United SWUs {GPUs} refunded if only domestic leg clears [policy change Sept 2011]
For everybody, an FYI:
As per new United policy starting last week, my SWU certificate was not refunded after *not* receiving the international leg upgrade. The details were: Flight: DEN-SFO-PEK, SWU requested by travel agent Upgraded: DEN-SFO Not Upgraded: SFO-PEK In the past, UA 1K desk would "refund" your SWU cert to your account, since you already get the domestic leg for free as a 1K. Today (June 7, 11), I learned they no longer do so. Lesson: Make sure your SWU is only for the leg you care about, and consider alternatives as these discouraging policies accumulate. Good luck to the new, double-sized elite flier group on UA. |
Originally Posted by lightm
(Post 16522451)
For everybody, an FYI:
As per new United policy starting last week, my SWU certificate was not refunded after *not* receiving the international leg upgrade. The details were: Flight: DEN-SFO-PEK, SWU requested by travel agent Upgraded: DEN-SFO Not Upgraded: SFO-PEK In the past, UA 1K desk would "refund" your SWU cert to your account, since you already get the domestic leg for free as a 1K. Today (June 7, 11), I learned they no longer do so. Lesson: Make sure your SWU is only for the leg you care about, and consider alternatives as these discouraging policies accumulate. Good luck to the new, double-sized elite flier group on UA. I've never taken a chance on this and would only extend the SWU after clearing on the TPAC. It will be a little more tricky if there is a PS flight attached however. |
By way of contrast, Continental's rules regarding "BusinessFirst" upgrades requested with miles and a co-pay are that if the BF segment does not clear, your miles and co-pay are refunded, and you get "freebie" upgrades for any domestic segments.
It'll be interesting to see whether they apply the same rules to their quite new systemwide upgrade system.
Originally Posted by lightm
(Post 16522451)
Lesson: Make sure your SWU is only for the leg you care about, and consider alternatives as these discouraging policies accumulate. Good luck to the new, double-sized elite flier group on UA.
Have you tried asking them (if your situation permits) to swap out a SWU for a CR-1? |
Originally Posted by mherdeg
(Post 16522526)
It'll be interesting to see whether they apply the same rules to their quite new systemwide upgrade system.
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I thought it had always been policy but usually 1K agents would use common sense and give it back.
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As I understand the policy, if any segment clears the SWU is pulled. SWU are not only used for international trips.
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Originally Posted by mherdeg
(Post 16522526)
By way of contrast, Continental's rules regarding "BusinessFirst" upgrades requested with miles and a co-pay are that if the BF segment does not clear, your miles and co-pay are refunded, and you get "freebie" upgrades for any domestic segments.
It'll be interesting to see whether they apply the same rules to their quite new systemwide upgrade system. |
Originally Posted by andyh64000
(Post 16522594)
I thought it had always been policy but usually 1K agents would use common sense and give it back.
When I request the SWU myself (online), I am careful not to request the whole flight, but often I must use some company's 'agent', who un-knowingly enters the SWU for the whole flight, causing troubles. The key is that now, it's a real bummer to get burned and lose 1 of 6 SWUs, on a technicality.
Originally Posted by mherdeg
(Post 16522526)
... Have you tried asking them (if your situation permits) to swap out a SWU for a CR-1?
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Do let us know - if this another change that we will "like", it is scary...
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Originally Posted by 1k650
(Post 16524069)
Do let us know - if this another change that we will "like", it is scary...
In the past, some have been successful in getting them to pull a CR1 instead of a SWU, but if you don't have any CR-1's, then your SOL. I am puzzled that no one has caught this part: In the past, UA 1K desk would "refund" your SWU cert to your account, since you already get the domestic leg for free as a 1K. Today (June 7, 11), I learned they no longer do so. |
Originally Posted by lightm
(Post 16522822)
Correct - on UA, the SWU gets pulled as soon as you request it, and it is considered "used" if any leg of the flight is upgraded. In the past, UA telephone agents could return the SWU to your account if the international leg was not upgraded. But today, I was told they no longer are allowed, as per new policy.
When I request the SWU myself (online), I am careful not to request the whole flight, but often I must use some company's 'agent', who un-knowingly enters the SWU for the whole flight, causing troubles. The key is that now, it's a real bummer to get burned and lose 1 of 6 SWUs, on a technicality. It was a double-edged sword for that route as you wanted to put in for the upgrade asap to get it, but if you did it was gone (due to the SYD-MEL segment clearing). Never got an SWU back by saying that the SYD-MEL segment is shorter than most of domestic segments you could get prior to an international. |
In the e-500 era, when this happened to me (once), the 1K desk was willing to swap out the SWU for e-500s.
If your upgrade clears well in advance of the 100 hour window, I fail to see why the SWU should be refunded for nothing. This situation is avoidable in almost all cases except for "direct" flights that include a domestic and international segment. I would book a multi-city with an overnight at the hub before I would book one of those god awful direct domestic+international flights. As I wrote, it happened once when I was a 1K for the first time. This forum taught me to never repeat that mistake. |
Originally Posted by lightm
(Post 16522451)
...In the past, UA 1K desk would "refund" your SWU cert to your account, since you already get the domestic leg for free as a 1K. Today (June 7, 11), I learned they no longer do so....
As mentioned by others, the rules do state this is the outcome but most agents would correct the situation. Notice the word "most", it was been reported in the past a few agents would not return the SWU but a second call was almost always successful. FT Rule #1, Call again if yo did not like the first answer. |
Originally Posted by jhayes_1780
(Post 16524194)
This would be true if you cleared inside your UDU window (or at the gate). However, if your original DEN-SFO cleared before the UDU windows, then you need to pay with a confirmed instrument.
That said, fortunately my SWU has always then cleared on the intnl flight, so I've never had reason to go back and check whether what they said they did was correctly done or not! |
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