Award Fee Changes - Eff. Jun. 15, 2011
#91
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
As a Silver OnePass member, if I use miles to upgrade a one way trip from AUS through IAH to a cross continent destination then I'm spending 15k miles (7,500 per leg). If the upgrade for the cross continent leg doesn't go through then I'm still out 7,500 miles for the flight from AUS to IAH. Today I can call up and cancel the upgrade and get all of my miles back (no reason to waste 7,500 miles for a 30 minute flight), but after 6/15/11 I get charged a fee?
Am I interpreting the redeposit fee properly?
Thanks
Am I interpreting the redeposit fee properly?
Thanks
#92
Join Date: Apr 2009
Posts: 172
+ 1
adding: i view the close-in fee as the only difference between american and united. this is now an excellent reason to dump my united credit card and double down on my american advantage award-earning bank account.
so thanks for making that decision an easy one, i guess.
adding: i view the close-in fee as the only difference between american and united. this is now an excellent reason to dump my united credit card and double down on my american advantage award-earning bank account.
so thanks for making that decision an easy one, i guess.
Last edited by uprightposition; Apr 14, 2011 at 11:13 pm
#93
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Personally, I don't see why award change fees should be any different than restricted economy change fees. If it's $150 to change the economy ticket, it should be $150 to change the award ticket, at least for saver awards.
But the close-in booking fees are ridiculous. Don't tell me my miles are good for free travel then make me pay to book it.
This is exactly the kind of crap that got me to switch to CO from DL in the first place. But DL has undone most of their crap..... might be time to switch back.
But the close-in booking fees are ridiculous. Don't tell me my miles are good for free travel then make me pay to book it.
This is exactly the kind of crap that got me to switch to CO from DL in the first place. But DL has undone most of their crap..... might be time to switch back.
#94
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
The close-in booking fee is obnoxious. It was before, it is now, and will continue to be. It was one thing when they actually had to FEdEX paper tickets for you, or even if a human was involved. But since most of these transactions are occurring online, its just an obnoxious money grab. Yay Changes we'll like (tm).
#95
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,133
Introduction or reintroduction of any fees is in my book, no matter the amount.
BTW, for the 1K fee waivers, would existing awards booked as non-1K be eligible for the waiver when one cancels & redeposits as newly minted 1K? I am pretty sure the reverse is true (ie: any awards booked as 1K will lose the waiver once dropping to non-1K).
LAX
BTW, for the 1K fee waivers, would existing awards booked as non-1K be eligible for the waiver when one cancels & redeposits as newly minted 1K? I am pretty sure the reverse is true (ie: any awards booked as 1K will lose the waiver once dropping to non-1K).
LAX
#96
Original Member
Join Date: May 1998
Location: Sunnyvale, CA
Posts: 120
The old UA charged for changing routing or changing carriers (for example, changing from UA to LH flying SFO-FRA cost $150). So UA charging for changing carriers is nothing new.
#97
Join Date: Apr 2011
Location: Somewhere in the air
Posts: 69
So it seems that the hammer is falling on us all. When will a large carrier care about bringing in new customers instead of chasing and scaring the ones they have away? Holding breathe...
#98
Join Date: Jan 2005
Location: San Francisco
Programs: All-Around Kettle
Posts: 3,287
Personally, I don't see why award change fees should be any different than restricted economy change fees. If it's $150 to change the economy ticket, it should be $150 to change the award ticket, at least for saver awards.
But the close-in booking fees are ridiculous. Don't tell me my miles are good for free travel then make me pay to book it.
But the close-in booking fees are ridiculous. Don't tell me my miles are good for free travel then make me pay to book it.
Regardless, of course we all wish there were no fees for anything. But that world does not exist. Award fees are a revenue stream for airlines. And a close-in fee makes sense from the airline's perspective insofar as it protects the full-fare revenue stream.
There will be winners and losers with this change, as with any involving a give and take. I, for one, see this as a net gain.
#99
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,221
The close-in booking fee is obnoxious. It was before, it is now, and will continue to be. It was one thing when they actually had to FEdEX paper tickets for you, or even if a human was involved. But since most of these transactions are occurring online, its just an obnoxious money grab. Yay Changes we'll like (tm).
If Congress bans the collection of fees for anything other than ticketing changes (the way it used to be), the airlines will be forced as a collective group to raise airfares to a sustainable level where money can be made and services can be delivered....you know...like a normal business.
#100
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,192
Not bad overall. I would like to see UA adopt the CO simple award changes definition.
Nice work on this one. Can't have it all with the close in fee. I was upset at first but recognized the net benefit with the tiered structure.
