Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Sep 17, 2018, 12:42 pm
#661
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Given the amount of money in and out of my account and the detail displayed iit's not possible for me to tell right now. I've not kept track of the individual expiry dates. However, when today's flights post I should have some more $5 credits and we'll see h
w the amounts for the two dates change.
w the amounts for the two dates change.
Sep 18, 2018, 7:45 am
#662
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,404
My $5 credits were applied to the 3/31/2020 balance, leaving the "expiring 4/30/2022" balance the same as it was before. My accunt history goes back quite far and it appears that when I spend from the balance it comes out of the earliest expiring balance first.
unt history goes back quite far and it appears that when I spend from the balance it comes out of the earliest expiring balance first.
Sep 18, 2018, 8:22 am
#663
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
It all makes sense now. $5 credit/ticket expires 1.5 to 2 years and extends all unused credit at the same time.
Sep 22, 2018, 12:12 pm
#664
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,404
Sep 22, 2018, 12:57 pm
#665
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Balance Overview
Total available balance: $xxx.00
Cash expiring 3/31/2020: $xx.00 (from $5 credit/ticket)
Cash expiring 4/30/2022: $xxx.00 (some of the funds came from Amex Platinum cards when one could still deposit money)
To
Cash expiring 9/30/2023: $xxx (some of the funds came from Amex Platinum cards when one could still deposit money)
Due to your recent activity, it extended your credit (from non $5 credit/ticket) for five years. That is quite generous from UA.
Sep 23, 2018, 11:14 am
#666
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,404
Looks correct except that I'm n
t completely sure exactly from which activity the 3/31/2020 balance came from. I've had a lot of activity over 10+ years in that account. Based on the amounts I suspect you are correct.
t completely sure exactly from which activity the 3/31/2020 balance came from. I've had a lot of activity over 10+ years in that account. Based on the amounts I suspect you are correct.
Sep 23, 2018, 11:28 am
#667
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Once you receive your next $5 credit/ticket, you shall find out easily.
Sep 23, 2018, 7:23 pm
#668
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I know the discussion has mostly been about expiry lately, but I was shocked the other day to see my $5 credit hit my TB account the day after my flight. Even sooner then the mileage. I’ve never really checked until a few days after, but color me impressed.
And in case this talk not involving expiry is off-topic, I’ll bring it back to say the expiry is 3/31/2019 - so that’s 18 months.
And in case this talk not involving expiry is off-topic, I’ll bring it back to say the expiry is 3/31/2019 - so that’s 18 months.
Sep 25, 2018, 9:35 am
#669
Join Date: Dec 2012
Location: Brooklyn, NY
Programs: UA Premier Gold, Delta Gold Medallion, SPG Gold, Marriott Gold, Hilton Honors Gold
Posts: 46
FYI - The TravelBank web page no longer lists early 2018 for its return from maintenance. Now it just says:
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
Technically more correct than before, but very disappointing.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
Technically more correct than before, but very disappointing.
Sep 25, 2018, 10:38 am
#670
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
I track all my stats way too closely and I can tell you that the Travel Bank $5 credit will often show up before I even land on my ORD <> west coast flights.
Sep 26, 2018, 8:02 pm
#671
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
FYI - The TravelBank web page no longer lists early 2018 for its return from maintenance. Now it just says:
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
Technically more correct than before, but very disappointing.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
Technically more correct than before, but very disappointing.
Oct 10, 2018, 10:44 am
#672
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Thank you for contacting United.com Web Support.
The terms for the travel bank have not changed. They expire 18 months after the last activity. I apologize that your travel bank is showing two expiration dates. I have submitted an escalated error report to our programming team.
Regretfully there is no date to when the gift registry will be reinstated.
United.com Web Support
The terms for the travel bank have not changed. They expire 18 months after the last activity. I apologize that your travel bank is showing two expiration dates. I have submitted an escalated error report to our programming team.
Regretfully there is no date to when the gift registry will be reinstated.
United.com Web Support
Nov 11, 2018, 7:26 am
#673
Join Date: May 2010
Location: DFW
Programs: American - Platinum Pro, Marriott - Platinum
Posts: 479
Can Travel Bank funds be used for paying taxes for award travel?
Title says it all - Can Travel Bank funds be used for paying taxes for award travel?
Thanks in advance!
Thanks in advance!
Nov 13, 2018, 10:27 pm
#674
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Jan 8, 2019, 2:01 pm
#675
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Mine is now showing a single expiry date, which is 18 months later (plus to end of month) from earliest/oldest travel bank credit that's unused.