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"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019

"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019

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Old May 31, 19, 10:44 pm   -   Wikipost
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Last edit by: WineCountryUA
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{UA} we’ve decided to discontinue the program as of April 23, 2019.

united.com Club

As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.

Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.

For more questions about the program, call us at 1-800-UNITED-1.

Check your TravelBank balance

See full united.com Club terms and conditions
For those wondering when their united,com membership expires

Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle

The visible Expiration is the Balance expiration date

Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"

Recent activity, including subscription renewals, can be found in the same location by "View details"

United.com club

T&Cs

TravelBank Terms and Conditions

Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.

Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
Originally Posted by 1KChinito View Post
In your email, include:
  • MP account number and name
  • Traveler(s) name, number of traveler if applicable
  • Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
  • Reservation confirmation number (PNR locator)
  • Flight number, origin/destination, and travel date
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.

The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
Around Sept 2018, wording changed to
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
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Old Jul 17, 17, 8:12 am
  #496  
 
Join Date: Jul 2014
Posts: 24
Hello All,

I am new to united, but I have a couple hundred in my TravelBank since I needed to use up perks from different cards to get reimbursed for travel, so I sent myself a couple hundred from different cards. Now I have the money sitting on the account and not sure what to do with it. I do not travel much, but when I do, it was usually via JetBlue and nowhere crazy. Just wondering if I can use the money on the TravelBank for giftcards, or perhaps even hotel stays instead of flights?
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Old Jul 17, 17, 8:41 am
  #497  
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Join Date: Oct 2006
Location: CVG/YYZ
Programs: UA Gold, AC, AA, DL, Marriott Gold, SPG Gold
Posts: 11,398
Originally Posted by elitefusion View Post
Hello All,

I am new to united, but I have a couple hundred in my TravelBank since I needed to use up perks from different cards to get reimbursed for travel, so I sent myself a couple hundred from different cards. Now I have the money sitting on the account and not sure what to do with it. I do not travel much, but when I do, it was usually via JetBlue and nowhere crazy. Just wondering if I can use the money on the TravelBank for giftcards, or perhaps even hotel stays instead of flights?
hindsight is 20/20, I guess, but definitely unwise to put money in the travel bank without knowing the details, especially if you don't travel much, and especially if when you do, it's with another carrier.

Travelbank funds can only only be used to book tickets through United.com. And while I've never seen terms that specifically call this out, the web site will only let you use it on flights operated by UA/UAX - I.e no codeshares or flights operated by partners (though I was able to do this with once with an agent, but took a lot of time/persistence - multiple phone calls and about a week from start to finish, so i don't recommend trying this).

The good news is that you should have time to figure out how to use it - Better to read the terms to confirm, but travelbank finds, IIRC, stay in that account. If there are two years of inactivity (it might be 1, but pretty sure it's two) then they take the amount and send it to you as an ETC - basically a voucher that you will have 1 year to use - valid again on new tickets only operated by UA/IAX.
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Old Jul 17, 17, 8:59 am
  #498  
 
Join Date: Jul 2014
Posts: 24
Originally Posted by emcampbe View Post
hindsight is 20/20, I guess, but definitely unwise to put money in the travel bank without knowing the details, especially if you don't travel much, and especially if when you do, it's with another carrier.

Travelbank funds can only only be used to book tickets through United.com. And while I've never seen terms that specifically call this out, the web site will only let you use it on flights operated by UA/UAX - I.e no codeshares or flights operated by partners (though I was able to do this with once with an agent, but took a lot of time/persistence - multiple phone calls and about a week from start to finish, so i don't recommend trying this).

The good news is that you should have time to figure out how to use it - Better to read the terms to confirm, but travelbank finds, IIRC, stay in that account. If there are two years of inactivity (it might be 1, but pretty sure it's two) then they take the amount and send it to you as an ETC - basically a voucher that you will have 1 year to use - valid again on new tickets only operated by UA/IAX.
Got it!
Thanks
I agree with what you said, but it was either that or loosing out on the money completely before closing the cards lol so I figured this was one way of not loosing it.
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Old Sep 1, 17, 11:03 pm
  #499  
 
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 705
Maybe this question has already been asked before, but I couldn't find an answer on the United website.

Do you earn the $5 credit when booking an award ticket? My guess would be not, but there doesn't seem to be anything definitive on the united site.
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Old Sep 1, 17, 11:39 pm
  #500  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 4,925
Originally Posted by swiftaw View Post
Maybe this question has already been asked before, but I couldn't find an answer on the United website.

Do you earn the $5 credit when booking an award ticket? My guess would be not, but there doesn't seem to be anything definitive on the united site.
Some received and some have not. I received $5 credit each time so far.
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Old Sep 2, 17, 8:02 am
  #501  
 
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K
Posts: 440
Originally Posted by swiftaw View Post
Maybe this question has already been asked before, but I couldn't find an answer on the United website.

Do you earn the $5 credit when booking an award ticket? My guess would be not, but there doesn't seem to be anything definitive on the united site.
I have never received my credit on an award booking automatically. I have always had to email in after the fact & eventually received the credit. I used to get the credit a few days after emailing in. Lately I have had to email in 2-3 times over several weeks until they eventually posted it.

