Why were you compensated and what did you get - 2012 Edition [Compensation]
Jan 20, 2012, 7:19 am
#76
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Flight cancelled
IAD-LAX UA967 1/14/12 - cancelled due to mechanical issue
Was offered 9,000 or $200 cert as a 1K.
Took the $200.
Was offered 9,000 or $200 cert as a 1K.
Took the $200.
Jan 20, 2012, 9:50 am
#77
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
2 hour MX delay LAX-JFK
1K traveling in p.s. business class (CR-1)
Emailed United Customer Care on 1/9; Received a $250 travel voucher on 1/16
My fiancee, a Premier Executive on the same flight, emailed Customer Care on 1/6 and has yet to receive a response...
Emailed United Customer Care on 1/9; Received a $250 travel voucher on 1/16
My fiancee, a Premier Executive on the same flight, emailed Customer Care on 1/6 and has yet to receive a response...
Last edited by TommyC80; Jan 20, 2012 at 11:50 pm Reason: added route
Jan 20, 2012, 11:25 am
#78
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
UA ORD-HKG flight was canceled, put on ORD-NRT-HKG, but would have missed connecting HKG-BKK flight on a separate ticket. Had to buy new, full Y HKG-BKK ticket so could endorse to UA to be put on UA's NRT-BKK.
To my surprise, UA called me & left a voice message, then wrote me an E-mail. Received 12,500 bonus miles. I'm satisfied.
To my surprise, UA called me & left a voice message, then wrote me an E-mail. Received 12,500 bonus miles. I'm satisfied.
Jan 20, 2012, 1:19 pm
#79
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
help with these options: I was offered a paper voucher, domestic electronic certificate or 10% off for an baggage mishandling situation.
I am based in MEX so only the option 1 or 3 apply for me. Is difficult to redeem paper vouchers?
I am based in MEX so only the option 1 or 3 apply for me. Is difficult to redeem paper vouchers?
Jan 21, 2012, 3:56 pm
#80
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
I haven't sent a complaint in many years (except once when a food cart fell on me on a CO 753 bulkhead), but last week returning to EWR from DEL, my Elite-tagged bag was one of the last to come out (there were about 6 bags after mine, then the conveyor belt that brings the bags from the ceiling to the carousel stopped). This was long past the time that non-elite tagged bags had begun coming out.
I understand this happens at outlying stations sometime, and I shrug it off when it does. But this was the first arrival of the day (4:15am from DEL) and at a CO hub airport. I used one of the Global Entry kiosks, so I was quickly at the carousel when it started up around 4:30am. I got my bag at 5:10am, a 40 minute wait.
Here’s the weak response I got to my online complaint. As you can see, what I got was “some miles,” (Got another note later saying I would get 5000 miles). I wasn’t really looking for any compensation; I was just more interested to know how it was possible to have Elite-tagged bags come out later when I’m assuming they’re loaded on the plane in the same place. (Mine wasn’t the only late one.) Also, I would be happier with this response if it would have mentioned the nature of my complaint to show that someone actually read it!
Dear Mr. TarheelNJ:
Thank you for contacting United Continental Holdings, Inc.
The experience you describe does not reflect of our commitment to quality customer service.
As a Premier member, you have attained a high level of honor within our company. We want to make every reasonable effort to ensure you receive the service you expect and deserve. I will include your comments in a report that will be shared with our senior management team for internal review and necessary improvements.
As a gesture of goodwill, I have added some OnePass goodwill miles to your account for your future use.
We appreciate your continued support and look forward to welcoming you onboard a future United Airlines flight.
Regards,
(name deleted)
Customer Care Specialist
Case ID xxxxxxx
I understand this happens at outlying stations sometime, and I shrug it off when it does. But this was the first arrival of the day (4:15am from DEL) and at a CO hub airport. I used one of the Global Entry kiosks, so I was quickly at the carousel when it started up around 4:30am. I got my bag at 5:10am, a 40 minute wait.
Here’s the weak response I got to my online complaint. As you can see, what I got was “some miles,” (Got another note later saying I would get 5000 miles). I wasn’t really looking for any compensation; I was just more interested to know how it was possible to have Elite-tagged bags come out later when I’m assuming they’re loaded on the plane in the same place. (Mine wasn’t the only late one.) Also, I would be happier with this response if it would have mentioned the nature of my complaint to show that someone actually read it!
Dear Mr. TarheelNJ:
Thank you for contacting United Continental Holdings, Inc.
The experience you describe does not reflect of our commitment to quality customer service.
As a Premier member, you have attained a high level of honor within our company. We want to make every reasonable effort to ensure you receive the service you expect and deserve. I will include your comments in a report that will be shared with our senior management team for internal review and necessary improvements.
As a gesture of goodwill, I have added some OnePass goodwill miles to your account for your future use.
We appreciate your continued support and look forward to welcoming you onboard a future United Airlines flight.
Regards,
(name deleted)
Customer Care Specialist
Case ID xxxxxxx
Last edited by tarheelnj; Jan 21, 2012 at 4:02 pm Reason: add compensation received in a later email
Jan 23, 2012, 5:46 am
#81
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
UA 530 ORD-MSY return to gate after 40 mins on tarmac followed by 3hrs of rolling delays, eventually am aircraft sub...
