Originally Posted by as219

Listen, I'm glad to hear it. I'm just bummed I got the runaround back when there was some terrific LX/LH F inventory and I had to let it go in order to hold my VS segments.

Originally Posted by FriendlySkies

Late last night, I had some questions on a different itin, so I rang the 1K Desk and got a true UA agent in Dearborn. She was extremely helpful with the reservation I gave her, so I decided to ask her about the VS reservation.

Basically, I'm flying VS to YVR, and then YVR-DEN the following day. When I booked (October), there was no saver F space on the morning A319, so I had them put me in Y, and set an EF alert for XF. Space never opened, so it looked like I would be staying in Y.

When I talked to the agent, we talked about the VS ticket, and I asked if it was possible to change the UA flight in my res to the next one with XF space (four hours later). She said that the computer wouldn't let her, so I got to listen to Rhapsody in Blue while she contacted the rates desk. They told her to contact a Service Director, who said the change was fine, and that my ticket would be sent to ticketing to be reissued.

As of 9am, I was still seeing the 005 ticket number, and the "please contact reservations" message in my itin. If I try to view a receipt, it shows me the old YVR-DEN. I'm guessing this is because it's not been reissued, and my departure isn't until June. I do have the VS PNR, so I may give them a call to make sure things look alright in their system.

Originally Posted by nick5000

How did this work out for you?
I have the same issue. Called two times. The last time I called, the agent said that they tried every possible thing, but they couldn't manage to reissue it. So they would send the ticket to some desk to issue it. And I should receive an eticket next week! 7 days later! I asked why it would take a week, and he said that it would take this long, but that it should be ok.

My flight is aug 6th. Is it any reality in that they will issue it next week, or should i just call back now until I get to speak with someone that can help me?

There was a schedule change, so I switched to another connecting flight to make it more convenient. VS flight is untouched. Original ticket on 005 number.

Originally Posted by FriendlySkies

The reissue was successful, and I had no problems flying this ticket on VS & UX.

If you call back, I'd ask them to send it to the rates desk. Perhaps they can do the reissue, while keeping the VS segments.

Originally Posted by as219

UAFlyer, do you have independent confirmation from VS that you are good to go on the VS segments? Because as FriendlySkies says, and as I have been specifically told by several SDs, VS won't allow this. And remember, when you're dealing with partner space, it can take a couple of days for them to confirm. I hate to say it, but I'm skeptical this was done correctly. UACO agents no longer have the ability to see or touch VS inventory, so I find it hard to believe this reissue was done completely and correctly. I would be very, very careful with this if flying VS is important to you.

That said, please report back when you have 100% confirmation that this was actually done.

Originally Posted by nick5000

Thanks,
I guess I'll wait until tuesday like he said then, maybe it was the rates desk they were sending this to to issue it.

Originally Posted by nick5000

Finally! 4th time I called I met an agent that was able to ticket this, was only on hold for around 15 minutes! That's a new record for me calling United.

So relieved now, and happy that I managed to include C on SQ 77W into this itinerary!
PVG SIN HKG SYD SIN PVG on SQ and VS.

Originally Posted by as219

Thanks for reporting back! ^

Just so I understand precisely what happened:

(a) You wanted to change to a *A itin that included VS segments.
(b) You did not want or need to change the VS segments themselves.
(c) You were allowed to do this.
(d) You had your ticket reissued successfully.

If so, congrats for getting this done. ^

Originally Posted by nick5000

The SIN HKG leg was originally SIN BKK HKG. A minor schedule change occurred, and I called when SQ was wide opened and changed this to SIN HKG direct, on 77W C. There was never any issue about the change, it was just difficult for them to produce a new ticket number. 4 calls and 2 hours on hold did it.

Originally Posted by psfcfa

So let me see if I understand...my 9/29 award trip from DUB-LHR-EWR was issued and remains on 005 stock. The DUB-LHR segment was BMI, now BA, and the LHR-EWR was and is VS UC. VS says all is fine, but I can't pull up the reservation on their website, ever since it changed from BMI to BA flight #. Should I worry? Should I do anything? If I read this thread correctly, I should just show up and fly...but I have so little faith!

Originally Posted by lexdevil

Taking VS12 on an award ticket on 7/29. Return on 8/16 was LHR-FRA-SFO in F, but seats just opened in C on UA931 LHR-SFO. Called and booked the C seats on 931, but wait listed F for the same flight. At first the agent had trouble doing it, but she never said it could not be done. She just asked if she could put me on hold while she got help. Five minutes later it was done. Total time invested: under fifteen minutes.

Originally Posted by as219

This is more interesting. If I'm reading correctly, you requested a reroute not forced by a schedule change, and UA is accommodating. Interesting. Personally I would call VS and make sure things are still ok on their end. It's not clear from your post what the "it" is that the agent had trouble doing (the reroute and waitlist for F, or reissuing the ticket with VS segments), but one reason for pause is that there's no possible way it was "done" in five minutes. Any change requiring a repricing requires a reissue, and the reissue is where the VS problem would crop up -- UA no longer has the ability to pull VS inventory. It would have to be sent to the post-agreement integration desk. There's just no way it's "done" so easily.