United737522

Sorry, this is short cause it's 2am and i'm posting on my iPhone. I'm stick in JFK and a sup refused me a hotel and was quite rude about it. (it's ok cause I recorded part of our conversation and got him on my phone...)

I called the 1K desk a second time and she confirmed that WX 1K hotels has been removed from s*ual- involuntary reroute...

I'm spending a lovely night on the floor of terminal 4 at JFK.

Markie

I suppose it had to happen - another way to make UGS more attractive!

ryan182

I'd say minimum 60% chance the sup was just making stuff up.

azepine00

Too bad - some of the nice UA features have gone away: repricing, holds, now hotels for 1Ks.
I agree with Markie though - it was too good (and expensive for UA) to last; noone else offered this benefit.

flyinbob

Why? I'm sure there are hotels in the area...?

UAAAPeter

...what else would one ever expect at JFK ... and I bet the temperature in the building was about 105 degrees too. Sorry to say, but what a truly horrible place - they must put something in the water! LGA is fine, so one can't even blame NYC for this aberation.

tulippicker

care to confirm or deny? (I realize it may be a few days)

I try not to infer too much about UA policy from any specific interaction--there were a lot of other factors in play today and none of them seem to be in your favor.

pigx5

It sucks.....
Should they announce this on "1K only website" if this is ture.......

jimmc66

I agree, I can't understand why so-called "experienced" 1K travelers haven't learned how to adjust to adversity.

Last year I was booked on a Australia/HKG flight with connection to China in Hong Kong. Two days before, it looked like HKG might get a typhoon the same day as the connection. I booked a room at the HKG Marriott (fully refundable) just in case.

And when I arrived in HKG they shortly thereafter closed the airport. Chaos ensued when thousands of passengers rushed the desks to negotiate rooms, cots, meals, etc. I was in my room at the Marriott in 15 minutes.

Air transport is, well, air transport. I count on them for nothing else. I am rarely then disappointed.

United737522

Just confirmed it's untrue.... Awesome jfk sup this morning apologized.

Look forward to seeing a few of you FTers today...

[Moderator note, the OP's thread title has been edited to clarify this outcome. Ocn Vw 1K.]

N1120A

If this is true, I will be thoroughly pissed. Hotels cost United very little and I am willing to bet they end up having to buy 1Ks less than 5,000 room nights a year. At $69 (which is right about what they pay) you are talking about less than $35,000 to take care of your best customers. Even if they were buying 10,000 room nights, you are still under well 6 figures at an airline that does billions in business a year. This is truly a nickel and dime measure.

That said, I wouldn't put it past UA to have had a technical "glitch" just in time for a blizzard at IAD.

United PR, please speak up. Also, please hear us that we are royally peeved.

ryan182

hahaha I was being pretty generous at 60% it would seem.
So one must now conclude either:
a) the person you talked to last night was utterly incompetant and unable to ready at the 3rd grade level
b) just a very un-customer friendly douche who didn't even bother to look up the profile and do the right thing.

either way not a good showing for UA

N1120A

And after I wrote that long post.

Did they give you some compensation?

abraxis

What did the Supervisor say? Compensation offered?

epiding

check your math.... $35k for 5000 1Ks is if hotels were $6.9/night