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2012 Global Entry fee refund - Plat and 1K [new credit process as of 27 Jul 2012]

2012 Global Entry fee refund - Plat and 1K [new credit process as of 27 Jul 2012]

Old Mar 15, 12, 9:48 am
  #106  
 
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,952
Seems shortsighted to expect an answer from an agent when the policy is not yet in affect. Wait until April 1, that's the first day of Q2... and frankly give it until June 30... if there's no word by then, I think it would at that point be another log on the fire. As it is, it's like complaining that UA hasn't released what their 4th 787 route is.
bmvaughn is offline  
Old Mar 25, 12, 1:11 am
  #107  
 
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,384
Do any GE members remember exactly what the food question is? I'm always bringing back some kind of food with me, and always get the big A on my form.
BigE is offline  
Old Mar 25, 12, 10:14 am
  #108  
 
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
Originally Posted by BigE View Post
Do any GE members remember exactly what the food question is? I'm always bringing back some kind of food with me, and always get the big A on my form.
You can view the old question in this video, at the 36-second mark:

http://www.youtube.com/watch?v=hzSW6zgHcpo

The new question is the same, except for the omission of the word food. This means that if you are bringing baked goods, chocolate, or candy you do not have to declare it, and you will receive a clean chit from the machine.

FYI, this thread is more appropriate for general questions about GE:

http://www.flyertalk.com/forum/pract...orthwhile.html
14940674 is offline  
Old Mar 25, 12, 10:59 am
  #109  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,871
Originally Posted by 14940674 View Post
You can view the old question in this video, at the 36-second mark:

http://www.youtube.com/watch?v=hzSW6zgHcpo

The new question is the same, except for the omission of the word food. This means that if you are bringing baked goods, chocolate, or candy you do not have to declare it, and you will receive a clean chit from the machine.

FYI, this thread is more appropriate for general questions about GE:

http://www.flyertalk.com/forum/pract...orthwhile.html
Thanks for the links.

Let's limit the discussion here to United and it's Global Entry fee refund. Other topics for GE can be discussed in the appropriate threads/forums.

iluv2fly
Moderator, UA
iluv2fly is offline  
Old Apr 4, 12, 12:27 am
  #110  
 
Join Date: Mar 2006
Programs: UA
Posts: 3
Now that we are a few days into the 2nd quarter, has anyone heard anything? Anyone with luck getting the reimbursement?
ronn888 is offline  
Old Apr 9, 12, 6:22 am
  #111  
 
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
Originally Posted by ronn888 View Post
Now that we are a few days into the 2nd quarter, has anyone heard anything? Anyone with luck getting the reimbursement?
So I have a long saga about this. I inquired late last year in November, and asked if I signed up now, would I get reimbursed. I was told I would, and to keep my receipt and submit it after January 1. I kept the e-mail, and signed up for GE.

I submitted my receipt with the e-mail in January and was told to wait until April 1, and re-submit.

I sent it in again on April 2, with my all of my correspondences. I got an e-mail back from United a few days ago that states that this program hasn't started yet, and to wait until it is officially announced, at which point there will be information on where to send my receipt.

So, has it not officially started? It is Q2 now.
emanon256 is offline  
Old Apr 9, 12, 6:40 am
  #112  
 
Join Date: Sep 2011
Location: NYC
Programs: AA EXP, UA Plat
Posts: 311
Originally Posted by John Thacker View Post
Fliers without status don't religiously log in and check their upcoming flights. I seriously doubt that there's that many of them calling to "make sure," not compared to all us elites who are upset with growing pains and the SNAFUs of the switchover.
+1


It would be nice to see the details on this process but I can't find anything on the United website yet.
LeftsideWindow is offline  
Old Apr 9, 12, 3:56 pm
  #113  
 
Join Date: Oct 2004
Posts: 266
This is a page I hadn't seen before that is linked to from the premier benefits page. Since it says you have to be Plat or 1K for the 2012 program year, I wonder if that means I can apply for GE now and submit my reimbursement in May (when I achieve plat) to take advantage of it for a trip next month.

https://www.united.com/web/en-US/con...ices.aspx#gecb

Global Entry compensation benefit
Global Entry is a U.S. Customs and Border Protection program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States.

