Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Oct 6, 2017, 12:55 pm
#541
Join Date: Sep 2006
Location: DIA
Programs: UAL 1k, FTR Summit
Posts: 35
United TravelBank - roundtrip vs oneway
So I understand I accrue $5 per ticket. No difference if it's round trip or one way. Therefore, assuming the fare is the same, I'd book everything one way and get $10, right? What am I missing....
Oct 6, 2017, 1:00 pm
#542
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
However, 2 OWs mean you risk 2 cancellations fees. And travel waivers may on cover one of the tickets.
OWs also have the advantage on changes in the sense that the other part of the trip is not repriced.
Note this will work only if the price of RT and 2 OWs are the same. True for most(?) domestic routes and untrue for most international routes.
Last edited by WineCountryUA; Oct 6, 2017 at 1:06 pm Reason: travel waivers
Oct 6, 2017, 1:01 pm
#543
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Oct 6, 2017, 1:05 pm
#544
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,994
2) sometimes the tickets price more expensively by a marginal amount as OW vs. RT, eliminating the benefit of this. Noticed this on an EWR-ATL trip I was taking...RT was $20 cheaper, so I booked that instead of 2 OW tickets.
Oct 6, 2017, 1:46 pm
#545
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,881
depends. Two OW can also be less expensive. Flights to Canada consistently are that way..not sure if it’s partially because (IIRC) Canada collects HST on the full value of a round trip ticket, but only on the outbound from Canada if booked OW.
Oct 6, 2017, 3:12 pm
#546
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,392
Tickets with origin in Canada use a different fare table, and so are priced differently.
Oct 7, 2017, 7:35 am
#547
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,052
I have only booked one-ways (domestically) for the last 2 years specifically for the TravelBank impact. I am often booking 1-2 other colleagues on my locator as well so it really does add up over 100+ legs in a year. I have really never had an issue with irrops. Agents have always been willing to help me out. The cancellation fee part is true but I only have to scrap maybe 2-3 legs a year (often with less value than $200 for that leg) as I have a pretty self-directed travel schedule.
Oct 12, 2017, 8:22 am
#548
Join Date: Jan 2009
Location: In a hotel somewhere trying to repack everything I brought (and bought) in to a carry-on smaller than my last one.
Programs: UA, Asia Miles, Southwest, IHG
Posts: 1,101
Travel Bank deposit option still under maintenance
It appears that the Travel Bank deposit option is still under maintenance. 
Oct 12, 2017, 8:31 am
#549
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
Oct 12, 2017, 8:39 am
#550
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
You are aware, aren't you, that there's an active thread here about an instance of TravelBank fraud? UA might have shut it down temporarily for investigation.
Oct 12, 2017, 9:36 am
#551
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
Oct 13, 2017, 1:38 pm
#552
Join Date: Sep 2006
Location: DIA
Programs: UAL 1k, FTR Summit
Posts: 35
Good points - thanks!
Thank you
Oct 21, 2017, 7:31 pm
#553
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
Used some pending 3k$ from travelbank for a ticket for family members, which hasn't ticketed for over 12 hours. Any idea who can help? 1k desk transferred to web support, who said someone has to manually look at it and approve.
I am not worrying about the fraud stuff, since the family members are son and daughter in law with grandson in lap, but I hate when tickets go into limbo. They were the last 2 seats in biz on a flight, so I don't want any surprises.
I am not worrying about the fraud stuff, since the family members are son and daughter in law with grandson in lap, but I hate when tickets go into limbo. They were the last 2 seats in biz on a flight, so I don't want any surprises.
Oct 22, 2017, 3:45 am
#554
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
That seems to be a regular practice for large $$$ uses of travelbank.
Oct 22, 2017, 6:07 am
#555
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,881
Used some pending 3k$ from travelbank for a ticket for family members, which hasn't ticketed for over 12 hours. Any idea who can help? 1k desk transferred to web support, who said someone has to manually look at it and approve.
I am not worrying about the fraud stuff, since the family members are son and daughter in law with grandson in lap, but I hate when tickets go into limbo. They were the last 2 seats in biz on a flight, so I don't want any surprises.
I am not worrying about the fraud stuff, since the family members are son and daughter in law with grandson in lap, but I hate when tickets go into limbo. They were the last 2 seats in biz on a flight, so I don't want any surprises.