Nice work on this one. Can't have it all with the close in fee. I was upset at first but recognized the net benefit with the tiered structure.
#101
Suspended
Join Date: Feb 2001
Location: Close to the beach
Programs: AA EP, UA 1K, DL GM, Tumlare Bussresor Super Class
Posts: 6,974
It is interesting how a couple of positive changes (less expense change and re-deposit fees) are swamped out by a negative change (close-in fees). One would think for most the latter is less common that the former. With my travel patterns even as 1P/2P this will be less costly net net.
But I guess this is FTer.
But I guess this is FTer.
#102
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,767
Should have made it clear I was talking from the perspective of a UA MP elite (as are the folks I was replying to). For the OP members the redeposit fee have increased for some in this alignment process -- you have a more legitimate beef.
#103
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,165
It's much less obnoxious than charging $2000 for a close-in revenue ticket.
So Congress is going to mandate free food and movies on board? Or say either you offer it for free or not at all? Come on, really. I think the only thing they can control (directly or indirectly) on this topic is what gets taxed and what has to be disclosed in advertising. Otherwise we might as well go back to 1977.
So Congress is going to mandate free food and movies on board? Or say either you offer it for free or not at all? Come on, really. I think the only thing they can control (directly or indirectly) on this topic is what gets taxed and what has to be disclosed in advertising. Otherwise we might as well go back to 1977.
They have been talking about stepping in and blocking baggage fees, both for carry-on bags and requiring airlines to check the first bag for free.
#104
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Close-in fees are a good thing
I'm going to take a shot here at a possible benefit of the close-in fees.
Remember that the availability of the product we're talking about (award tickets) is completely up to the whim of the airline. There's no commitment to making that product available in any quantity on any date, much less at any particular price. Is it likely that there will now be more award seats available close in because the airline has the opportunity to charge for it? So those concerned about paying for a mileage reward might not have had the reward ticket available before.
Same thing for the higher fee for changes. The highers fees could incent the airline to make more seats available. In other words, there's no debate about change fees if there's nothing to change to.
I use mileage for last minute personal trips regularly. These are mostly shorter commuter flights that would otherwise cost $800-1,000.
The proof of whether I'm completely nuts or not will be whether the inventory of reward tickets improves when these changes take effect.
Remember that the availability of the product we're talking about (award tickets) is completely up to the whim of the airline. There's no commitment to making that product available in any quantity on any date, much less at any particular price. Is it likely that there will now be more award seats available close in because the airline has the opportunity to charge for it? So those concerned about paying for a mileage reward might not have had the reward ticket available before.
Same thing for the higher fee for changes. The highers fees could incent the airline to make more seats available. In other words, there's no debate about change fees if there's nothing to change to.
I use mileage for last minute personal trips regularly. These are mostly shorter commuter flights that would otherwise cost $800-1,000.
The proof of whether I'm completely nuts or not will be whether the inventory of reward tickets improves when these changes take effect.
#105
Join Date: Apr 2005
Location: BOS
Programs: UA 1K_MM, AA EX_PLT Hyatt/Hilton Dia, Mar Gold, IHG PLT, Amtrak S++, Hertz 5Star, Avis First
Posts: 743
I'm going to take a shot here at a possible benefit of the close-in fees.
Remember that the availability of the product we're talking about (award tickets) is completely up to the whim of the airline. There's no commitment to making that product available in any quantity on any date, much less at any particular price. Is it likely that there will now be more award seats available close in because the airline has the opportunity to charge for it? So those concerned about paying for a mileage reward might not have had the reward ticket available before.
Same thing for the higher fee for changes. The highers fees could incent the airline to make more seats available. In other words, there's no debate about change fees if there's nothing to change to.
I use mileage for last minute personal trips regularly. These are mostly shorter commuter flights that would otherwise cost $800-1,000.
The proof of whether I'm completely nuts or not will be whether the inventory of reward tickets improves when these changes take effect.
Remember that the availability of the product we're talking about (award tickets) is completely up to the whim of the airline. There's no commitment to making that product available in any quantity on any date, much less at any particular price. Is it likely that there will now be more award seats available close in because the airline has the opportunity to charge for it? So those concerned about paying for a mileage reward might not have had the reward ticket available before.
Same thing for the higher fee for changes. The highers fees could incent the airline to make more seats available. In other words, there's no debate about change fees if there's nothing to change to.
I use mileage for last minute personal trips regularly. These are mostly shorter commuter flights that would otherwise cost $800-1,000.
The proof of whether I'm completely nuts or not will be whether the inventory of reward tickets improves when these changes take effect.