Continental Hold times 10x worse than United
Feb 12, 2012, 8:35 am
#46
Join Date: Dec 2008
Posts: 3,029
Feb 12, 2012, 2:03 pm
#47
Join Date: Aug 2008
Posts: 454
I can't even get on hold. It just says that they have too many calls and says "goodbye".
Feb 12, 2012, 3:36 pm
#48
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Imagine how bad it will be post merger....
Feb 12, 2012, 7:45 pm
#49
Join Date: Dec 2011
Programs: Hyatt Globalist, Marriott Titanium, Hilton Diamond, Wyndham Diamond, IHG Diamond, Omni Platinum
Posts: 197
Feb 12, 2012, 8:27 pm
#50
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,763
Continental hold times are 10 times worse. I'm a Plat on CO and it's always about a 15 minute wait. I'm only 1P on UA and I get someone in 1-2 minutes.
Moreover, while UA's offshore call center reps are pretty bad, CO's are totally useless.
Compare this to AA where I almost never have to wait more than a couple minutes to get a domestic rep that can actually answer a question and - god forbid - resolve an issue on the spot!
Moreover, while UA's offshore call center reps are pretty bad, CO's are totally useless.
Compare this to AA where I almost never have to wait more than a couple minutes to get a domestic rep that can actually answer a question and - god forbid - resolve an issue on the spot!
Feb 12, 2012, 9:32 pm
#51
Join Date: Sep 2010
Programs: UA/CO 1K, AA Gold, SPG PP, Hertz PC
Posts: 207
54 minutes on hold today (Yes, I used the number from the CO web site) before the call dropped. Not sure if it was my iPhone or CO, but you can be sure I blame CO for the long hold time...
Feb 12, 2012, 9:46 pm
#52
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,054
CO Elite Phone DESPERATE
I have been on hold for over 2.5 hrs for the third time this weekend. Have a courtesy hold expires in 15 min.
Be grateful if someone can email me the Elite phone Line.
[email protected]
Grateful for the assist.
Be grateful if someone can email me the Elite phone Line.
[email protected]
Grateful for the assist.
Feb 12, 2012, 9:50 pm
#53
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,832
Go to the co.com site, log-in, "View Account Details" and "Print Duplicate OnePass Card" -- the phone number will be displayed.
Feb 12, 2012, 9:52 pm
#54
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
I have been on hold for over 2.5 hrs for the third time this weekend. Have a courtesy hold expires in 15 min.
Be grateful if someone can email me the Elite phone Line.
[email protected]
Grateful for the assist.
Be grateful if someone can email me the Elite phone Line.
[email protected]
Grateful for the assist.
LAX
Feb 17, 2012, 7:27 am
#55
Join Date: Apr 2010
Posts: 207
This is so ridiculous! There are valid reasons to speak to a person and I've been making multiple calls only to be on hold, cut off, and on hold again. This is amazingly poor service.
I purchased an award that I had difficulty finding and really NEED, but I only got an email that it was still being processed. Never got the eticket and now I'm worried that I may have lost the seat. The instructions say to "contact us" if I don't receive the final eticket. What a joke.
I purchased an award that I had difficulty finding and really NEED, but I only got an email that it was still being processed. Never got the eticket and now I'm worried that I may have lost the seat. The instructions say to "contact us" if I don't receive the final eticket. What a joke.
Feb 17, 2012, 9:58 am
#56
Join Date: Jul 2010
Location: LAX
Programs: DL-PM | UA-1K | HH-Gold
Posts: 938
This is so ridiculous! There are valid reasons to speak to a person and I've been making multiple calls only to be on hold, cut off, and on hold again. This is amazingly poor service.
I purchased an award that I had difficulty finding and really NEED, but I only got an email that it was still being processed. Never got the eticket and now I'm worried that I may have lost the seat. The instructions say to "contact us" if I don't receive the final eticket. What a joke.
I purchased an award that I had difficulty finding and really NEED, but I only got an email that it was still being processed. Never got the eticket and now I'm worried that I may have lost the seat. The instructions say to "contact us" if I don't receive the final eticket. What a joke.
This is a merger after all -- growing pains are to be expected. You just have unrealistic expectations for service.
Or something like that.
Last edited by ORD-LIH; Feb 17, 2012 at 11:23 am
Feb 17, 2012, 10:58 am
#57
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
Called Platinum Desk today to try and do an upgrade, 25-30m wait at 12:55 Eastern time today... ridiculous
Feb 17, 2012, 1:07 pm
#58
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
Welcome to life on the New United. Don't worry, there's some esoteric work around where if you call a certain number and then ask to be transferred to a different number and then spin in circles counter-clockwise three times that your hold time will only be three minutes.
This is a merger after all -- growing pains are to be expected. You just have unrealistic expectations for service.
Or something like that.
This is a merger after all -- growing pains are to be expected. You just have unrealistic expectations for service.
Or something like that.
Feb 17, 2012, 1:16 pm
#59
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Spent two hours on hold yesterday in order to speak to a useless agent. It took me another three hours today to make a change to a reward ticket (the agent was good). Never had to wait longer than 15 mins. with AA.
I'm afraid that things are going downhill quickly.
I'm afraid that things are going downhill quickly.
Feb 18, 2012, 7:48 am
#60
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
PPlat desk has had ~15 minute waits regularly lately. I'm guessing they're understaffed and are waiting until 3/3+ call center combining instead of hiring more agents.