Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Sep 8, 2018, 2:33 pm
#646
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
I need this to come back before the end of December so that I can use up my Amex Plat airline benefit.
Sep 8, 2018, 7:46 pm
#647
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Since I can't find it anywhere in the TravelBank T&C I thought I'd ask here:
Am I correct that if you use TravelBank funds to purchase a ticket (either in whole or in part) then you don't earn the $5 TravelBank credit for that ticket?
If I'm correct about that, what if you make a reservation for 2 tickets, paying one with TravelBank funds and one with cash. Should you earn $5 for the one you paid cash for or is the entire reservation ineligible?
Am I correct that if you use TravelBank funds to purchase a ticket (either in whole or in part) then you don't earn the $5 TravelBank credit for that ticket?
If I'm correct about that, what if you make a reservation for 2 tickets, paying one with TravelBank funds and one with cash. Should you earn $5 for the one you paid cash for or is the entire reservation ineligible?
Sep 8, 2018, 9:08 pm
#648
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,418
get refunded by AX.
Sep 13, 2018, 12:35 pm
#649
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Just to be clear, are the funds in travel bank like miles in that they will not expire as long as there is some activity...?
Sep 13, 2018, 12:47 pm
#650
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Sep 13, 2018, 12:51 pm
#651
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,402
No. The new TravelBank expiration policy is that it expires when it expires, and different deposits may expire at different times. When they first announced this policy, people looked into their accounts and some saw several different line items for when their cash would expire. Personally, 100% of my TravelBank has had an expiration date of 3/31/2020 ever since they started the expiration policy earlier this year, despite the fact that I've added more to it in the meantime (my most recent credit is from a week ago).
Sep 13, 2018, 1:23 pm
#652
Join Date: Jul 2016
Posts: 292
I have found the Travelbank dollars worthless. As soon as any non-United flight is on a booking, it becomes impossible to redeem.
We fly only international, out of SFO's United's main hub. Our final destination nearly always includes SGN, which has no nonstop flight from any US airlines.
But United does have some nonstop flights to other destinations in Asia.
For example, for our next vacation, we are planning this itinerary :
https://www.google.com/flights#flt=S...;sd:1;t:f;tt:m
This includes two United branded flights - SFO-SIN and NRT-SFO . But there is also a non-United flight, SGN-NRT .
If I remove the SGN-NRT leg, I can use the Travelbank, but the price of the ticket doubles ! And my Travelbank balance is less than the difference.
Also, with only 1h45min connection time at NRT, I would not want to have these flights on separate tickets anyway.
I wish I had never gotten the Amex plat and added to my Travelbank.
We fly only international, out of SFO's United's main hub. Our final destination nearly always includes SGN, which has no nonstop flight from any US airlines.
But United does have some nonstop flights to other destinations in Asia.
For example, for our next vacation, we are planning this itinerary :
https://www.google.com/flights#flt=S...;sd:1;t:f;tt:m
This includes two United branded flights - SFO-SIN and NRT-SFO . But there is also a non-United flight, SGN-NRT .
If I remove the SGN-NRT leg, I can use the Travelbank, but the price of the ticket doubles ! And my Travelbank balance is less than the difference.
Also, with only 1h45min connection time at NRT, I would not want to have these flights on separate tickets anyway.
I wish I had never gotten the Amex plat and added to my Travelbank.
Sep 13, 2018, 2:40 pm
#653
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
No. The new TravelBank expiration policy is that it expires when it expires, and different deposits may expire at different times. When they first announced this policy, people looked into their accounts and some saw several different line items for when their cash would expire. Personally, 100% of my TravelBank has had an expiration date of 3/31/2020 ever since they started the expiration policy earlier this year, despite the fact that I've added more to it in the meantime (my most recent credit is from a week ago).
Sep 13, 2018, 8:57 pm
#654
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
The old old policy was that if you didn’t use it for 2 years (I think - or whatever the set time period was), the amount would be put into an ETC, which would then expedite a year after issue.
Sep 13, 2018, 11:30 pm
#655
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
there is a note somewhere stating that individual credits may expire at different times...I think you have to scroll over a little info. icon. If you go into details it shows you when the individual credits expire.
The old old policy was that if you didn’t use it for 2 years (I think - or whatever the set time period was), the amount would be put into an ETC, which would then expedite a year after issue.
Balance Overview
Total available balance:
modal window popupTotal available balance
Please note, your available balance may not include the most recent deposit.$XXX.00
Cash expiring 2/29/2020: $XXX.00
There is no indication certain portion/s will expire at different date/s.
Sep 14, 2018, 8:06 am
#656
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,418
This is what I see in my account.Balance Overview
Total available balance:modal window popupTotal available balance
Please note, your available balance may not include the most recent deposit.
$XXX.00
Cash expiring 2/29/2020: $XXX.00
There is no indication certain portion/s will expire at different date/s.
Total available balance:
modal window popupTotal available balancePlease note, your available balance may not include the most recent deposit.
$XXX.00
Cash expiring 2/29/2020: $XXX.00
There is no indication certain portion/s will expire at different date/s.
ws this:Balance Overview
Total available balance: $xxx.00
Total available balance: $xxx.00
Cash expiring 3/31/2020: $xx.00
Cash expiring 4/30/2022: $xxx.00
Cash expiring 4/30/2022: $xxx.00
Sep 14, 2018, 8:32 am
#657
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Sep 17, 2018, 11:09 am
#658
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,418
... some of the funds came from Amex Platinum cards when one could still deposit money.
Sep 17, 2018, 12:29 pm
#659
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Sep 17, 2018, 12:39 pm
#660
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,418
w the amounts for the two dates change.