Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Merger Update: Details about our $500M in onboard product improvements

Community
Wiki Posts
Search

Merger Update: Details about our $500M in onboard product improvements

Thread Tools
 
Search this Thread
 
Old Aug 24, 2011, 3:53 pm
  #301  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by sbm12
Because it is fewer premium seats, right? Which is bad for the folks looking to upgrade.
It's also bad for people looking to buy them. Fewer seats means decreased supply, higher prices, or in some cases, no availability.

With CO, sometimes you can't buy an F seat EWR-LAX/SFO unless you plan 2+ weeks out.

Remember also that people who buy high fares often do so partly for the flexibility. That means there needs to be some available C space for changes.

While I know CO likes to run optimally, but optimally can backfire here, because that premium passenger who paid top dollar so he can fly earlier if needed is not going to be happy when all the earlier flights are full up in C. The fancy AVOD and enhanced E+ is not gonna cut it.



Originally Posted by sbm12
But for the folks buying C or who do get upgrades the C product will be markedly better.
True. But now they do not have the ability to upgrade to F.


Originally Posted by sbm12
For the folks who are just stuck in E+ the product will be markedly better (1-3" more pitch). For everyone on the plane the IFE will be markedly better.
And for those who do not qualify for E+, now they have to pay up or get less legroom. I would have expected that with CO's egalitarian mindset, they would have liked the E+ for all concept on this route.


Originally Posted by sbm12
Did I miss something that makes these changes so bad for so many folks?
Yes.
channa is offline  
Old Aug 24, 2011, 4:03 pm
  #302  
Ambassador: Alaska Airlines
 
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Originally Posted by uastarflyer
tomorrow: Y cabin has E- infestation. Fewer premium seats. Fewer to upgrade to, and quite possibly loss of CR1. (who would do EWR-HNL in Y if they could CR1 JFK-SFO-HNL?? SMI/J will see and smash that loophole soon enough).
Originally Posted by UA-NYC
Excellent analysis. While I'm not a Hawai'i traveler, I recognize this loophole and do share the fear that PS will lose it's CR-1 usage ability.
IMO, that is not a "loophole", it is explicitly permissible by the program rules and they encourage you to take this routing if you want to use your CR1s. Otherwise, if you really want the nonstop then buy W fare and use the SWU or pony up and pay the miles+copay.

For years, CO fliers who wanted free upgrades would fly EWR-LAX-HNL to snag EUA space. I don't see how this is different and they are fully aware of this option being available to frequent fliers.

It is a bit extreme to imply that UA/CO employees are not so bright and they are unaware of this so-called loophole. Heck, I even flew EWR-LAX-HNL-GUM-HKG rather than EWR-HKG for this very reason.

Having 38 premium seats on every PS flight is way too many seats for this route after DL expanded their flights and services on this route and VX's entry into the market. Trust me, most of the time the F cabin is not filled with revenue customers [paid+upgrades]. If you think they sell more than 30 seats [F+C] often then you will be surprised to know that is rather rare...

AA is not going to have that many premium seats for much longer either, just wait until they start retiring the 762s.
golfingboy is offline  
Old Aug 24, 2011, 4:13 pm
  #303  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Talking

Originally Posted by golfingboy
Heck, I even flew EWR-LAX-HNL-GUM-HKG rather than EWR-HKG for this very reason.
Wah.

That would be a heck of MR if EUAs all clear...

Maybe I should try to add BOS-EWR segment.

How much did you pay? Is the fare cheap

Is CR-1 allowed in this? From EWR all the way to HNL or maybe GUM?
kb1992 is offline  
Old Aug 24, 2011, 4:17 pm
  #304  
Ambassador: Alaska Airlines
 
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Originally Posted by channa
Remember also that people who buy high fares often do so partly for the flexibility. That means there needs to be some available C space for changes.

While I know CO likes to run optimally, but optimally can backfire here, because that premium passenger who paid top dollar so he can fly earlier if needed is not going to be happy when all the earlier flights are full up in C. The fancy AVOD and enhanced E+ is not gonna cut it.
If that is the case, then they will start holding back a couple of C seats from upgrades until 30-45 minutes before departure for last minute walk ups and for those who wants to change their flights :-:

Y on the other hand ends up going overbooked on the PS routes quite frequently, which sparked a need to add some more seats in Y. Demand is definitely there for at least 100 Y seats and the demand is definitely not there for more than 30 premium seats.

Originally Posted by channa
True. But now they do not have the ability to upgrade to F.
Ok let's play with that logic... Say they decide to keep the F seats as it is, and replace the C seats with the new BF seats, do you think they will be thrilled to be upgraded to F?

The new seats definitely are going to be a hit and a very positive improvement for most paid F/C customers.

Originally Posted by kb1992
Wah.

That would be a heck of MR if EUAs all clear...

Maybe I should try to add BOS-EWR segment.

How much did you pay? Is the fare cheap

Is CR-1 allowed in this? From EWR all the way to HNL or maybe GUM?
I paid $805 all in. EUA and CR1s are eligible on all flights except HNL-GUM, but now that route is going to be replaced with a domestic configuration 777 so that might change.

