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Does UA Still Provide Hotels to 1Ks for Weather Delay/Cancelation/Misconnect?

Does UA Still Provide Hotels to 1Ks for Weather Delay/Cancelation/Misconnect?

Old Feb 6, 10, 12:44 am
  #1  
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Does UA Still Provide Hotels to 1Ks for Weather Delay/Cancelation/Misconnect?

Sorry, this is short cause it's 2am and i'm posting on my iPhone. I'm stick in JFK and a sup refused me a hotel and was quite rude about it. (it's ok cause I recorded part of our conversation and got him on my phone...)

I called the 1K desk a second time and she confirmed that WX 1K hotels has been removed from s*ual- involuntary reroute...

I'm spending a lovely night on the floor of terminal 4 at JFK.

Last edited by United737522; Feb 6, 10 at 3:53 am
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Old Feb 6, 10, 12:47 am
  #2  
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I suppose it had to happen - another way to make UGS more attractive!
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Old Feb 6, 10, 12:49 am
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I'd say minimum 60% chance the sup was just making stuff up.
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Old Feb 6, 10, 12:53 am
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Too bad - some of the nice UA features have gone away: repricing, holds, now hotels for 1Ks.
I agree with Markie though - it was too good (and expensive for UA) to last; noone else offered this benefit.
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Old Feb 6, 10, 12:57 am
  #5  
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Originally Posted by United737522 View Post

I'm spending a lovely night on the floor of terminal 4 at JFK.
Why? I'm sure there are hotels in the area...?
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Old Feb 6, 10, 12:59 am
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JFK

...what else would one ever expect at JFK ... and I bet the temperature in the building was about 105 degrees too. Sorry to say, but what a truly horrible place - they must put something in the water! LGA is fine, so one can't even blame NYC for this aberation.
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Old Feb 6, 10, 1:26 am
  #7  
 
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UnitedPR

care to confirm or deny? (I realize it may be a few days)

I try not to infer too much about UA policy from any specific interaction--there were a lot of other factors in play today and none of them seem to be in your favor.
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Old Feb 6, 10, 1:56 am
  #8  
 
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Originally Posted by United737522 View Post
Sorry, this is short cause it's 2am and i'm posting on my iPhone. I'm stick in JFK and a sup refused me a hotel and was quite rude about it. (it's ok cause I recorded part of our conversation and got him on my phone...)

I called the 1K desk and she confirmed that WX 1K hotels has been removed from s*ual- involuntary reroute...

I'm spending a lovely night on the floor of terminal 4 at JFK.
It sucks.....
Should they announce this on "1K only website" if this is ture.......
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Old Feb 6, 10, 2:32 am
  #9  
 
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Originally Posted by flyinbob View Post
Why? I'm sure there are hotels in the area...?
I agree, I can't understand why so-called "experienced" 1K travelers haven't learned how to adjust to adversity.

Last year I was booked on a Australia/HKG flight with connection to China in Hong Kong. Two days before, it looked like HKG might get a typhoon the same day as the connection. I booked a room at the HKG Marriott (fully refundable) just in case.

And when I arrived in HKG they shortly thereafter closed the airport. Chaos ensued when thousands of passengers rushed the desks to negotiate rooms, cots, meals, etc. I was in my room at the Marriott in 15 minutes.

Air transport is, well, air transport. I count on them for nothing else. I am rarely then disappointed.
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Old Feb 6, 10, 2:58 am
  #10  
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Just confirmed it's untrue.... Awesome jfk sup this morning apologized.

Look forward to seeing a few of you FTers today...

[Moderator note, the OP's thread title has been edited to clarify this outcome. Ocn Vw 1K.]

Last edited by Ocn Vw 1K; Feb 6, 10 at 3:55 am Reason: Please see above note.
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Old Feb 6, 10, 3:01 am
  #11  
 
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If this is true, I will be thoroughly pissed. Hotels cost United very little and I am willing to bet they end up having to buy 1Ks less than 5,000 room nights a year. At $69 (which is right about what they pay) you are talking about less than $35,000 to take care of your best customers. Even if they were buying 10,000 room nights, you are still under well 6 figures at an airline that does billions in business a year. This is truly a nickel and dime measure.

That said, I wouldn't put it past UA to have had a technical "glitch" just in time for a blizzard at IAD.

United PR, please speak up. Also, please hear us that we are royally peeved.
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Old Feb 6, 10, 3:02 am
  #12  
 
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Originally Posted by United737522 View Post
Just confirmed it's untrue.... Awesome jfk sup this morning apologized.

Look forward to seeing a few of you FTers today...
hahaha I was being pretty generous at 60% it would seem.
So one must now conclude either:
a) the person you talked to last night was utterly incompetant and unable to ready at the 3rd grade level
b) just a very un-customer friendly douche who didn't even bother to look up the profile and do the right thing.

either way not a good showing for UA
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Old Feb 6, 10, 3:02 am
  #13  
 
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Originally Posted by United737522 View Post
Just confirmed it's untrue.... Awesome jfk sup this morning apologized.

Look forward to seeing a few of you FTers today...
And after I wrote that long post.

Did they give you some compensation?
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Old Feb 6, 10, 3:03 am
  #14  
 
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Originally Posted by United737522 View Post
Just confirmed it's untrue.... Awesome jfk sup this morning apologized.

Look forward to seeing a few of you FTers today...
What did the Supervisor say? Compensation offered?
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Old Feb 6, 10, 3:53 am
  #15  
 
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Originally Posted by N1120A View Post
If this is true, I will be thoroughly pissed. Hotels cost United very little and I am willing to bet they end up having to buy 1Ks less than 5,000 room nights a year. At $69 (which is right about what they pay) you are talking about less than $35,000 to take care of your best customers. Even if they were buying 10,000 room nights, you are still under well 6 figures at an airline that does billions in business a year. This is truly a nickel and dime measure. peeved.
check your math.... $35k for 5000 1Ks is if hotels were $6.9/night
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