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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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Old Nov 2, 17, 9:19 am
  #991  
 
Join Date: Apr 2014
Programs: UA 1K, AA Gold, Marriott/SPG Plat, Hyatt Explorist
Posts: 754
Originally Posted by JohnneeO View Post
Anyone have recent experience with the in-flight, wi-fi based entertainment through the app?

We are a family of four flying EWR-TPA this Saturday, with three Kindles and a Samsung phone, planning to use them all to tap the into the in-flight, wi-fi based entertainment through the app.

Any comments or suggestions?

TIA!
Just make sure you have the latest version downloaded and you might want a USB hub or battery packs for charging all those devices.

I’m assuming you’re talking about one of the Kindle models that runs Android apps.
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Old Nov 2, 17, 10:02 am
  #992  
 
Join Date: Jul 2009
Location: WAS
Programs: UA Gold, low tier elite at several hotel programs named w/ made-up words
Posts: 815
Originally Posted by JohnneeO View Post
Anyone have recent experience with the in-flight, wi-fi based entertainment through the app?

We are a family of four flying EWR-TPA this Saturday, with three Kindles and a Samsung phone, planning to use them all to tap the into the in-flight, wi-fi based entertainment through the app.

Any comments or suggestions?

TIA!
With kids, I don't count on the IFE systems, wifi or seatback, being functional and always bring predownloaded shows on the tablets.

There is also a thread on the Android app:
https://www.flyertalk.com/forum/unit...solidated.html
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Old Nov 5, 17, 9:02 am
  #993  
 
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 677
When are seat changes locked out?

Apologies if this has been answered before, but what is the witching hour after which you can no longer use the app to change your seat assignment? Is it:
  1. After you have completed OLCI?
  2. After the gate takes control?
  3. After you have scanned your BP at the gate?
Just asking because on a flight yesterday I thought I had a bank of 3 E+ seats all to myself, but after scanning my BP and while walking onto the plane, I refreshed the app and saw that the other two seats were now assigned to stand-bys (NRSAs, not that it matters). Tried to move my seat to another bank where only one seat was occupied, but app wouldn't permit it.
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Old Nov 5, 17, 9:25 am
  #994  
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 8,615
Originally Posted by seenitall View Post
Apologies if this has been answered before, but what is the witching hour after which you can no longer use the app to change your seat assignment? Is it:
  1. After you have completed OLCI?
  2. After the gate takes control?
  3. After you have scanned your BP at the gate?
Just asking because on a flight yesterday I thought I had a bank of 3 E+ seats all to myself, but after scanning my BP and while walking onto the plane, I refreshed the app and saw that the other two seats were now assigned to stand-bys (NRSAs, not that it matters). Tried to move my seat to another bank where only one seat was occupied, but app wouldn't permit it.
After the flight goes to gate control.
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Old Nov 5, 17, 10:41 am
  #995  
 
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA. WR, HH, IHG, Accor. TT-GE.
Posts: 2,006
With the latest update, when I want to see the seat map on flight status on my iPhone SE, the plane is so enlarged that a widebody's A, B and possibly C seats are now beyond the bottom of the screen!
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Old Nov 5, 17, 10:51 am
  #996  
 
Join Date: Mar 2009
Location: SFO / HGH
Programs: UA 1K, AS MVPG 75K, Marriott Gold, Hertz PC
Posts: 1,434
Originally Posted by HkCaGu View Post
With the latest update, when I want to see the seat map on flight status on my iPhone SE, the plane is so enlarged that a widebody's A, B and possibly C seats are now beyond the bottom of the screen!
Yeah, I noticed this too on my SE. Seat maps are fine when changing seats, though. I submitted a bug report. Probably an easy fix.
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Old Nov 9, 17, 8:30 am
  #997  
 
Join Date: May 2011
Posts: 18
I saw the press release and reports above that the late October update brought the ability to change existing reservations in the app. Anyone have success with it? Able to change award flights?
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Old Nov 9, 17, 9:48 am
  #998  
 
Join Date: Apr 2014
Programs: UA 1K, AA Gold, Marriott/SPG Plat, Hyatt Explorist
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Originally Posted by dfny36 View Post
I saw the press release and reports above that the late October update brought the ability to change existing reservations in the app. Anyone have success with it? Able to change award flights?
I think all reservations show the “Change flight” button. When you try to change an award flight it opens the change flight page in Safari. I think it only works in-app with some paid flights so far.
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Old Nov 14, 17, 5:02 pm
  #999  
 
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,546
Not able to view reservations or reserve flights: message to update app

My reservations come up in the list but when I try to see one I get a message that I need to update the app. The same thing happens when I try to make a flight reservation.

I have updated the app. I have deleted the app and reinstalled. Happens on both my iPhone (5) and iPad Pro.
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Old Nov 14, 17, 6:31 pm
  #1000  
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Join Date: Sep 2000
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Programs: UA 1K MM, Marriott Lifetime Useless Gold, IHG Plat, Hilton ♢, National Exec, Sixt Plat
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Originally Posted by pushmyredbutton View Post
Yeah, I noticed this too on my SE. Seat maps are fine when changing seats, though. I submitted a bug report. Probably an easy fix.
Same on my iPhone. A week-plus later and still not fixed...Annoying! Now the opposite is true on the iPad app—that used to fill the whole screen, now it’s only about half...It's like they swapped the code between the iPhone and iPad apps.
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Old Nov 16, 17, 5:53 pm
  #1001  
 
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Platinum, SPG Platinum, Hertz Pres Circle
Posts: 253
iOS app update

united app update has a United wallet card!
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Old Nov 26, 17, 1:34 pm
  #1002  
 
Join Date: Jun 2017
Location: SEA | LAX | IAD
Programs: SQ *G, UA, AS
Posts: 322
Is there any way to get the app to just remember my phone number when checking in? It always prompts me for traveler contact information.
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Old Nov 26, 17, 4:37 pm
  #1003  
 
Join Date: Apr 2009
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Originally Posted by getagb View Post
I think all reservations show the “Change flight” button. When you try to change an award flight it opens the change flight page in Safari. I think it only works in-app with some paid flights so far.
I had my son on an award ticket last night. I used the more options tab on the face plate of the reservation.. you will then be brought to your reservation, then look down for the tab..take another flight..he had many options with a zero dollar change. He is a platinum as well however I booked the ticket from my account. So yes, changing flights on awards do work
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Old Nov 27, 17, 6:22 pm
  #1004  
 
Join Date: Apr 2014
Programs: UA 1K, AA Gold, Marriott/SPG Plat, Hyatt Explorist
Posts: 754
Originally Posted by Flying Machine View Post
I had my son on an award ticket last night. I used the more options tab on the face plate of the reservation.. you will then be brought to your reservation, then look down for the tab..take another flight..he had many options with a zero dollar change. He is a platinum as well however I booked the ticket from my account. So yes, changing flights on awards do work
I think what you're describing is the same-day change (SDC) flow within T-24, not a standard reservation change
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Old Dec 14, 17, 1:11 pm
  #1005  
 
Join Date: Jun 2017
Location: SEA | LAX | IAD
Programs: SQ *G, UA, AS
Posts: 322
So my flight was delayed -- apparently that invalidates the (Apple) Wallet boarding pass as well. Is that supposed to happen? I mean, I can still pull up the boarding pass in the United app, but the option to add to Wallet is gone.
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