United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]
May 24, 2018, 8:44 am
#1036
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Not sure if anyone else is having this happen, but just checked my UA app on two different iOS devices and 3 of my 5 current reservations were missing. All of them are still showing up on United.com, but just not in the app. Was able to add them back in with the PNR and last name, but this is strange. Not sure what caused those three reservations to disappear all of the sudden...
May 25, 2018, 5:20 pm
#1037
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Even though I am signed in, the United app likes to ask for my password to do certain things within the app. Such as look at my account details, search for award flight or corporate flights. It only lets my search for regular personal flights without asking me to login again. There is an option to increase the time up to 60 mins but no way to disable this annoying behavior. I do not have this problem with other airline apps.
May 25, 2018, 7:24 pm
#1038
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Even though I am signed in, the United app likes to ask for my password to do certain things within the app. Such as look at my account details, search for award flight or corporate flights. It only lets my search for regular personal flights without asking me to login again. There is an option to increase the time up to 60 mins but no way to disable this annoying behavior. I do not have this problem with other airline apps.
Given you you can book a ticket through the app with a stored CC, award flight with miles, etc., I certainly don’t have an issue with it. They also let you see summary account info without authentication, but not details. Note that for a revenue purchase, you do have to authenticate at some point, it’s just further int the process than for an award.
Its not much different from the web site, frankly, where you can sort of be logged in all the time, but need to authenticate for certain things.
Not sure how other carrier apps work for purchase, but I consider it a feature, not a bug. If you want to make authentication easier, and you have a phone that is compatible with Touch (or face) ID, set that up.
May 26, 2018, 8:18 am
#1039
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
its UAs way of implementing security. And I don’t have an issue with it.
Given you you can book a ticket through the app with a stored CC, award flight with miles, etc., I certainly don’t have an issue with it. They also let you see summary account info without authentication, but not details. Note that for a revenue purchase, you do have to authenticate at some point, it’s just further int the process than for an award.
Its not much different from the web site, frankly, where you can sort of be logged in all the time, but need to authenticate for certain things.
Not sure how other carrier apps work for purchase, but I consider it a feature, not a bug. If you want to make authentication easier, and you have a phone that is compatible with Touch (or face) ID, set that up.
May 26, 2018, 10:22 am
#1040
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
if you don’t manually log out when you’re done, should always let you use Touch ID. At least it always does for me.
May 26, 2018, 11:30 am
#1041
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
it works well for me. If it’s not letting you, log out, then log back in, and it should give you an option to enable Touch ID. I’ve had some Touch ID issues with other apps, but never with UAs. There’s also a place in the settings to toggle Touch ID on/off in the settings part of the app - not sure which one applies for account (I.e, seeing mileage transactions) but it always authenticates that way for me too.
if you don’t manually log out when you’re done, should always let you use Touch ID. At least it always does for me.
May 26, 2018, 3:24 pm
#1042
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
it works well for me. If it’s not letting you, log out, then log back in, and it should give you an option to enable Touch ID. I’ve had some Touch ID issues with other apps, but never with UAs. There’s also a place in the settings to toggle Touch ID on/off in the settings part of the app - not sure which one applies for account (I.e, seeing mileage transactions) but it always authenticates that way for me too.
if you don’t manually log out when you’re done, should always let you use Touch ID. At least it always does for me.
When I sign in, I am presented with "do you want to use touch I/D to access your account when you sign in" and I select "enable" but it doesn't seem to stick and the only options under settings for touch I/D are to book with miles and book with money (and this happens every time i log in)
May 27, 2018, 7:09 am
#1043
Join Date: Dec 2013
Location: West Lafayette, IN
Programs: 1MM UA Gold
Posts: 179
No joy for me on my iPhone 6 running iOS 11.3.1
When I sign in, I am presented with "do you want to use touch I/D to access your account when you sign in" and I select "enable" but it doesn't seem to stick and the only options under settings for touch I/D are to book with miles and book with money (and this happens every time i log in)
When I sign in, I am presented with "do you want to use touch I/D to access your account when you sign in" and I select "enable" but it doesn't seem to stick and the only options under settings for touch I/D are to book with miles and book with money (and this happens every time i log in)
No joy for me on my iPhone 6 running iOS 11.3.1
When I sign in, I am presented with "do you want to use touch I/D to access your account when you sign in" and I select "enable" but it doesn't seem to stick and the only options under settings for touch I/D are to book with miles and book with money (and this happens every time i log in)
When I sign in, I am presented with "do you want to use touch I/D to access your account when you sign in" and I select "enable" but it doesn't seem to stick and the only options under settings for touch I/D are to book with miles and book with money (and this happens every time i log in)
Last edited by WineCountryUA; May 27, 2018 at 11:42 am Reason: merging consecutive posts by same member
May 28, 2018, 7:51 pm
#1044
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
its UAs way of implementing security. And I don’t have an issue with it.