MileagePlus compensates 2012 Global Services, Premier 1K and Premier Platinum members for the $100 Global Entry application fee, for new applications. Starting later in June, there will be an automated process to take advantage of this benefit, in the form of a code that can be redeemed during the Global Entry application process. Well provide full details on this process soon.

Until that time, eligible members may be compensated in the form of a $100 united.com TravelBank credit. To apply for this credit, please follow these steps:

1.Complete your Global Entry application at the Global Online Enrollment System (GOES): https://goes-app.cbp.dhs.gov/
2.Send an email to [email protected], with the following information:
Your MileagePlus number (eight-character, alphanumeric)
The name on your account
A confirmation of your Global Entry application submission, such as a payment summary screenshot, email confirmation, or approval letter
Once we have verified your eligibility, we will deposit a $100 credit into your MileagePlus accounts TravelBank balance, which you can use to book travel on united.com. Please allow 2-4 weeks for this process to complete. See TravelBank Terms and Conditions.

Additional details
The Global Entry compensation benefit applies to new applications only and has a maximum value of $100 USD every five years. Members with an existing Global Entry membership can take advantage of this benefit during their next renewal. The overall compensation benefit is open only to members who earned status for the 2012 program year, and who applied for Global Entry after January 1, 2012. The TravelBank credit process described above will end in June, when the automated process for this benefit takes effect.

For detailed information on the Global Entry program, please visit the U.S. Customs and Border Protection website at www.globalentry.gov.

Expedited security screening
Global Entry members may also be eligible for TSA Pre✔TM, an expedited security screening program currently being tested by the TSA. To participate, please visit the TSA Pre-screening Sign-up page (requires login).
bwiflyer01 is offline  
Old Apr 9, 12, 5:12 pm
  #114  
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Join Date: Dec 2007
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Originally Posted by bwiflyer01 View Post
This is a page I hadn't seen before that is linked to from the premier benefits page. Since it says you have to be Plat or 1K for the 2012 program year, I wonder if that means I can apply for GE now and submit my reimbursement in May (when I achieve plat) to take advantage of it for a trip next month.

Additional details
The overall compensation benefit is open only to members who earned status for the 2012 program year, and who applied for Global Entry after January 1, 2012.
I was thinking the same thing. It would not hurt to try. I should hit Plat in May too and and i just got global entry last week. I'm not too hopeful as flights flown in 2012 technically count for 2013 program year, we just get to enjoy the benefits right away.
CDKing is offline  
Old Apr 9, 12, 5:47 pm
  #115  
 
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
Originally Posted by bwiflyer01 View Post
This is a page I hadn't seen before that is linked to from the premier benefits page. Since it says you have to be Plat or 1K for the 2012 program year, I wonder if that means I can apply for GE now and submit my reimbursement in May (when I achieve plat) to take advantage of it for a trip next month.

https://www.united.com/web/en-US/con...ices.aspx#gecb

Global Entry compensation benefit
Global Entry is a U.S. Customs and Border Protection program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States.

MileagePlus compensates 2012 Global Services, Premier 1K and Premier Platinum members for the $100 Global Entry application fee, for new applications. Starting later in June, there will be an automated process to take advantage of this benefit, in the form of a code that can be redeemed during the Global Entry application process. Well provide full details on this process soon.

Until that time, eligible members may be compensated in the form of a $100 united.com TravelBank credit. To apply for this credit, please follow these steps:

1.Complete your Global Entry application at the Global Online Enrollment System (GOES): https://goes-app.cbp.dhs.gov/
2.Send an email to [email protected], with the following information:
Your MileagePlus number (eight-character, alphanumeric)
The name on your account
A confirmation of your Global Entry application submission, such as a payment summary screenshot, email confirmation, or approval letter
Once we have verified your eligibility, we will deposit a $100 credit into your MileagePlus accounts TravelBank balance, which you can use to book travel on united.com. Please allow 2-4 weeks for this process to complete. See TravelBank Terms and Conditions.

