Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Mar 20, 2019, 2:39 pm
#736
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
i've got $200 from the gift registry expiring in 40 days. never fly UA. does anyone have experience using funds for a refundable ticket past the expiry date and having them deposited back with a new date? based on language of "account activity" in the terms it shouldn't be deposited, but is worth the question in case it actually works. thanks.
If a refundable ticket was purchased, you would have one additional year to make use of the funds (but it could only be used to purchase a UA ticket). So you can extend that life but can not get the cash.
Mar 25, 2019, 11:42 am
#737
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
If you are asking if a purchasing a refundable ticket allows you then to ask for a cash refund - no. The refund is back to the "original source of funding"
If a refundable ticket was purchased, you would have one additional year to make use of the funds (but it could only be used to purchase a UA ticket). So you can extend that life but can not get the cash.
If a refundable ticket was purchased, you would have one additional year to make use of the funds (but it could only be used to purchase a UA ticket). So you can extend that life but can not get the cash.
Apr 8, 2019, 8:26 am
#738
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
My current united.com Club membership expires in May 2019 and in the past few years, I have received emails asking me to renew my membership which I could do online instantly. However, now when i visit the club page, I do not even see an option to pay. I originally thought that it was because of my non-US address (I have a valid US and non-US address). But even after changing to my US address, I do not see that option. Have they discontinued the united.com Club? Anyone else seeing the issue?
Apr 8, 2019, 9:04 am
#739
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
My current united.com Club membership expires in May 2019 and in the past few years, I have received emails asking me to renew my membership which I could do online instantly. However, now when i visit the club page, I do not even see an option to pay. I originally thought that it was because of my non-US address (I have a valid US and non-US address). But even after changing to my US address, I do not see that option. Have they discontinued the united.com Club? Anyone else seeing the issue?
If you do not have a flight coming up soon, then only renew right before you purchase your next ticket. This way, you can prolong your validity date.
Apr 8, 2019, 9:41 am
#740
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
That was exactly the same issue I experienced. You need to use this website: https://www.united.com/web/en-US/app...ub/SignUp.aspx
If you do not have a flight coming up soon, then only renew right before you purchase your next ticket. This way, you can prolong your validity date.
If you do not have a flight coming up soon, then only renew right before you purchase your next ticket. This way, you can prolong your validity date.
Apr 8, 2019, 10:47 am
#741
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Apr 8, 2019, 11:09 am
#742
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Apr 8, 2019, 2:49 pm
#743
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Apr 23, 2019, 3:25 pm
#744
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,406
It looks like the united.com club is g
ne effective today. I got this in email this morning:
ne effective today. I got this in email this morning:MileagePlus # XXXXXXXX
We appreciate you being a member of the united.com Club. However, we’ve decided to discontinue the program as of April 23, 2019. We noticed you paid for additional years of the united.com Club beyond your current membership period, so we’ll refund your credit card with what you paid for those extra years. You’ll continue to receive credits in your TravelBank after you’ve completed travel for any tickets you purchased during your membership period. We hope you enjoyed being a part of the united.com Club and look forward to seeing you on board soon.
We appreciate you being a member of the united.com Club. However, we’ve decided to discontinue the program as of April 23, 2019. We noticed you paid for additional years of the united.com Club beyond your current membership period, so we’ll refund your credit card with what you paid for those extra years. You’ll continue to receive credits in your TravelBank after you’ve completed travel for any tickets you purchased during your membership period. We hope you enjoyed being a part of the united.com Club and look forward to seeing you on board soon.
Apr 23, 2019, 3:56 pm
#745
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
It looks like the united.com club is gne effective today. I got this in email this morning:
ne effective today. I got this in email this morning:MileagePlus # XXXXXXXX
We appreciate you being a member of the united.com Club. However, we’ve decided to discontinue the program as of April 23, 2019. We noticed you paid for additional years of the united.com Club beyond your current membership period, so we’ll refund your credit card with what you paid for those extra years. You’ll continue to receive credits in your TravelBank after you’ve completed travel for any tickets you purchased during your membership period. We hope you enjoyed being a part of the united.com Club and look forward to seeing you on board soon.
We appreciate you being a member of the united.com Club. However, we’ve decided to discontinue the program as of April 23, 2019. We noticed you paid for additional years of the united.com Club beyond your current membership period, so we’ll refund your credit card with what you paid for those extra years. You’ll continue to receive credits in your TravelBank after you’ve completed travel for any tickets you purchased during your membership period. We hope you enjoyed being a part of the united.com Club and look forward to seeing you on board soon.
Apr 23, 2019, 4:19 pm
#746
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
From the link on the UA website.
https://www.united.com/ual/en/us/fly...b/default.html
My membership expires in October 2019, so I should still get credits until then.
https://www.united.com/ual/en/us/fly...b/default.html
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Apr 23, 2019, 4:35 pm
#747
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes an different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Mine is early 2020
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes an different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Mine is early 2020
Apr 23, 2019, 11:06 pm
#748
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
I wonder what this means for the Chase TravelBank Credit Card. Will the TravelBank remain, but you just won't earn $5 a ticket any more?
Apr 23, 2019, 11:49 pm
#749
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
It's possible that they'll re-open the gift registry too.
I think a big part of the sticking point has been that somebody decided that tickets paid with United.com Club funds were actual discount fares and thus shouldn't have been subject to tax (a change I like!). However, that left them in a difficult position of having to manage two separate types of TravelBank cash -- United.com Club cash and other sources. If there's no more United.com Club...
Apr 24, 2019, 7:10 am
#750
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
I can't imagine there were many profitable United.com club customers, either. I sure am not
