Merger Update – May 2011 (Includes boarding & check-in changes)
May 18, 2011, 7:50 am
#16
Join Date: Oct 2006
Location: EWR
Programs: UA Gold, UA MM, Marriott Gold, Hilton Diamond
Posts: 1,329
Not sure it has anything to do with that. Im a CO Plat so im used to boarding with ALL levels of elites. I think the bigger issue is its just another perceived perk being taken away to their highest level flyers. I know myself I hate losing any perk considering how much i give to CO. I think we can all agree that they are clearly taking more then giving us. At least so far.
May 18, 2011, 7:57 am
#17
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
As a 1P I am quite happy to have standby back at no additional charge. ^^^^
And it will be nice to get Red Carpet when upgrades don't clear.
And it will be nice to get Red Carpet when upgrades don't clear.
May 18, 2011, 7:58 am
#18
Join Date: Sep 2008
Location: Seattle
Programs: United 1K, Alaska MVP 75K, HH Diamond
Posts: 638
Interesting stuff, thanks. I noticed however an absence of anything to do with UDU's. I wonder if thats still in the pipeline?
May 18, 2011, 8:01 am
#19
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Well, from ORD, it appears the transformation to all Continental all the time is underway. Outside security the big changes are gold and blue everywhere, and all separation of 1k or first class from the rest of ALL elites has disappeared. Just one big Premier Access area where 1k used to be. It is hard to identify anything UA.
The security line was much slower than before, as all elites now use the former 1k/GS lane. At the gate everything is Continental blue, with only United remaining as the name. Can't wait for more "improvements".
The security line was much slower than before, as all elites now use the former 1k/GS lane. At the gate everything is Continental blue, with only United remaining as the name. Can't wait for more "improvements".
Usually we just go through our routine and not notice unless notified otherwise
May 18, 2011, 8:02 am
#20
Join Date: May 2006
Location: PHL/EWR
Programs: UA, AA
Posts: 1,821
The Premier Access webpage mentions International First, Business Class, and Business First as being eligible for Premier Access (along with elites and credit card members)
What about domestic first? Is this an oversight, or if I buy a domestic first class ticket will I not be eligible for Premier Access check-in and security lines?
What about domestic first? Is this an oversight, or if I buy a domestic first class ticket will I not be eligible for Premier Access check-in and security lines?
May 18, 2011, 8:04 am
#21
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
sell oven baked cookies
CO's inferior IT systems can't handle zone boarding, which I guess drove that decision. oops.
Maybe as they move further on the transition, they'll be able to fix it.
May 18, 2011, 8:05 am
#22
FlyerTalk Evangelist
Join Date: Aug 2003
Location: SNA
Programs: UA Million Mile Nobody, Marriott Platinum Elite, SPG Gold
Posts: 25,228
Update from ORD, apparently United hired some Jehovah's Witnesses to walk the airport handing out chapstick and mints.
On a sad note, my flight is a 'bus 320 in the "new" colors. My first flight on Continental in a long time!
On a sad note, my flight is a 'bus 320 in the "new" colors. My first flight on Continental in a long time!
May 18, 2011, 8:31 am
#23
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Upgrades on award tickets
Will upgrades on award tickets be permitted with the Chase credit card on United?
May 18, 2011, 8:37 am
#24
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Will Silvers/2Ps have a discount on a same-day change? Previously, Gold paid $25 instead of $50. Any discount for Silvers? And when does that change go into effect?
What was UA's boarding policy (excluding F, GS, 1K...) As in for CO, general boarding is back-to-front. What was UA's?
As stated by UA Insider:
In other words, new UA picked the one they liked better. I think we would all like to know the rationale for reverting to back-to-front boarding.
A few positives, a few business decisions that some won't like, an odd selection of boarding procedure, and a general lack of creativity in all things UA brand.
In other words, new UA picked the one they liked better. I think we would all like to know the rationale for reverting to back-to-front boarding.
A few positives, a few business decisions that some won't like, an odd selection of boarding procedure, and a general lack of creativity in all things UA brand.
May 18, 2011, 8:42 am
#25
Join Date: Nov 2009
Location: NYC
Programs: CX DM, DL DM, Hyatt Globalist, Marriott Lifetime Plat
Posts: 438
[*]Aligned Check-in Requirements. Starting on Jun. 15th, we will have aligned check-in requirements for both airlines. For domestic flights, this means a consistent 45-minute baggage check-in cut-off for our hubs and exception airports (30 minutes if you don’t have bags to check), and 30 minutes for all other airports. For international flights, the check-in cut-off time will be 60 minutes regardless of whether you’re checking bags (except for LIM which is 75 minutes and KSA/KWA/MAJ/NAN/PNI/ROR/TKK which are 90 minutes).
Worth noting: The international check-in cut-off for United will increase by 15 minutes (was 45 minutes). The domestic baggage check-in cut-off will increase by 15 minutes in Continental’s domestic hubs (EWR, IAH, and CLE). There are also 10 airports that will no longer require a 45-minute check-in cut-off (CLT, IND, JFK, ONT, PDX, PHL, RNO, SJU, SMF and SNA). All cut-off time changes will take effect Jun. 15th. For more information see united.com and continental.com.
May 18, 2011, 8:45 am
#26
Join Date: May 2011
Posts: 12
Merger Update: Boarding Process Mistake
Mr O’Leary,
You are making a mistake in changing the boarding process from Zone to "Back to Front" and I hope you listen to your most loyal (and highest revenue generating) customers. Please reconsider the choice and return to the more efficient Zone Seating process. Surely, someone must have looked at studie on this topic, like the one at http://leeds-faculty.colorado.edu/va...g.htm#section2?
I traveled out from ORD to MCO yesterday and I was not impressed with the new branding, the boarding procees or the condition of the United Red Carpet club in Concourse B South. I hope this is not a preview of the things to come.
United 1K members SPEAK UP! Send your concerns to [email protected] <[email protected]> NOW! We can make a difference.....
Pogo
You are making a mistake in changing the boarding process from Zone to "Back to Front" and I hope you listen to your most loyal (and highest revenue generating) customers. Please reconsider the choice and return to the more efficient Zone Seating process. Surely, someone must have looked at studie on this topic, like the one at http://leeds-faculty.colorado.edu/va...g.htm#section2?
I traveled out from ORD to MCO yesterday and I was not impressed with the new branding, the boarding procees or the condition of the United Red Carpet club in Concourse B South. I hope this is not a preview of the things to come.
United 1K members SPEAK UP! Send your concerns to [email protected] <[email protected]> NOW! We can make a difference.....
Pogo
Last edited by 1Kpogoyoyo; May 18, 2011 at 9:37 am Reason: Deleted unpublished elite contact info, per FT Rules.
May 18, 2011, 8:45 am
#27
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,376
lves that issue as long as you don't have to check bags.
May 18, 2011, 8:52 am
#28
Join Date: Sep 2008
Location: NYC
Programs: UA GS, SPG Plat
Posts: 266
Can you start offering ice cream sundaes on UA to Hawaii by June 15th? 
Pretty please?
Pretty please?
May 18, 2011, 8:55 am
#29
Join Date: Feb 2006
Posts: 1,686
May 18, 2011, 8:56 am
#30
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
lIke what?