Jeff's speech at Deutsche Bank Aviation and Transportation Conference
Sep 13, 2011, 5:35 pm
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Jeff's speech at Deutsche Bank Aviation and Transportation Conference
http://ir.unitedcontinentalholdings....&p=irol-IRHome
In this he states about the Loyalty Program, he says OUR NEW LOYALTY program and also about halfway through or so he laughs about customers using their own devices so when they break it's not "our" problem.
In this he states about the Loyalty Program, he says OUR NEW LOYALTY program and also about halfway through or so he laughs about customers using their own devices so when they break it's not "our" problem.
Last edited by zabes64; Sep 13, 2011 at 5:37 pm Reason: Link correcting
Sep 13, 2011, 5:54 pm
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It's just audio, but he talks about the 747, because they don't plan on having them a long time, so with the wireless videos we can download, if we break our ipads, computers etc., it's not United's problem.
I think he was trying to talk about the cost savings of not having to worry about repairing AVOD, but he decided to make a joke out of it.
I think he was trying to talk about the cost savings of not having to worry about repairing AVOD, but he decided to make a joke out of it.
Sep 13, 2011, 5:58 pm
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I already use my own devise much more than AVOD. And I welcome the changeover moving forward. What's wrong with making a joke about if it breaks, it not being UA's problem?
Sep 13, 2011, 6:13 pm
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An interesting listen, Smisek can across as knowledgeable and said the sorts of thing financial folks wanted to hear.
From a FT pov, he mention
- revamped PS
- revamping cabins in general
- more lie-flat seats
- streaming video in 747
- need to create a service culture
- mention two drivers of executive compensation -- ROIC and employee satisfaction
and one interest comment was the role of the domestic system as a feeder for the international system
From a FT pov, he mention
- revamped PS
- revamping cabins in general
- more lie-flat seats
- streaming video in 747
- need to create a service culture
- mention two drivers of executive compensation -- ROIC and employee satisfaction
and one interest comment was the role of the domestic system as a feeder for the international system
Sep 13, 2011, 6:17 pm
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I did see on a slide something about domestic capacity reduction. Does that mean more RJ's, or service reduction overall ? I'm mostly domestic so I'm not sure this is a change I'll like.
Sep 13, 2011, 6:25 pm
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The largest U.S. airlines outlined plans Tuesday to trim domestic flying next year in an effort to keep a recent run of fare increases on track, though executives said demand remained robust.
Basically they see 2012 cap flat and cutting domestic. This isn't too surprisng as domestic surely is going to be axed with the merger gong forward more.
Last edited by FlyinHawaiian; Sep 13, 2011 at 7:23 pm Reason: violation of http://www.flyertalk.com/help/rules.php#q91
Sep 13, 2011, 9:01 pm
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Sep 13, 2011, 11:24 pm
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Sep 14, 2011, 9:44 am
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Jeff can talk all he wants but the new COUA LCC carrier will never come close to the services that international carries are now providing and upgrading their products to. On LH FC you now have a dedicated FC seat and also a dedicated bed next to you on their 747's. COUA LCC BF will never come close to matching that. This is Jeff from Texas talking not some international leader in airline culture. 
Last edited by sxf24; Sep 14, 2011 at 4:29 pm
Sep 14, 2011, 9:53 am
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Why all of a sudden when they fail to perform to the standards they communicate are we so quick to point out that it's no longer First Class?
If they called it Continental Business or BusinessPremier or BusinessElite or some other name, then sure, I'd see your point. But BusinessFirst is the moniker, and their advertising is well, their typical Rah! Rah! advertising.
Sep 14, 2011, 10:10 am
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Why? They market it as "BusinessFirst" and the hold music even tells you it's an "international First Class experience at an affordable price."
Why all of a sudden when they fail to perform to the standards they communicate are we so quick to point out that it's no longer First Class?
If they called it Continental Business or BusinessPremier or BusinessElite or some other name, then sure, I'd see your point. But BusinessFirst is the moniker, and their advertising is well, their typical Rah! Rah! advertising.
Why all of a sudden when they fail to perform to the standards they communicate are we so quick to point out that it's no longer First Class?
If they called it Continental Business or BusinessPremier or BusinessElite or some other name, then sure, I'd see your point. But BusinessFirst is the moniker, and their advertising is well, their typical Rah! Rah! advertising.
UA has made investing in its premium product a priority. Since most demand is for C/J tickets, rather than F, this is where most of the focus is. UA's next generation C/J product on both 2- and 3-class aircraft is very competitive with C/J products most of its competitors.
Getting hung up on legacy branding for a subsidiary that is going to disappear in the next 6 months seems a bit shortsighted and petty. Let's focus on the hard and soft product being rolled out and wait to see how UA brands its C/J cabin on 2- and 3-class aircraft once the integration of the two carriers is complete.
Sep 14, 2011, 10:11 am
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Jeff can talk all he wants but the new COUA LCC carrier will never come close to the services that international carries are now providing and upgrading their products to. On LH FC you now have a dedicated FC seat and also a dedicated bed next to you on their 747's. COUA LCC BF will never come close to matching that.
...and in Lufthansa Business Class you get a 2002-generation flat-but-not-level seat even on the A380. The United and Continental Flat Beds in Business Class blow the LH C product away.
Put another way, New United doesn't have as far to go to be a top-rate carrier on premium longhaul as you think.
UA has made investing in its premium product a priority. Since most demand is for C/J tickets, rather than F, this is where most of the focus is. UA's next generation C/J product on both 2- and 3-class aircraft is very competitive with C/J products most of its competitors...Let's focus on the hard and soft product being rolled out and wait to see how UA brands its C/J cabin on 2- and 3-class aircraft once the integration of the two carriers is complete.
Last edited by iluv2fly; Sep 14, 2011 at 3:39 pm Reason: merge