My friend got EWR-LAX-HNL/GUM-HKG. I wound up #1 on the list for EWR-LAX, but the agent blocked a full row for me in row 37 and there were only 2 seats open in Y on that flight... Yup both seats were in my row So, upon after taking off, I pulled out my Delta BusinessElite duvet blanket, feather pillow, and my kindle

Last edited by iluv2fly; Aug 24, 2011 at 4:33 pm Reason: merge
golfingboy is offline  
Old Aug 24, 2011, 4:27 pm
  #305  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by golfingboy
If that is the case, then they will start holding back a couple of C seats from upgrades until 30-45 minutes before departure for last minute walk ups and for those who wants to change their flights :-:
There's nothing to hold back if they're all sold. Remember that premium capacity is being reduced by 1/3 here.
channa is offline  
Old Aug 24, 2011, 4:35 pm
  #306  
Ambassador: Alaska Airlines
 
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Originally Posted by channa
There's nothing to hold back if they're all sold. Remember that premium capacity is being reduced by 1/3 here.
FWIW, I did a quick simple search LAX/SFO-JFK for next Thursday and none of the flights are booked over 30 premium seats [that includes upgrades] and Y is overbooked on all flights.
golfingboy is offline  
Old Aug 24, 2011, 4:40 pm
  #307  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by golfingboy
FWIW, I did a quick simple search LAX/SFO-JFK for next Thursday and none of the flights are booked over 30 premium seats [that includes upgrades] and Y is overbooked on all flights.

I thought the new number was 26 seats.

Also, premium travellers often don't have the luxury of booking a week out. Couple of days maybe, but not a week.

Take this Sunday for example. There are several flights showing very low C numbers -- C1 or C2.
channa is offline  
Old Aug 24, 2011, 4:52 pm
  #308  
Ambassador: Alaska Airlines
 
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Originally Posted by channa
I thought the new number was 26 seats.

Also, premium travellers often don't have the luxury of booking a week out. Couple of days maybe, but not a week.

Take this Sunday for example. There are several flights showing very low C numbers -- C1 or C2.
Yup 26, what I am saying is that 38 seats is simply too much and the demand does not support it...

For Sunday, probably a result of upgrades clearing into the C cabin. UA often releases NC space under 1 week out on many PS routes in my experience, which is why I looked on Thursday...
golfingboy is offline  
Old Aug 24, 2011, 4:54 pm
  #309  
A FlyerTalk Posting Legend
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by channa
It's also bad for people looking to buy them. Fewer seats means decreased supply, higher prices, or in some cases, no availability.
Yeah, capacity discipline by the airlines sucks.

Originally Posted by channa
While I know CO likes to run optimally, but optimally can backfire here, because that premium passenger who paid top dollar so he can fly earlier if needed is not going to be happy when all the earlier flights are full up in C. The fancy AVOD and enhanced E+ is not gonna cut it.
Indeed, only CO tries to run "optimally." I don't even know what that means.

Originally Posted by channa
True. But now they do not have the ability to upgrade to F.
No doubt. But given that the new C hard product is better than the old F and the food was the same anyways I fail to see how that matters. :shrug:
sbm12 is offline  
Old Aug 24, 2011, 4:56 pm
  #310  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Talking

Originally Posted by golfingboy
I paid $805 all in. EUA and CR1s are eligible on all flights except HNL-GUM, but now that route is going to be replaced with a domestic configuration 777 so that might change.

My friend got EWR-LAX-HNL/GUM-HKG. I wound up #1 on the list for EWR-LAX, but the agent blocked a full row for me in row 37 and there were only 2 seats open in Y on that flight... Yup both seats were in my row So, upon after taking off, I pulled out my Delta BusinessElite duvet blanket, feather pillow, and my kindle
Let's add BOS-EWR and HKG-SIN to this mix, since we are talking about CO beloved domestic 737s, shall we?

BOS-EWR-LAX-HNL-GUM-HKG-SIN yields 25800 EQM. If you can get it for $805, that sounds an interesting MR.

But, how many hours will it take? 35 hours each way?
kb1992 is offline  
Old Aug 24, 2011, 5:55 pm
  #311  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
Originally Posted by dinoscool3
What are you talking about? What capacity? Even if it was, how is that an upgrade?
The CO764->UA772 GUM swap has resulted in:
16 more premium seats
89 more E+ seats
13 fewer E- seats

That's a net capacity increase of more than 90 seats.
mduell is offline  
Old Aug 24, 2011, 6:11 pm
  #312  
 
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,915
Originally Posted by mduell
The CO764->UA772 GUM swap has resulted in:
16 more premium seats
89 more E+ seats
13 fewer E- seats

That's a net capacity increase of more than 90 seats.

And you end up with crappy UA domestic seats.
dinoscool3 is offline  
Old Aug 24, 2011, 6:20 pm
  #313  
In memoriam
 
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Originally Posted by mduell
The CO764->UA772 GUM swap has resulted in:
16 more premium seats
89 more E+ seats
13 fewer E- seats

That's a net capacity increase of more than 90 seats.
The yin and yang here is some other route in the system lost an equivalent number of seats.
danville 1K is offline  
Old Aug 24, 2011, 6:21 pm
  #314  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Originally Posted by dinoscool3
And you end up with crappy UA domestic seats.
Why is that?

Do you prefer CO regular Y seats with less legroom (vs. UA E+)?
kb1992 is offline  
Old Aug 24, 2011, 6:28 pm
  #315  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by sbm12
Indeed, only CO tries to run "optimally." I don't even know what that means.

CO likes to push things. You know what I mean.

You need to have more capacity than required to accommodate for the unknowns of the business. A paid C customer who spent $10,000 for SYD-SFO-JFK misconnecting in SFO is not going to be happy sitting in Y because there weren't enough premium seats because of CO's "capacity discipline."

CO likes to have things setup for the optimal world -- nobody changes flights, nobody misconnects, there are no strong headwinds, etc. In the perfect world, these CO-esque ideas are fine and make sense. The reality of the business is that it's not a perfect world, and reducing premium cabin capacity to the point where it can sell out a week or two out (which is sometimes the case on CO), is going to cause them problems.
channa is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.