Given you you can book a ticket through the app with a stored CC, award flight with miles, etc., I certainly don’t have an issue with it. They also let you see summary account info without authentication, but not details. Note that for a revenue purchase, you do have to authenticate at some point, it’s just further int the process than for an award.
Its not much different from the web site, frankly, where you can sort of be logged in all the time, but need to authenticate for certain things.
Not sure how other carrier apps work for purchase, but I consider it a feature, not a bug. If you want to make authentication easier, and you have a phone that is compatible with Touch (or face) ID, set that up.
Jun 2, 2018, 11:55 am
#1045
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
I recently broke my own advice and changed a flight using the app. It was within 24 hours of booking, so I figured why not - if I can get it done before getting out of bed then it saves finding time to call the 1K desk.
Seamlessly found the flight I needed and did not charge a change fee - watching my card to make sure the (slightly) lower amount posts. I was impressed.
Seamlessly found the flight I needed and did not charge a change fee - watching my card to make sure the (slightly) lower amount posts. I was impressed.
Jun 2, 2018, 7:34 pm
#1046
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I recently broke my own advice and changed a flight using the app. It was within 24 hours of booking, so I figured why not - if I can get it done before getting out of bed then it saves finding time to call the 1K desk.
Seamlessly found the flight I needed and did not charge a change fee - watching my card to make sure the (slightly) lower amount posts. I was impressed.
Seamlessly found the flight I needed and did not charge a change fee - watching my card to make sure the (slightly) lower amount posts. I was impressed.
Online, in the event of a change, you need to enter the card info again (or select the card from your profile) for approving the fee/upfare charge. Yes, there have been situations where the system has charged more then it should (certain upgrade charges, for example, where there were price bugs), but I don’t see how the system would be able to charge if a card wasn’t supplied for the transaction.
Jun 2, 2018, 7:59 pm
#1047
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
It would be a refund, not a charge (fare was slightly lower because nonstop), and the app claimed "$xx.xx refund to card xXXXX". I'm sure I can call UA if it doesn't post correctly.
Jun 7, 2018, 7:17 am
#1048
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,849
Save Passport Data or Not??
I just checked in for an international flight on my iPhone. My passport data (which is on file) was pre propagated as always. When I selected continue a pop up box came up and asked if I wanted to save passport data? I believe in error I clicked do not save and continued. Does this mean that my passport data is now a eraced from UA's system and it won't pre-propagate on future international journeys? Just a little confused. It's something new, and I never noticed it before, have you? Thanks in advance
Jun 7, 2018, 8:14 am
#1049
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I just checked in for an international flight on my iPhone. My passport data (which is on file) was pre propagated as always. When I selected continue a pop up box came up and asked if I wanted to save passport data? I believe in error I clicked do not save and continued. Does this mean that my passport data is now a eraced from UA's system and it won't pre-propagate on future international journeys? Just a little confused. It's something new, and I never noticed it before, have you? Thanks in advance
You could also call UA and have an agent un-check you in, then try re-checking yourself in via the mobile app and see what happens. And if it does happen that your passport data is deleted, re-enter it/save it.
Jun 7, 2018, 9:25 am
#1050
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,849
I think it's hard to say until you try checking in on the app for another intl flight. I've seen that popup for as long as I can remember and I've always selected "save". I'm not sure what selecting the other one does. If anything, you'd just have to take another pic of it.
You could also call UA and have an agent un-check you in, then try re-checking yourself in via the mobile app and see what happens. And if it does happen that your passport data is deleted, re-enter it/save it.
You could also call UA and have an agent un-check you in, then try re-checking yourself in via the mobile app and see what happens. And if it does happen that your passport data is deleted, re-enter it/save it.