Offered 9000 miles, 20% off Y or $200 E-cert, I am 2P
Took the E-Cert
Offered 9000 miles, 20% off Y or $200 E-cert, I am 2P
Took the E-Cert
Jan 23, 2012, 6:55 am
#82
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
So looks like everyone is getting the same offers regardless of status. As a 1K I got the same offer for a cancellation. Is this true?
Jan 23, 2012, 7:02 am
#83
Join Date: Apr 2005
Programs: UA Explorer card, AA Plat, Copa Plat, IHG Plat,
Posts: 567
Missed connection 9hr wait in IAH
Me my wife and 3 yr old missed our IAH_CMH connection due to late flight from LIM. spent the day in United club but 9 hrs is long wait for the toddler. I got (3) $350 ecert one for each of us. I waited like 10 days for response from UAL and I am 1k. I have used 2 of the ecerts sceduling MR's for this year so not a bad deal I guess. we were travelling on award tickets
Last edited by rrohio; Jan 23, 2012 at 7:05 am Reason: forgot
Jan 23, 2012, 8:53 am
#84
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Jan 23, 2012, 8:58 am
#85
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Response from UA regarding the 777 substitution
My response to UA's response about the 777 aircraft substitution. Note that no compensation is offered for this downgrade.
In that case, I will avoid booking flights with United on routes that are scheduled with the 777 aircraft. Fortunately there are other airlines I can choose on most of these routes.
Right now it feels like a bait and switch: United advertises lie flat seats but instead switches to a different aircraft at the last minute. I would hope that United makes it a priority to fix this issue, as it is deceptive advertising.
------------------------------
On Fri, Jan 20, 2012 8:08 AM PST CustomerSolutions wrote:
>Dear Mr. amartin1979:
>
>I apologize for the delay in my response. We have been experiencing a
>higher than usual volume of email.
>
>Your disappointment with not having the opportunity to enjoy our new
>Business Suite seats on your recent flight to Osaka is understandable.
>I realize we're going to test your understanding and patience with such
>issues as airplane changes. We'll try to alert you when booking your
>flight and choosing a seat assignment that the airplane configuration
>could change. Still, I am sorry you didn't have the onboard experience
>you anticipated.
>
>Mr. amartin1979, thank you for your continued loyalty to United and for being
>a 1K member, you are one of our best customers. We appreciate this
>opportunity to respond and look forward to serving you.
>
>Regards,
>
>Kxxx Bxxxx
>United Airlines Customer Care
Right now it feels like a bait and switch: United advertises lie flat seats but instead switches to a different aircraft at the last minute. I would hope that United makes it a priority to fix this issue, as it is deceptive advertising.
------------------------------
On Fri, Jan 20, 2012 8:08 AM PST CustomerSolutions wrote:
>Dear Mr. amartin1979:
>
>I apologize for the delay in my response. We have been experiencing a
>higher than usual volume of email.
>
>Your disappointment with not having the opportunity to enjoy our new
>Business Suite seats on your recent flight to Osaka is understandable.
>I realize we're going to test your understanding and patience with such
>issues as airplane changes. We'll try to alert you when booking your
>flight and choosing a seat assignment that the airplane configuration
>could change. Still, I am sorry you didn't have the onboard experience
>you anticipated.
>
>Mr. amartin1979, thank you for your continued loyalty to United and for being
>a 1K member, you are one of our best customers. We appreciate this
>opportunity to respond and look forward to serving you.
>
>Regards,
>
>Kxxx Bxxxx
>United Airlines Customer Care
Jan 23, 2012, 10:51 am
#86
Suspended
Join Date: Nov 2007
Posts: 8,796
HNL-LAX. Wife was stuck on in plane for 5 hours while they waited for part. They went back to gate after 3 hours, deplaned, then re-boarded (New 3 hour rule?) Miss connection, put in hotel, flew out next morning
$100 or 7,000 miles. Took the miles
$100 or 7,000 miles. Took the miles
Jan 23, 2012, 2:21 pm
#87
Join Date: Aug 2010
Location: SNA and XRY
Programs: UA PP, 2 MM; IC;
Posts: 1,043
Status? Seams cheap to me!
Jan 23, 2012, 5:04 pm
#89
Suspended
Join Date: Jan 2012
Programs: vx diamond
Posts: 377
Hope the apology cards and cpr emails stick around post 3/3!
Jan 23, 2012, 6:00 pm
#90
Join Date: Dec 2011
Location: Dayton, OH
Programs: UA 1P, Hilton Diamond
Posts: 4
Took off on flight from ORD-DAY one week ago. Returned to ORD after take-off when the nose gear would not retract.
4 hour delay as they tried to source a new airplane, received the apology email before we touched down in Dayton.
$200/20%/9K miles as a 2P, my non-status companions received $150/15%/7K. Interesting to note that they signed up to be Mileage Plus members and were still able to get the benefit.
Was satisfied enough with the comp.
4 hour delay as they tried to source a new airplane, received the apology email before we touched down in Dayton.
$200/20%/9K miles as a 2P, my non-status companions received $150/15%/7K. Interesting to note that they signed up to be Mileage Plus members and were still able to get the benefit.
Was satisfied enough with the comp.