Does UA Still Provide Hotels to 1Ks for Weather Delay/Cancelation/Misconnect?
Mar 11, 2012, 6:05 am
#151
Join Date: Mar 2011
Location: Alabama
Programs: Not care as much as before...
Posts: 329
the hoteltonight app on iphone could be an alternative.
Mar 11, 2012, 8:54 am
#152
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,487
I never knew any airline got a room for you when it is a weather delay. I have heard it a million times if it's a weather issue they may sometimes give you a discount. I am a frequent flyer and get some benefits from that but really it is not fair just because you fly alot you get a hotel and everyone else in own their own.
In fact, I remember that it used to be the case that itineraries on overnight connections will include accommodations (and I think NH and JL still have this policy in some situations).
Mar 11, 2012, 2:19 pm
#153
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I never knew any airline got a room for you when it is a weather delay. I have heard it a million times if it's a weather issue they may sometimes give you a discount. I am a frequent flyer and get some benefits from that but really it is not fair just because you fly alot you get a hotel and everyone else in own their own.
Mar 11, 2012, 2:33 pm
#154
Join Date: Nov 2003
Location: Philadelphia, PA, USA
Programs: United 1K (after 15 years GS) 3MM, Marriott LTTitanium
Posts: 559
Next Chnage you will like
Heard the new change will a be Winnebago parked at C2 with a grill and hot dogs for weather delays. GS only. 
Mar 11, 2012, 5:54 pm
#155
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
I never knew any airline got a room for you when it is a weather delay. I have heard it a million times if it's a weather issue they may sometimes give you a discount. I am a frequent flyer and get some benefits from that but really it is not fair just because you fly alot you get a hotel and everyone else in own their own.
In 2008 I was flying on NorthWest (paid F, no status) and got a free room due to weather cancel. (MSP)
Mar 12, 2012, 9:30 am
#156
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Got a hotel last week in HNL, but only after much back and forth about whose fault it was.... 
Just my guess, but if you're flying through a CO hub, it's probably a lot harder to get a hotel. If you are at a PMUA hub, and get some Tulip-agents, they'll be more likely to make the case to the supervisor and get an override if needed.
Just my guess, but if you're flying through a CO hub, it's probably a lot harder to get a hotel. If you are at a PMUA hub, and get some Tulip-agents, they'll be more likely to make the case to the supervisor and get an override if needed.
Mar 12, 2012, 10:40 am
#157
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Got a hotel last week in HNL, but only after much back and forth about whose fault it was....
Just my guess, but if you're flying through a CO hub, it's probably a lot harder to get a hotel. If you are at a PMUA hub, and get some Tulip-agents, they'll be more likely to make the case to the supervisor and get an override if needed.
Just my guess, but if you're flying through a CO hub, it's probably a lot harder to get a hotel. If you are at a PMUA hub, and get some Tulip-agents, they'll be more likely to make the case to the supervisor and get an override if needed.
The new hotel vouchers also show you how much United is paying for these hotels too, as there's an X'd out MasterCard number on the voucher that shows the hotel that it's been paid for. My Best Western? A lovely $41.95...
Agent also said he was 'helping me out' by giving me a $12 meal voucher for dinner, versus what SHARES was trying to kick out ($10)
It appears that the reasons I fell in love with UA (hotels for 1Ks during IROPS, being able to be protected on alternative flights, and much more.) are going by the wayside, and reasons I'm falling out of love with UA.
Mar 12, 2012, 2:20 pm
#159
Suspended
Join Date: Jan 2012
Programs: vx diamond
Posts: 377
Ive known golds last week who got hotel for weather on domestic to boot.
Mar 14, 2012, 3:05 am
#160
Join Date: Nov 2009
Location: somewhere
Programs: their are many of them
Posts: 1,614
sounds like a truely rare instance of great service during and Irrops....... ^
I wonder if this person Still is around. Any news on similar instances at IAD?
