Extending SWUs 2012
#241
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,285
Is there anyone left flying UA who can afford a 'W' fare long haul?
Don't the Kettles on S and T who pay ˝ the W fare, get offered buy ups these days for a few $100?
Then few or zero seats are left for anyone using a SWU/GPU
Who pays $2900 or whatever for a W from here these days?
1K is a joke as of this year.
Don't the Kettles on S and T who pay ˝ the W fare, get offered buy ups these days for a few $100?
Then few or zero seats are left for anyone using a SWU/GPU
Who pays $2900 or whatever for a W from here these days?
1K is a joke as of this year.
#242
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,552
#243
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,336
#244
Join Date: Apr 2012
Location: PIT
Programs: UA GS, AA EXP, Amex Plat
Posts: 314
OnePass members can't extend?
Just called the GS line to extend a GPU that expires today. Agent put me on a conference call with the MP desk.
And the MP desk told me they can't extend my GPU until December because I am an original OnePass member and the system only allows them to extend GPUs from original MP members. WHT?? Is this info true and I didn't see it upthread?
I was thinking about using this GPU to upgrade from J to F on a GIG-USA-PEK ticket, but now it's going to be GIG-FRA-PEK on LH in F. Way to go, UA.
And the MP desk told me they can't extend my GPU until December because I am an original OnePass member and the system only allows them to extend GPUs from original MP members. WHT?? Is this info true and I didn't see it upthread?
I was thinking about using this GPU to upgrade from J to F on a GIG-USA-PEK ticket, but now it's going to be GIG-FRA-PEK on LH in F. Way to go, UA.
#245
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,236
Just called the GS line to extend a GPU that expires today. Agent put me on a conference call with the MP desk.
And the MP desk told me they can't extend my GPU until December because I am an original OnePass member and the system only allows them to extend GPUs from original MP members. WHT?? Is this info true and I didn't see it upthread?
I was thinking about using this GPU to upgrade from J to F on a GIG-USA-PEK ticket, but now it's going to be GIG-FRA-PEK on LH in F. Way to go, UA.
And the MP desk told me they can't extend my GPU until December because I am an original OnePass member and the system only allows them to extend GPUs from original MP members. WHT?? Is this info true and I didn't see it upthread?
I was thinking about using this GPU to upgrade from J to F on a GIG-USA-PEK ticket, but now it's going to be GIG-FRA-PEK on LH in F. Way to go, UA.
#246
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,336
#248
Join Date: Apr 2012
Location: PIT
Programs: UA GS, AA EXP, Amex Plat
Posts: 314
Whatever, this is too much trouble for a GPU. I don't have neither the patience nor the time to deal with this company anymore. Thanks to FT, I've got 16 SWUs with AA.
#249
Join Date: Jul 2009
Location: SFO
Programs: UA--no longer 2P as of 3/2012 and don't even care. Never thought I'd say that.
Posts: 767
Despite alot of issues with UA this year, I just want to report what a great job they did redepositing and extending 2 LH paper certificate SWU's for my husband.
They both expire today. I realized it a little late, and called MP on 9/25 to ask if there was still time to return them, for electronic redeposit and extension to 12/31/2012. I spoke to someone in the in the Philippines, who conferred with a "supervisor" and assured me there was time. I was skeptical but desperate so on 9/26 I overnighted them via USPS, except the MP Service Center is so remote apparently that the USPS doesn't guarantee overnight service. MP Center received the certificates 9/28 in the a.m. Yesterday morning I received an email confirming the electronic redeposit and extension to 12/31/2012. I confirmed this information on my husband's account.
A sincere yay for United. Of course, if he were hitting better than .500 on C to F upgrades on LH between SFO and FRA/MUC, all this wouldn't have been necessary.
They both expire today. I realized it a little late, and called MP on 9/25 to ask if there was still time to return them, for electronic redeposit and extension to 12/31/2012. I spoke to someone in the in the Philippines, who conferred with a "supervisor" and assured me there was time. I was skeptical but desperate so on 9/26 I overnighted them via USPS, except the MP Service Center is so remote apparently that the USPS doesn't guarantee overnight service. MP Center received the certificates 9/28 in the a.m. Yesterday morning I received an email confirming the electronic redeposit and extension to 12/31/2012. I confirmed this information on my husband's account.
A sincere yay for United. Of course, if he were hitting better than .500 on C to F upgrades on LH between SFO and FRA/MUC, all this wouldn't have been necessary.

#250
Join Date: May 2009
Location: PHL
Posts: 2,842
Just called MP, 5 second wait for an agent....my 2012 GPU's expire on 10/31, I requested 2 be extended to use for travel on 11/2 and 11/5 already booked. The agent said they are extending GPU's for 1Ks up through the end of 2012 and extended all of my GPUs.
FWIW, I am originally a OP member and earned these through the OP account, but also had a PMUA MP account pre 3/3. The agent had no issues.
FWIW, I am originally a OP member and earned these through the OP account, but also had a PMUA MP account pre 3/3. The agent had no issues.
Last edited by nova08; Oct 24, 12 at 1:43 pm
#251
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Land of Lightfoot
Programs: AA Plat, AS MVP, HH Dia, Bonvoy Gold, IHG Gold, Reno Air MEGA Platinum
Posts: 9,788
I have 2 more GPUs expiring in November. I called MP to get them extended one month to 12/12.
Agent told me I can only extend them during the month they expire, so I have to call back on November 1st.

I was in no mood to argue. I'll just call back.
Agent told me I can only extend them during the month they expire, so I have to call back on November 1st.

I was in no mood to argue. I'll just call back.

#252
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I got that a few times... silly...
#254
Join Date: Sep 2007
Location: Between SFO and SJC
Programs: UA 1K-MM
Posts: 1,406
I had one of my original six 2011 qualifying year GPUs expiring 12/31 that was extended to 1/31/13 due to the policy change. But I was just able to extend that one another year (as I won't be flying in January). It was a case of if you don't succeed, call back until you do.

#255
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 641
My GPUs were scheduled to expire in December. I called in December and inquired why the expiration hadn't changed to January 31. The agent said that I was correct and extended them to the 31st of January.
I have two left currently. I just called to extend them to use on a trip in February. I was informed they cannot extend them because they were extended once already. I informed them that was because of the policy change. The agent was trying to be helpful but informed me the system wouldn't allow him to extend because they already were. I then asked if he could just remove the two currently in there and deposit 2 more that expire the beginning of March. He said he could not do that because I did not keep my 1k status
I asked to speak to a supervisor. The supervisor was less helpful than the agent and told me that that policy was only for GPUs earned in 2012. I informed him that it was also retroactive to 2011. He denied this and said there is nothing he could do.
What can I do? Does anyone have the policy change information?
I have two left currently. I just called to extend them to use on a trip in February. I was informed they cannot extend them because they were extended once already. I informed them that was because of the policy change. The agent was trying to be helpful but informed me the system wouldn't allow him to extend because they already were. I then asked if he could just remove the two currently in there and deposit 2 more that expire the beginning of March. He said he could not do that because I did not keep my 1k status

I asked to speak to a supervisor. The supervisor was less helpful than the agent and told me that that policy was only for GPUs earned in 2012. I informed him that it was also retroactive to 2011. He denied this and said there is nothing he could do.
What can I do? Does anyone have the policy change information?