Last travel bank credit received on an award ticket was $15 for 3 of us on the same PNR. I took 3 emails over a few weeks to finally get it posted.
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Old Sep 2, 17, 6:36 pm
  #502  
 
Join Date: Mar 2014
Location: PWM
Programs: UA Silver
Posts: 807
Don't have to be member at time of travel

I've been wondering this for years and the FAQ are silent but I clicked autorenew when I joined and there's no unautorenew option (classic .bomb).

Anyways, this August I was told that my payment method had expired (it hadn't) so I decided to let my membership lapse for a few weeks. Flew an old itin and got my 5 bucks! Reupped before booking any more tickets.

Nice way to stretch out your membership if you don't book often or are exceedingly cheap (both of which apply to me).
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Old Sep 2, 17, 7:06 pm
  #503  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G; Le Club Accor Platinum; Marriott Platinum Elite; Hertz PC
Posts: 5,920
Originally Posted by FlyngSvyr View Post
I have never received my credit on an award booking automatically. I have always had to email in after the fact & eventually received the credit. I used to get the credit a few days after emailing in. Lately I have had to email in 2-3 times over several weeks until they eventually posted it.

Last travel bank credit received on an award ticket was $15 for 3 of us on the same PNR. I took 3 emails over a few weeks to finally get it posted.
Mixed bag for me. In the end, I have always gotten it.
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Old Sep 20, 17, 3:16 am
  #504  
 
Join Date: Jul 2016
Posts: 277
Can United TravelBank be used to fly to Asia ?

I'm looking to fly from the West coast to Vietnam again (SFO-SGN).
I have $570 in United TravelBank .

There are several flights on StarAlliance for this destination, for example on Eva Air, but all with 1 stop (no nonstop US / Vietnam flights exist).

Strangely, those Eva Air flights can't even be booked for cash on United.com, let alone with miles or Travelbank.

Is there any way to use my Travelbank for this trip, or am I SOL ?
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Old Sep 20, 17, 3:34 am
  #505  
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Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 10,867
To answer the subject, yes, you can generally use travelbank funds to fly to Asia.

To answer the body, UA is not a general travel agent. They'll sell some flights on other carriers, particularly those they have immunized JVs with, but not any arbitrary *A or IATA carrier flight.
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Old Sep 20, 17, 5:20 am
  #506  
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Join Date: Oct 2006
Location: CVG/YYZ
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Posts: 11,398
TravelBank won't show up as an option if any of the flights are operated by a partner, even though Travelbank terms don't specifically exclude them like for ETCs. The 'UA Payment Options' which it falls under (along with ETC, gift certificates, etc) won't show as available, saying something like 'your flight selection prevent you from using United payment options'. I once was able to get a phone agent to apply TravelBank funds to an itinerary with an ANA TPAC, but it took about a week and multiple calls to find an agent who would take the effort to do it, and even it took her time - she told me she would call me back and it was at least a couple of hours. I don't suggest trying it.

But if you're flying with only UAX/UA metal on the itinerary to Asia, then of course, you can use TravelBank funds.
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Old Sep 20, 17, 5:37 am
  #507  
 
Join Date: Jul 2016
Posts: 277
Originally Posted by emcampbe View Post
TravelBank won't show up as an option if any of the flights are operated by a partner, even though Travelbank terms don't specifically exclude them like for ETCs. The 'UA Payment Options' which it falls under (along with ETC, gift certificates, etc) won't show as available, saying something like 'your flight selection prevent you from using United payment options'. I once was able to get a phone agent to apply TravelBank funds to an itinerary with an ANA TPAC, but it took about a week and multiple calls to find an agent who would take the effort to do it, and even it took her time - she told me she would call me back and it was at least a couple of hours. I don't suggest trying it.

But if you're flying with only UAX/UA metal on the itinerary to Asia, then of course, you can use TravelBank funds.
Thanks. Unfortunately, United does not have any flights to Vietnam on their own planes, so using UA metal in this case isn't possible. I could potentially use Travelbank to book United flights to another city (like Hong Kong), and then book separate flights from/to Vietnam. May consider that next time.
For now, I booked our flights on Eva using my CSR at 1.5cpp for my ticket, and the miles on Arrival + for my husband.
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Old Sep 20, 17, 2:24 pm
  #508  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.8MM, Hyatt Discoverist, Marriott Gold, Hilton Silver, IHG Gold
Posts: 45,894
Originally Posted by emcampbe View Post
TravelBank won't show up as an option if any of the flights are operated by a partner, even though Travelbank terms don't specifically exclude them like for ETCs. ....
Actuall the T&Cs do state (it is buried)
27. TravelBank Cash is valid for air travel purchases on United and United Express® flights and as otherwise permitted by United.
which pretty much means no partner flights -- sounds like you got an "one time exception"
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Old Sep 20, 17, 9:27 pm
  #509  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS, UA MM, SPG Plat (100)
Posts: 1,503
For the last two weeks I've been getting this message on my Account page:


We’re sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. Please check back at a later date.
Is this specific to me or are other people seeing this too?
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Old Sep 20, 17, 10:20 pm
  #510  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.8MM, Hyatt Discoverist, Marriott Gold, Hilton Silver, IHG Gold
Posts: 45,894
Originally Posted by porciuscato View Post
... Is this specific to me or are other people seeing this too?
same here
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