Weird Z fare booking experience

Old Apr 10, 2011, 4:09 pm
Original Poster
Join Date: Feb 2006
Programs: UA gold
Posts: 278
Weird Z fare booking experience

I have an upcoming reservation AUS/PEK booked as Z through UA. The outbound segments are on UA. Inbound is on CO via EWR. The last segment is EWR/AUS and showed up as Y. I called United and was told that there was no discounted first available on this flight and therefore it booked into Y. I looked on the Continental web site to see where I'd fall as far as upgrade priority goes and couldn't tell—they didn't list Z as a fare class. I called CO customer service and was told that as a United elite I was not eligible for upgrades. I knew this to be wrong so I said good bye and called back. This time the agent first said there weren't any upgrade seats available, but when I asked where I fell as far as upgrade priority went she looked again and somehow managed to get me a seat in F. The fare class for EWR/AUS now shows as FE on Continental and F on United.
Needless to say, I am happy, but I'm wondering what went on. My guess is that I was the equivalent of a full fare Y as far as CO was concerned and therefore eligible for upgrade at time of booking. Or maybe the second agent was being extra nice. Or both.
sfmaus is offline  
Old Apr 10, 2011, 4:30 pm
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Any CO/UA elite can instant-upgrade on a Y fare if there is any F seat for sale on the plane on EUA-able routes. IAH-AUS is EUA-able so the Y fare there instant-upgraded.

And there is more F inventory than Z inventory so the lack of Z inventory there pushed the segment back down to coach and then your elite status got it back up to F.

Clear as mud, huh?
sbm12 is offline  

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