Additional details
The Global Entry compensation benefit applies to new applications only and has a maximum value of $100 USD every five years. Members with an existing Global Entry membership can take advantage of this benefit during their next renewal. The overall compensation benefit is open only to members who earned status for the 2012 program year, and who applied for Global Entry after January 1, 2012. The TravelBank credit process described above will end in June, when the automated process for this benefit takes effect.

For detailed information on the Global Entry program, please visit the U.S. Customs and Border Protection website at www.globalentry.gov.

Expedited security screening
Global Entry members may also be eligible for TSA Pre✔TM, an expedited security screening program currently being tested by the TSA. To participate, please visit the TSA Pre-screening Sign-up page (requires login).
Thanks! I just submitted my email!
eagle92 is offline  
Old Apr 9, 12, 6:02 pm
  #116  
 
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
Originally Posted by bwiflyer01 View Post
Additional details
The Global Entry compensation benefit applies to new applications only and has a maximum value of $100 USD every five years. Members with an existing Global Entry membership can take advantage of this benefit during their next renewal. The overall compensation benefit is open only to members who earned status for the 2012 program year, and who applied for Global Entry after January 1, 2012. The TravelBank credit process described above will end in June, when the automated process for this benefit takes effect.
This really makes me really

I asked them via e-mail last November if I applied then, if I would be reimbursed, and was told I would. I have not left the country since, and probably won't in the next 5 years. I only applied because I may be able to do TSA Pre Screen. So United just cost me $100.
emanon256 is offline  
Old Apr 9, 12, 7:21 pm
  #117  
 
Join Date: Feb 2008
Location: ORD
Programs: Newly minted AA EXP Plat., disatisfied UA 1K, Marriott Silver & Hilton Gold
Posts: 704
Originally Posted by emanon256 View Post
This really makes me really

I asked them via e-mail last November if I applied then, if I would be reimbursed, and was told I would. I have not left the country since, and probably won't in the next 5 years. I only applied because I may be able to do TSA Pre Screen. So United just cost me $100.
So you signed up for GE for just one trip? Customs doesn't take that long to get through. It probably took you longer to get signed up for GE, interviewed, and do any of the other required steps, than it would have taken you to get through customs a couple times. That is funny!!!

Anyway, it's just $100 - in the scheme of things, no big deal - it was obviously very important to you so I wouldn't second guess yourself now.
reddirt14 is offline  
Old Apr 9, 12, 7:25 pm
  #118  
 
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
Originally Posted by reddirt14 View Post
So you signed up for GE for just one trip? Customs doesn't take that long to get through. It probably took you longer to get signed up for GE, interviewed, and do any of the other required steps, than it would have taken you to get through customs a couple times. That is funny!!!

Anyway, it's just $100 - in the scheme of things, no big deal - it was obviously very important to you so I wouldn't second guess yourself now.
I applied because it was the only way to be eligible for TSA PreScreen which the United CSR also said would be in Denver by January 1, 2012. That also didn't happen.
emanon256 is offline  
Old Apr 9, 12, 7:41 pm
  #119  
 
Join Date: Feb 2008
Location: ORD
Programs: Newly minted AA EXP Plat., disatisfied UA 1K, Marriott Silver & Hilton Gold
Posts: 704
Gotcha - well at least you've got it now. I wouldn't worry about it. Don't second guess yourself. When all that stuff happens, you'll be ready for it.
reddirt14 is offline  
Old Apr 9, 12, 7:46 pm
  #120  
 
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
Originally Posted by reddirt14 View Post
Gotcha - well at least you've got it now. I wouldn't worry about it. Don't second guess yourself. When all that stuff happens, you'll be ready for it.
Thanks, I hope so, its just annoying. At least I didn't go out of my way for the interview, I just went to the airport 30 min early one day
emanon256 is offline  

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