Why were you compensated and what did you get - 2012 Edition [Compensation]
Jan 18, 2012, 4:15 pm
#61
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
6 hour mechanical delay
1K: 9000 RDM, 10% off or $200 off
Took $200
GM: $75 off or 20% off
Took 20% off
Strange!
1K: 9000 RDM, 10% off or $200 off
Took $200
GM: $75 off or 20% off
Took 20% off
Strange!
Jan 18, 2012, 4:38 pm
#62
Join Date: Feb 2007
Posts: 10
UA500 on 01/12
01/12 - UA500, PHX - DEN had a "hole" in it, waited 30 minutes after boarding and then the pilot announced that the plane was getting grounded. No other flights available so most of us ended up waiting for 6 hours for replacement, and then another 2 hours for a flight plan and crew. Finally got into DEN at 2:30am, wow that place is a ghost town that late at night.
1P: 9000 RDM, 10% off or $200 off
Took $200
1P: 9000 RDM, 10% off or $200 off
Took $200
Jan 18, 2012, 7:42 pm
#63
Join Date: Mar 2008
Programs: United 1K, HH Diamond, CBP Global Entry
Posts: 732
just received compensation for the a fuel-stop delay from CDG-IAD. This was related to the controversy of UA/CO using CO 757 on TATL flights even though they consistently cannot make it over the water without a fuel stop... see here
http://travel.usatoday.com/flights/p...sions/601251/1
I complained after reading this above piece and the WSJ piece, after I misconnected landing in IAD. 1K Customer Solution offered 25,000 miles!
i think thats the single largest goodwill comp ive ever seen!
http://travel.usatoday.com/flights/p...sions/601251/1
I complained after reading this above piece and the WSJ piece, after I misconnected landing in IAD. 1K Customer Solution offered 25,000 miles!
i think thats the single largest goodwill comp ive ever seen!
Jan 19, 2012, 10:02 am
#64
Join Date: Jul 2011
Location: UK
Programs: BA Gold, Hyatt Globalist and others via Amex Plat
Posts: 39
CO 28 cancelled & then downgraded
1/18 CO28 EWR-LHR
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
Jan 19, 2012, 11:16 am
#65
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
1/18 CO28 EWR-LHR
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
Jan 19, 2012, 11:26 am
#66
Join Date: May 2009
Posts: 243
Had an inoperable AVOD for my seat on a DUB-EWR flight. Was offered $100 E-cert.
Jan 19, 2012, 11:42 am
#67
Join Date: Jan 2012
Location: NJ
Programs: UA
Posts: 93
01/12 - UA500, PHX - DEN had a "hole" in it, waited 30 minutes after boarding and then the pilot announced that the plane was getting grounded. No other flights available so most of us ended up waiting for 6 hours for replacement, and then another 2 hours for a flight plan and crew. Finally got into DEN at 2:30am, wow that place is a ghost town that late at night.
1P: 9000 RDM, 10% off or $200 off
Took $200
1P: 9000 RDM, 10% off or $200 off
Took $200
Jan 19, 2012, 12:05 pm
#68
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Baggage did not arrive on flight to HNL. Arrived about 10 hours later. Offered $100.
Jan 19, 2012, 2:20 pm
#69
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
UKUAFLYER: I think you deserve the SWU back. A $1000 cert is very generous BUT you lost an upgraded seat worth a lot more than that. I would not ask for more money, however. You have your future to consider where you want UA to be sympathetic to whatever plight they put you in and not view you as a greedy unreasonable customer.
Jan 19, 2012, 2:55 pm
#70
Join Date: Oct 2003
Location: CA
Programs: UA 2MM + 1k, Hilton Lifetime Diamond, Marriott Lifetime Titanium
Posts: 137
Would you expect (ask for) compensation for a 4 hour mechanical delay (Europe-US)?
I was recently delayed on a United flight, Europe to the West Coast. Mechanical issue with the plane. The flight left four hours after scheduled departure time.
