Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jun 7, 2016, 10:31 am
#376
Join Date: Apr 2014
Posts: 107
Found my answer: Only valid for air travel purchases on United- and United Express®-operated flights, including ticket, taxes and surcharges.
Jun 23, 2016, 9:34 am
#377
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,423
Is there a phone number to contact someone abou missing Travel Bank Credits? I actually started with reservations and spoke to four different people in four different departments and nobody knew the procedure to get missing TB credits.
It's only $10.00 but it's the principle. Also, don't want it to become 15.00 or 20.00 or whatever. Rather get it fixed and credited now,
I'm thinking email to customer care is the only way?
It's only $10.00 but it's the principle. Also, don't want it to become 15.00 or 20.00 or whatever. Rather get it fixed and credited now,
I'm thinking email to customer care is the only way?
Jun 23, 2016, 9:43 am
#378
Join Date: Jul 2014
Location: New Jersey
Programs: United MileagePlus Plat, IHG Spire, Hilton,Miles&More
Posts: 47
Is there a phone number to contact someone abou missing Travel Bank Credits? I actually started with reservations and spoke to four different people in four different departments and nobody knew the procedure to get missing TB credits.
It's only $10.00 but it's the principle. Also, don't want it to become 15.00 or 20.00 or whatever. Rather get it fixed and credited now,
I'm thinking email to customer care is the only way?
It's only $10.00 but it's the principle. Also, don't want it to become 15.00 or 20.00 or whatever. Rather get it fixed and credited now,
I'm thinking email to customer care is the only way?
[email protected]
They don't send a reply, but check your account in 2-3 days.
I agree, it's only $5, but it's the principle, they promote the program,but don't follow through.
Last edited by WineCountryUA; Jun 23, 2016 at 1:24 pm Reason: merging consecutive posts by same member
Jun 23, 2016, 10:10 am
#379
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Send request to:
[email protected]
[email protected]
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
Jun 27, 2016, 6:12 am
#380
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
Send request to:
[email protected]
They don't send a reply, but check your account in 2-3 days.
I agree, it's only $5, but it's the principle, they promote the program,but don't follow through.
[email protected]
They don't send a reply, but check your account in 2-3 days.
I agree, it's only $5, but it's the principle, they promote the program,but don't follow through.
Jun 27, 2016, 7:40 am
#381
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
I've had itineraries booked from my account split from the system (at check in) and an agent beforehand, and have been credited for both properly. YMMV, I guess
Jun 27, 2016, 8:29 am
#382
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
Yes, I have had it work correctly, but not always. It is just another thing, like PQDs and PQMs, that you have to track for every flight and follow-up if not posted. I always feel petty because it is such a small amount, but then they shouldn't offer it if they can't get it to work.
Jun 27, 2016, 8:43 am
#383
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Yes, I have had it work correctly, but not always. It is just another thing, like PQDs and PQMs, that you have to track for every flight and follow-up if not posted. I always feel petty because it is such a small amount, but then they shouldn't offer it if they can't get it to work.
Jun 27, 2016, 10:23 am
#384
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
I have been credited for split tickets no problem, per above, but didn't get credit for my two award tickets this year. Others above seem to have tried and been told they don't get credit for it, no? I didn't bother trying because I figured it wasn't supposed to work for those.
Jun 27, 2016, 11:36 am
#385
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Are you sure you are supposed to get credit vs. award travel, vs. this being a bug?
I have been credited for split tickets no problem, per above, but didn't get credit for my two award tickets this year. Others above seem to have tried and been told they don't get credit for it, no? I didn't bother trying because I figured it wasn't supposed to work for those.
I have been credited for split tickets no problem, per above, but didn't get credit for my two award tickets this year. Others above seem to have tried and been told they don't get credit for it, no? I didn't bother trying because I figured it wasn't supposed to work for those.
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
Good luck. Please report back with your result.
Jun 28, 2016, 10:35 am
#386
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
I have always received a $5 credit for each of my award ticket. When you submit via email to [email protected]: make sure you include the following:
Good luck. Please report back with your result.
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
Good luck. Please report back with your result.
Edit: It worked! I am shocked! Emailed 6/27. Got the credit 7/8. Thanks again!
Last edited by sexykitten7; Jul 17, 2016 at 10:11 pm Reason: Follow up
Jul 3, 2016, 8:20 am
#387
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,994
Discovered something today: if your reservation splits the PNR due to waitlisting the CPU, you do NOT get the TravelBank credit for the one that gets split away from your account. I got credit for our EWR-BOS flight, but I did not get the credit for my wife...should a quick call in to the hotline resolve this quickly?
Jul 3, 2016, 9:19 am
#388
Join Date: Apr 2012
Location: LIS/AUS
Programs: UA 1K, Hilton Gold, Marriott Titanium, TAP Gold
Posts: 263
I can attest that this email address typically also does the trick. I've had issues where I emailed this address & also 1kvoice and 1kvoice basically was unhelpful.
Jul 3, 2016, 11:35 am
#389
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
Discovered something today: if your reservation splits the PNR due to waitlisting the CPU, you do NOT get the TravelBank credit for the one that gets split away from your account. I got credit for our EWR-BOS flight, but I did not get the credit for my wife...should a quick call in to the hotline resolve this quickly?
However, this has never been the case for me - even with Split reservations, I've always had the credit for both. YMMV, I guess.
Jul 4, 2016, 12:30 am
#390
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Discovered something today: if your reservation splits the PNR due to waitlisting the CPU, you do NOT get the TravelBank credit for the one that gets split away from your account. I got credit for our EWR-BOS flight, but I did not get the credit for my wife...should a quick call in to the hotline resolve this quickly?
