The transfer tool down now?
Dec 31, 2011, 9:43 am
#1
Original Poster
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,122
The transfer tool down now?
I have been trying to transfer miles from M+ to OnePass for several times since last night, but every time I keep getting an error, telling me " We’re sorry, but continental.com was unable to complete your request. Please try later or contact the Electronic Support Desk....". Anyone had similar experiences as me? I've been using two different computers, so I guess it is not my computer's fault.
Thanks!
Thanks!
Dec 31, 2011, 9:47 am
#2
Join Date: Aug 2009
Location: MSP
Programs: DL Silver, UA Silver, AMX Plat, Carlson Gold, SPG Gold
Posts: 188
I have been trying to transfer miles from M+ to OnePass for several times since last night, but every time I keep getting an error, telling me " We’re sorry, but continental.com was unable to complete your request. Please try later or contact the Electronic Support Desk....". Anyone had similar experiences as me? I've been using two different computers, so I guess it is not my computer's fault.
Thanks!
Thanks!
FWIW
Dec 31, 2011, 10:17 am
#3
Original Poster
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,122
That's good to know! Thanks! ^
Dec 31, 2011, 12:21 pm
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Unless something brand new has come out that no one here is aware of.
Dec 31, 2011, 5:34 pm
#5
Join Date: Aug 2004
Posts: 5
My Calls
I am having the same problem. I have an award reservation on CO on hold (fare lock) that needs to be ticketed but all my miles are stuck on UA side. I have been trying since last night. United PremEx desk says I am out of luck; That this is no longer an option until they combine accounts. I was upset because I bought a 1st class ticket for me and placed the other for same route on hold for my companion and now I can't ticket it.
But... CO Web technical support says that it is just a temporary error that they are trying to fix. They were supposed to have it fixed at noon, but later told me a few more hours.
I later called CO Reservations and they told me the same thing that CO tech support said, should be fixed later and they are aware of the problem.
I am hoping CO is correct and it is just temporary.
Good Luck...
But... CO Web technical support says that it is just a temporary error that they are trying to fix. They were supposed to have it fixed at noon, but later told me a few more hours.
I later called CO Reservations and they told me the same thing that CO tech support said, should be fixed later and they are aware of the problem.
I am hoping CO is correct and it is just temporary.
Good Luck...
Dec 31, 2011, 5:43 pm
#6
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
I think you had a misinformed agent. The MP and OP accounts won't be combined until late first quarter when the 2 systems merge into one. Probably late March. Only thing happening tomorrow is in the background UA is going to do the one time adjustment to lifetime miles. Unless something brand new has come out that no one here is aware of.
I am having the same problem. I have an award reservation on CO on hold (fare lock) that needs to be ticketed but all my miles are stuck on UA side. I have been trying since last night. United PremEx desk says I am out of luck; That this is no longer an option until they combine accounts. I was upset because I bought a 1st class ticket for me and placed the other for same route on hold for my companion and now I can't ticket it. But... CO Web technical support says that it is just a temporary error that they are trying to fix. They were supposed to have it fixed at noon, but later told me a few more hours. I later called CO Reservations and they told me the same thing that CO tech support said, should be fixed later and they are aware of the problem.
I am hoping CO is correct and it is just temporary.
I am hoping CO is correct and it is just temporary.
Shannon
Last edited by UA Insider; Dec 31, 2011 at 8:07 pm Reason: typo
Dec 31, 2011, 8:34 pm
#7
Join Date: Dec 2001
Location: ATX (Austin, USA)
Programs: United, AA Gold, InsideFlyer subscriber
Posts: 187
Great to see such a quick response to get this sorted out.
I tried using the 'mile merge' online tool about 1 month ago after receiving an email reminder (I forgot I had ever accumulated any Continental miles) and on the last step received an error message ("This service is being updated, try again later").
I tried it a few more times on subsequent days, all with errors. Finally about a week later I tried again and it finally went through.
It's always nice to discover 'lost' miles.
I tried using the 'mile merge' online tool about 1 month ago after receiving an email reminder (I forgot I had ever accumulated any Continental miles) and on the last step received an error message ("This service is being updated, try again later").
I tried it a few more times on subsequent days, all with errors. Finally about a week later I tried again and it finally went through.
It's always nice to discover 'lost' miles.
Jan 1, 2012, 8:24 am
#9
Join Date: Aug 2009
Location: MSP
Programs: DL Silver, UA Silver, AMX Plat, Carlson Gold, SPG Gold
Posts: 188
Just worked for me, too. I also thought the mileage merge would not happen until sometime in March 2012, and so was surprised when the agent told me it would happen today. Looks like today is not the merge day.
Jan 1, 2012, 9:51 am
#10
Join Date: Mar 2002
Location: SAN
Programs: AA EP 2MM; AS 75k; UA PP 2MM
Posts: 94
Auto xfr seems to work
When I checked out My.MileagePlus this am (re: lifetime mile status), I noticed that my most recent Chase Continental MC mileage credit shows up in MP activity for 2011. Last week, I tried to manually transfer and encountered same error message as OP. So, in my case, auto transfer appears to be working.
Jan 30, 2012, 1:24 pm
#11
Join Date: May 2009
Location: London, UK
Programs: BA Silver, Hyatt Globalist
Posts: 452
Anyone else having trouble with this? I need to move some miles from UA to CO to ticket a reservation I have on hold. On Chrome, Safari and Firefox the first page of the transfer tool says
"To begin, please enter your login information for BOTH accounts: "
However, there is only the option to enter UA details - the CO box just isn't there. It lets me enter just UA and go to the next screen, but then at the bottom of that screen under my address it says "Java Exception: java.lang.NullPointerException", and there's no way to click through to the next screen.
On IE I can enter both UA and CO details, but then I just get
" ACCOUNTS NOT MATCHED:
There was a system error attempting to confirm your MileagePlus credentials. Please try again later. (TR202) "
"To begin, please enter your login information for BOTH accounts: "
However, there is only the option to enter UA details - the CO box just isn't there. It lets me enter just UA and go to the next screen, but then at the bottom of that screen under my address it says "Java Exception: java.lang.NullPointerException", and there's no way to click through to the next screen.
On IE I can enter both UA and CO details, but then I just get
" ACCOUNTS NOT MATCHED:
There was a system error attempting to confirm your MileagePlus credentials. Please try again later. (TR202) "
Jan 31, 2012, 1:25 pm
#14
Join Date: Jul 2010
Location: DCA
Programs: US CP, DL GM, AA Plat
Posts: 729
Feb 21, 2012, 8:10 pm
#15
Join Date: Nov 2004
Location: Singapore
Programs: AA EXP, UA 1MM/1k
Posts: 477
down again?
The login page only asks for my MP number and not my onepass number. Once I input my MP number, the page shows the box to ask for the number of miles to be transferred, but there is no "submit" or "continue" button. Instead, it shows java error nullpointerexception.