Would this delay require compensation, per European Regulation 261/2004? If I understand this rule correctly, the European courts have ruled that sufficiently long delays are equivalent to cancelled flights, when the issue is a mechanical problem.
Am I correct, and if so, do I just contact UA 1k voice? If Regulation 261/204 doesn't apply, would you still pursue compensation?
Would this delay require compensation, per European Regulation 261/2004? If I understand this rule correctly, the European courts have ruled that sufficiently long delays are equivalent to cancelled flights, when the issue is a mechanical problem.
Am I correct, and if so, do I just contact UA 1k voice? If Regulation 261/204 doesn't apply, would you still pursue compensation?
Jan 19, 2012, 3:04 pm
#71
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
1/18 CO28 EWR-LHR
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
In BF courtesy of SWU, cleared at time of booking. (Main reason for choosing this flight. Am UA 1K, CO Plat, booked via CO.com).
1.5 hours after scheduled departure time, whilst sat on place, announcement made that the flight was being cancelled due to maintenance issue and that there were no BF seats on the remaining 2 flights to LHR.
Needed to get home today, so took a Y seat on CO8.
While seated on CO8 waiting to depart given $1,000 E-Cert.
Upshot was downgrade from BF and left 2 hours later than planned. SWU not yet posted back to my account.
In your opinions is this a fair offer of compensation?
Should I push for more / as a minimum expect the SWU to be re-deposited?
Many thanks....
Jan 19, 2012, 3:26 pm
#72
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
SFO-71: Start your process with www.united.com/appreciation and see if they already loaded your compensation. Then go to 1K Voice. Or call Customer Service.
Jan 19, 2012, 3:45 pm
#73
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
I was recently delayed on a United flight, Europe to the West Coast. Mechanical issue with the plane. The flight left four hours after scheduled departure time.
Would this delay require compensation, per European Regulation 261/2004? If I understand this rule correctly, the European courts have ruled that sufficiently long delays are equivalent to cancelled flights, when the issue is a mechanical problem.
Am I correct, and if so, do I just contact UA 1k voice? If Regulation 261/204 doesn't apply, would you still pursue compensation?
Would this delay require compensation, per European Regulation 261/2004? If I understand this rule correctly, the European courts have ruled that sufficiently long delays are equivalent to cancelled flights, when the issue is a mechanical problem.
Am I correct, and if so, do I just contact UA 1k voice? If Regulation 261/204 doesn't apply, would you still pursue compensation?
Jan 20, 2012, 5:52 am
#74
Join Date: Jul 2011
Location: UK
Programs: BA Gold, Hyatt Globalist and others via Amex Plat
Posts: 39
UKUAFLYER: I think you deserve the SWU back. A $1000 cert is very generous BUT you lost an upgraded seat worth a lot more than that. I would not ask for more money, however. You have your future to consider where you want UA to be sympathetic to whatever plight they put you in and not view you as a greedy unreasonable customer.
I didn't raise the issue of compensation, this was a pro-active measure by CO. In 15 years of being a UA frequent flyer this would be only the 3rd time I've had cause for concern, so thought I'd check with esteemed FT'ers.
One reason for my questions was a pax saying he thought CO would raise this to $2k or $3k. Perhaps wishful thinking on his part!
Hopefully the SWU will post back, or I'll politely request it does!
As an aside both the CO28 and CO9 were pretty empty in Y, as was CO29 on 1/14.
Jan 20, 2012, 6:42 am
#75
Join Date: Oct 2003
Location: CA
Programs: UA 2MM + 1k, Hilton Lifetime Diamond, Marriott Lifetime Titanium
Posts: 137
SFO-71: Start your process with www.united.com/appreciation and see if they already loaded your compensation. Then go to 1K Voice. Or call Customer Service.
Not a peep from United about the delays, and nothing loaded in the compensation website.