for another year.
ETA: I pressed the button and paid $25 ... and I find that my join date and my expiry date are no longer displayed! And contrary to what is stated by others above, I can't see anywhere now where the Club expiry date is show. I can see my balance in all sorts of places, but not my expiry date.
ne of the posts above I found the link I was looking for and I see the option to pay $25. It has my join and expiry dates -- and offers to take $25, which will presumably extend my membership (which expires in August 2018) for another year.ETA: I pressed the button and paid $25 ... and I find that my join date and my expiry date are no longer displayed! And contrary to what is stated by others above, I can't see anywhere now where the Club expiry date is show. I can see my balance in all sorts of places, but not my expiry date.
Last edited by Xyzzy; Jan 11, 2019 at 7:53 pm
Jan 11, 2019, 8:17 pm
#690
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,954
Thanks to ne of the posts above I found the link I was looking for and I see the option to pay $25. It has my join and expiry dates -- and offers to take $25, which will presumably extend my membership (which expires in August 2018) for another year.
ETA: I pressed the button and paid $25 ... and I find that my join date and my expiry date are no longer displayed! And contrary to what is stated by others above, I can't see anywhere now where the Club expiry date is show. I can see my balance in all sorts of places, but not my expiry date.
ne of the posts above I found the link I was looking for and I see the option to pay $25. It has my join and expiry dates -- and offers to take $25, which will presumably extend my membership (which expires in August 2018) for another year.ETA: I pressed the button and paid $25 ... and I find that my join date and my expiry date are no longer displayed! And contrary to what is stated by others above, I can't see anywhere now where the Club expiry date is show. I can see my balance in all sorts of places, but not my expiry date.
