Mileage Plus Shopping - consolidated mileage posting questions / issues
Jan 21, 2019, 12:30 pm
#152
Join Date: Dec 2013
Posts: 85
Intentional non-payment of miles
Hey everyone,
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
Last edited by ECCM; Jan 21, 2019 at 12:42 pm
Jan 21, 2019, 12:34 pm
#153
Join Date: Dec 2009
Location: ORD
Posts: 870
My wife just got her own United Explorer Visa card with me as an auth user. I'm switching all of our spend over to this new account. I'm wondering if the Mileage Plus Shopping portal will be happy for me to sign in through her account but then make purchases in my name (but using her Visa - the one I'm an auth user on). Should be fine I think - as long as the shopping portal doesn't rely on a name cross check. I'd think it probably doesn't care how/who pays, just that the transaction completes after going through the portal to the retailer. If anyone knows different, I'd love to know.
Jan 21, 2019, 1:36 pm
#154
Join Date: Dec 2009
Location: USA
Posts: 1,153
Hey everyone,
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
Jan 21, 2019, 1:56 pm
#155
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,133
Hey everyone,
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
I purchased over $200 worth of product at Macy's after clicking through the Mileage Plus Shopping Macy's link last month when they were offering 10x. The miles never posted though the Milage Plus Shopping activity shows I clicked through to Macys on the date of the transaction. An investigation was opened at my request and I received an email from them stating the following:
Dear xxxxx xxxxx,
I am following up on your below email:
I am following up with you today regarding your order inquiry for Macys.com. The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to MileagePlus Shopping and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs you or household members may belong to, commission could have been awarded to that account if that account was not properly logged out of at the time of purchase, or cookies could still be active at the time of purchase.
**If you use the Safari browser, please see here.
Regards,
xxxxx
MileagePlus Shopping Customer Care
I am 100% certain that I only used Milage Plus for the transaction and believe that Macy's vague reference to non-payment being due to it being "payable to another party outside of our network" as their attempt to get out of having to pay out. I stated my disagreement through a followup email with MilagePlus but they are ignoring me. Has this happened to anyone else? Do I have any recourse other than publicly shaming them?
What I do is make sure I close and restart my browser, disable my ad block program, and only use one window before I do portal shopping. That way it can eliminate browser issues.
Jan 22, 2019, 1:27 am
#156
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Publicly shaming them or whatever you want to call it won't get you anywhere. Don't think that posting here or anywhere else is going to give you any leverage. Make sure you actually participated in an offer that was eligible, you actually purchased on the date that gave the elevated offer, and there wasn't some sort of caveat that disqualified the order. I'm betting it went just like they say it did and one of the reasons they gave disqualified it.
What I do is make sure I close and restart my browser, disable my ad block program, and only use one window before I do portal shopping. That way it can eliminate browser issues.
What I do is make sure I close and restart my browser, disable my ad block program, and only use one window before I do portal shopping. That way it can eliminate browser issues.
Jan 22, 2019, 12:21 pm
#157
Join Date: Dec 2013
Posts: 85
I am definitely positive none of the reasons applied. I'm always careful to do a clean click through and to purchase soon after opening the site through Mileage Plus. The numerous broad, non-specific, possible reasons for why they didn't pay out can be used as an excuse for any transaction they do not want to honor. Social media has the potential to keep unscrupulous companies in check. I work for a large company and know that many customers read reviews carefully and management gives bonuses for employees who "encourage" customers to leave positive reviews. They matter and bad reviews make them very uncomfortable.
Jan 30, 2019, 8:37 am
#159
Join Date: Dec 2013
Posts: 85
Update: after requesting the issue be escalated for further review, I heard back from CSR that the points will be awarded to me and they are already showing in my account. Persistence and posting here made the difference....all good now.
Mar 19, 2019, 2:56 pm
#160
Join Date: Jan 2003
Location: SJC, SFO
Programs: Motel 6 Super Diamond
Posts: 351
Back in late Jan/early Feb, 1800flowers.com was offering 30 United miles per $, however I only got 15 miles per $ and when I first contacted MileagePlus, they told me to contact 1800flowers, when I did so, they said the promo is 15 miles/$ (which coincidentally is the promo as of today). I unfortunately didn't take a screenshot of the promotion page but I found a couple of blog posts (DOC, TPG) from that time referencing the 30miles that I sent to them as "proof". I'm waiting to hear back but any tips for my situation? (other than to take screenshots whenever (a BIG IF I EVER AGAIN) I place another order).
Also, is it common for MileagePlus to not care and pawn me off to the shopping partner?
Also, is it common for MileagePlus to not care and pawn me off to the shopping partner?
Mar 19, 2019, 3:17 pm
#161
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,845
Mar 19, 2019, 3:32 pm
#163
Join Date: Dec 2009
Location: USA
Posts: 1,153
Cartera (who run the MPS Portal) should have a record of what the points per $ offering was on the day you made the transaction. Rates often change daily, so you need to be careful the rate is what you think it is (and not, for example, what you saw at 10pm the day before).
I have found Catera customer service to be generally good, but they have no problem denying claims if the customer didnt meet the requirements at the time. They have never referred me back to the retailer directly. Sometimes I have disputed a retailer response but catera has always responded again on my behalf.
I have found Catera customer service to be generally good, but they have no problem denying claims if the customer didnt meet the requirements at the time. They have never referred me back to the retailer directly. Sometimes I have disputed a retailer response but catera has always responded again on my behalf.
Mar 22, 2019, 10:10 am
#164
Join Date: Jan 2003
Location: SJC, SFO
Programs: Motel 6 Super Diamond
Posts: 351
I just heard back from MileagePlus (who I presume would be Cartera?) and they told me to go pound sand again. They said the merchant has the final say and are the only ones who can verify the deal. What a crock of .....
Mar 22, 2019, 11:42 am
#165
Join Date: Dec 2009
Location: USA
Posts: 1,153
Yes, it would be Cartera handling communications with the MPS portal. It seems strange. If they paid you 15 miles/$ they must know you made a transaction on a certain date.
They must also know the start and end date of any promotion such as the 30 miles/$ you say was offered. If your transaction was made on a date that a promo was on they should pay you correctly.
They must also know the start and end date of any promotion such as the 30 miles/$ you say was offered. If your transaction was made on a date that a promo was on they should pay you correctly.