United SWUs {GPUs} refunded if only domestic leg clears [policy change Sept 2011]
Nov 3, 2012, 1:03 pm
#121
Join Date: Oct 2006
Programs: M&M UAL
Posts: 104
I have a booked flight from TLV-EWR-MIA, using my GPU on line the second flight from EWR to MIA cleared but the first one is on the waiting list.
If I don’t get upgrade from TLV to EWR would United redeposit my GPU back in my account or I’m going to lose it because I got the upgrade on the short flight from EWR to MIA?
Thx,
Joe
If I don’t get upgrade from TLV to EWR would United redeposit my GPU back in my account or I’m going to lose it because I got the upgrade on the short flight from EWR to MIA?
Thx,
Joe
Nov 3, 2012, 1:26 pm
#122
Join Date: Jan 2010
Programs: UA 1K
Posts: 362
If TLV-EWR does not clear, and EWR-MIA clears, then your GPU will be refunded. As another response noted, you may have to phone in to get this done, but yes, no question, your GPU should be refunded and essentially the EWR-MIA is a freebie. Good luck with TLV-EWR, it is going to be hit-and-miss...
Nov 3, 2012, 1:39 pm
#123
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
Nov 3, 2012, 2:04 pm
#124
Join Date: Aug 2008
Location: FL
Programs: UA 1K, AA Gold, Marriott Plat
Posts: 151
Thanks for all the great information!
Now, I just hope that UA will give me some love and upgrade
Now, I just hope that UA will give me some love and upgrade
Feb 13, 2015, 11:59 am
#125
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Sorry if I'm reviving an age-old thread. Has this policy been changed? Looking to apply a waitlisted GPU for a friend, SFO->JFK->somewhere in Europe
Feb 13, 2015, 12:15 pm
#126
Join Date: Feb 2007
Location: Denver, CO
Programs: UA 1K 2.3MM, Hyatt Gold, Hertz PC, Hilton Gold, Marriott Lifetime Platinum
Posts: 371
Worked for me last December SIN-HKG was upgraded, HKG-SFO-DEN was not upgraded and they refunded the GPU! Just got to call and ask, if not satisfied the first time, dial again!
Feb 13, 2015, 1:26 pm
#127
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
Feb 13, 2015, 2:23 pm
#128
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
All waitlisted in May, though - hopefully it'll clear. Even if it doesn't I get my GPU's back AND still get thanked for the favor though
Feb 13, 2015, 5:36 pm
#129
Join Date: Apr 2011
Location: SIN
Programs: UA 1K MM, SQ PPS, CX Silver, Accor Platinum, Marriott Gold, SPG Silver
Posts: 679
Wow. My impression was that this had changed since HKG-SIN had become a GPU route, and that they would no longer re deposit if SIN-HKG didn't clear.
Feb 13, 2015, 7:41 pm
#130
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,884
Perhaps it was luck of the agent answering the call. I asked about this maybe 4 months ago and was told GPU refunds only applied to domestic segments, and not to Asian tags like SIN-HKG.
May 7, 2015, 10:59 pm
#131
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Any update on this policy. If a Domestic leg clears and the Intl does not, what is UA's position on refunding the GPU? Thanks and Safe Travels..
May 7, 2015, 11:49 pm
#132
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
May 8, 2015, 8:10 am
#133
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
It still the policy published on united.com.
May 8, 2015, 8:18 am
#134
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
In most cases, the Global Premier Upgrade will be considered used if any segment of an itinerary is upgraded or flown. However, for travel which includes segments in United BusinessFirst or United Global First, the Global Premier Upgrade will be re-deposited if the United BusinessFirst or United Global First segment(s) could not be upgraded.
May 8, 2015, 8:30 am
#135
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
No that's not correct, the policy has not changed. It's not used unless the BF/GF segment clears.
In most cases, the Global Premier Upgrade will be considered used if any segment of an itinerary is upgraded or flown. However, for travel which includes segments in United BusinessFirst or United Global First, the Global Premier Upgrade will be re-deposited if the United BusinessFirst or United Global First segment(s) could not be upgraded.