United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]
Mar 29, 2017, 8:51 am
#916
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,882
IME, comes and goes. Sometimes I see the option, sometimes I don't, but then when I come back to the app again later, it is available. Same on the website, for me - will appear, change (sometimes will tell me a segment is not eligible, when it is), disappear, then come back again. Sometimes it will show on app, but not web, or vice-versa. In other words, at least my experience, the accruals piece is buggy. it also doesn't work for sure in certain situations - for example, if a lap infant is on the reservation, it never shows - it also disappears after you take he outbound. In other words, buggy.
Mar 29, 2017, 7:54 pm
#917
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Titanium
Posts: 755
not sure if it has been mentioned but I keep getting the stupid credit card banners on my app even though I am canadian and can't get the CC. The UA site makes them disappear when I login but the app has me logged in all the time and the darn things keep showing up, any thoughts to get rid of them??
Apr 5, 2017, 5:27 am
#918
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 561
Apr 12, 2017, 12:46 am
#920
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
Apr 13, 2017, 7:26 am
#921
Join Date: Dec 2005
Location: Canada! eh?
Programs: UA 1K
Posts: 386
Problem with United App OLCI, Works on Website
I thought it was just me, but this happens to me with every flight I book.
Recently, I have never been able to OLCI with the mobile app. It used to work, but something changed or I noticed 6 months ago that I keep getting and error.. After flying a bit more, I feel like it is just something screwed up with my profile.
When I try to OLCI with the Mobile App, I complete all the steps go all the way to do the end and it pops up:
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
When I OLCI with a Regular Computer (IE web browser). It finishes all the way at the end and gives me my boarding pass. If I refresh my United App, the boarding passes appears as well. Why would it work on the computer but not on the app? My passport number is saved, I have Pre Check, and it's an Canada > USA flight.
Who and how do I get someone at United to look in to this?
Recently, I have never been able to OLCI with the mobile app. It used to work, but something changed or I noticed 6 months ago that I keep getting and error.. After flying a bit more, I feel like it is just something screwed up with my profile.
When I try to OLCI with the Mobile App, I complete all the steps go all the way to do the end and it pops up:
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
When I OLCI with a Regular Computer (IE web browser). It finishes all the way at the end and gives me my boarding pass. If I refresh my United App, the boarding passes appears as well. Why would it work on the computer but not on the app? My passport number is saved, I have Pre Check, and it's an Canada > USA flight.
Who and how do I get someone at United to look in to this?
Apr 14, 2017, 3:49 am
#924
Join Date: Dec 2005
Location: Canada! eh?
Programs: UA 1K
Posts: 386
I thought it was just me, but this happens to me with every flight I book.
Recently, I have never been able to OLCI with the mobile app. It used to work, but something changed or I noticed 6 months ago that I keep getting and error.. After flying a bit more, I feel like it is just something screwed up with my profile.
When I try to OLCI with the Mobile App, I complete all the steps go all the way to do the end and it pops up:
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
When I OLCI with a Regular Computer (IE web browser). It finishes all the way at the end and gives me my boarding pass. If I refresh my United App, the boarding passes appears as well. Why would it work on the computer but not on the app? My passport number is saved, I have Pre Check, and it's an Canada > USA flight.
Who and how do I get someone at United to look in to this?
Recently, I have never been able to OLCI with the mobile app. It used to work, but something changed or I noticed 6 months ago that I keep getting and error.. After flying a bit more, I feel like it is just something screwed up with my profile.
When I try to OLCI with the Mobile App, I complete all the steps go all the way to do the end and it pops up:
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
When I OLCI with a Regular Computer (IE web browser). It finishes all the way at the end and gives me my boarding pass. If I refresh my United App, the boarding passes appears as well. Why would it work on the computer but not on the app? My passport number is saved, I have Pre Check, and it's an Canada > USA flight.
Who and how do I get someone at United to look in to this?
Last edited by WineCountryUA; Apr 14, 2017 at 12:39 pm Reason: merged into iphone thread
Apr 15, 2017, 10:54 am
#925
Join Date: Jan 2016
Location: SFO
Programs: AA PP, OZ *G, Hyatt Expl, Marriott Gold, Lots of Ex-statuses
Posts: 317
United App User Experience Review
http://www.useronboard.com/how-unite...rds-new-users/
Found a cool site which walks through the UA app for a new user trying to book a flight. It's 149 slides but mostly minor changes and only takes 5 mins to go through.
The UA app is probably the best US airline app, certainly compared to the disaster that is the AA app, but this slide deck was pretty revealing in the user experience flaws in the app. Things that are obvious to us are befuddling to new users.
Found a cool site which walks through the UA app for a new user trying to book a flight. It's 149 slides but mostly minor changes and only takes 5 mins to go through.
The UA app is probably the best US airline app, certainly compared to the disaster that is the AA app, but this slide deck was pretty revealing in the user experience flaws in the app. Things that are obvious to us are befuddling to new users.
Apr 15, 2017, 11:04 am
#926
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Pretty interesting. Overall I love the functionality provided by the App, but I agree, it is confusing in MANY aspects. Why for the love of god are there two "Flight Status" interfaces in a single app?
Apr 15, 2017, 12:47 pm
#927
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,393
http://www.useronboard.com/how-unite...rds-new-users/
Found a cool site which walks through the UA app for a new user trying to book a flight. It's 149 slides but mostly minor changes and only takes 5 mins to go through.
The UA app is probably the best US airline app, certainly compared to the disaster that is the AA app, but this slide deck was pretty revealing in the user experience flaws in the app. Things that are obvious to us are befuddling to new users.
Found a cool site which walks through the UA app for a new user trying to book a flight. It's 149 slides but mostly minor changes and only takes 5 mins to go through.
The UA app is probably the best US airline app, certainly compared to the disaster that is the AA app, but this slide deck was pretty revealing in the user experience flaws in the app. Things that are obvious to us are befuddling to new users.
Jun 23, 2017, 7:23 am
#929
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 561
Jun 25, 2017, 5:54 am
#930
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,283
I see accruals for one reservation (booked recently thru UA) but not another (booked 2 months ago with concur). Not sure if one of those is cause.
It would be nice to be able to change reservations, not just SDC, on the app.
It would be nice to be able to change reservations, not just SDC, on the app.