Mar 14, 2012, 7:03 am
#161
Join Date: Mar 2010
Location: Illinois-downstate
Programs: UA 1K, UA MM, Marriott Platinum
Posts: 955
A family member (platinum) got hotel and 3 meal vouchers when getting stuck at ORD just a few days ago. His delay was about 20 hours.
Mar 22, 2012, 10:42 am
#162
Join Date: May 2008
Location: ORD
Programs: UA 1K
Posts: 100
No Hotel Voucher Given
I'm feeling a bit irritated by United after I received a response from customer care regarding an issue that irked me a bit while travelling from ORD-CLD on March 4th.
The flight was cancelled due to weather and I was booked on the first flight out in the morning. I asked if they had a discount hotel voucher and I was told they did not. I booked in at the Radisson at LAX. When I arrived there were about 10 other people in line. All of them, 100% had vouchers for a discounted stay from United.
I sent a short note in explaining what happened and this is the response I received:
Thank you for contacting Continental.
Each airport has a limited number of distressed passenger vouchers. The decision to provide the vouchers is based on several factors, including where the customer originated. I sincerely regret that you were unable to secure a voucher for your stay.
Thank you again, for contacting Continental.
While the PNR I was on had originated in Chicago, a busy travel schedule meant I was actually flying in from Germany on a United flight with a seperate PNR. I told the gate agent this and she was very kind but said that United hadn't authorized them to give passengers a voucher. At the hotel, I saw another woman from my flight who threw a tantrum with a voucher.
If they offer no discount vouchers to anyone, fine. I won't complain. It is when it is done so incredibly inconsistently that it makes me upset.
Am I completely off base here?
And the form letter I received that says Continental sort of made me laugh.
The flight was cancelled due to weather and I was booked on the first flight out in the morning. I asked if they had a discount hotel voucher and I was told they did not. I booked in at the Radisson at LAX. When I arrived there were about 10 other people in line. All of them, 100% had vouchers for a discounted stay from United.
I sent a short note in explaining what happened and this is the response I received:
Thank you for contacting Continental.
Each airport has a limited number of distressed passenger vouchers. The decision to provide the vouchers is based on several factors, including where the customer originated. I sincerely regret that you were unable to secure a voucher for your stay.
Thank you again, for contacting Continental.
While the PNR I was on had originated in Chicago, a busy travel schedule meant I was actually flying in from Germany on a United flight with a seperate PNR. I told the gate agent this and she was very kind but said that United hadn't authorized them to give passengers a voucher. At the hotel, I saw another woman from my flight who threw a tantrum with a voucher.
If they offer no discount vouchers to anyone, fine. I won't complain. It is when it is done so incredibly inconsistently that it makes me upset.
Am I completely off base here?
And the form letter I received that says Continental sort of made me laugh.
Mar 22, 2012, 10:49 am
#163
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
Thank you for contacting Continental.
Each airport has a limited number of distressed passenger vouchers. The decision to provide the vouchers is based on several factors, including where the customer originated. I sincerely regret that you were unable to secure a voucher for your stay.
Thank you again, for contacting Continental.
And the form letter I received that says Continental sort of made me laugh.
PMUA used to give out hotel voucher to 1Ks even it was due to WX while
PMCO didn't.
PMUA 1K desk usually provided some kind of compensation for this "unfair"
treatment but PMCO CS is known as WE DON'T CARE.
So, I am not surprised that you get this kind response.
I feel so sorry for you and I am so worried about my future travel with
COdbaUA.
Mar 22, 2012, 10:52 am
#164
Join Date: Feb 2012
Posts: 2,933
But, But, aren't we still 1K's on United??? 
Mar 22, 2012, 10:54 am
#165
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
But, but the airlines is not United anymore and it's COdbaUA.
Although your wife didn't change her last name, she changed her gender.
She SHARES her love with too many men and can't take care of you now.
It's time to ride Alex's best friends, ANA, EVA.....
Although your wife didn't change her last name, she changed her gender.
She SHARES her love with too many men and can't take care of you now.
It's time to ride Alex's best friends, ANA, EVA.....
Last edited by pigx5; Mar 22, 2012 at 11:08 am