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Consolidated "Bicycle - Related Fees, Policies, etc. on United" Thread [Merged]

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Old Jul 8, 2017, 8:42 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Bicycles
We’ll accept non-motorized bicycles with single or double seats (including tandem) or up to two non-motorized bicycles packed in one case as checked bags.

If the bicycles are packed in a container that’s more than 50 pounds (23 kilograms) and/or 62 total linear inches (158 centimeters) (length + width + height), they’ll be subject to standard service charges for oversized and overweight bags. Service charges for first, second and extra checked bags may apply.

If the bicycles are packed in a container that’s less than 50 pounds (23 kilograms) and 62 total linear inches (158 centimeters), they won’t be subject to service charges.

Service charges for first or second checked bags may apply.

There are a few restrictions to traveling with bicycles:
  • The handlebars must be fixed sideways and pedals removed, or all loose items must be enclosed in plastic foam or similar protective material, or the bicycle should be transported in a sealed box
  • If your itinerary includes a United Express® flight, please contact us for information about limits with space on the aircraft
  • We’re not liable for damage to bicycles that don’t have the handlebars fixed sideways and pedals removed, handlebars and pedals encased in plastic foam or similar material, or bicycles not contained in a cardboard containers or hard-sided cases
Note: We won’t accept bicycles during certain periods when oversized, overweight and extra bags aren’t allowed.
older policy
Bicycles

United accepts non-motorized bicycles with single or double seats (including tandem) or up to two non-motorized bicycles packed in one case as checked baggage. If the bicycle(s) are packed in a container that is over 50 pounds (23 kg) and/or 62 (158 cm) total linear inches (L + W + H), a $150 USD/CAD service charge applies each way for travel between the U.S., Canada, Puerto Rico and the U.S. Virgin Islands, and a $200 USD/CAD service charge applies each way for all other travel. If the bicycle(s) are packed in a container that is less than 50 pounds (23 kg) and 62 (158 cm) total linear inches (L + W + H), there is no bicycle service charge, but the first or second checked bag service charges may apply.

The following are bicycle restrictions:
  • Handlebars must be fixed sideways and pedals removed, or
  • All loose items must be enclosed in plastic foam or similar protective material, or
  • Bicycle should be transported in a sealed box.
  • If your itinerary includes a United Express flight, please contact United for information regarding aircraft cargo hold limits
  • United is not liable for damage to bicycles that do not have the handlebars fixed sideways and pedals removed, handlebars and pedals encased in plastic foam or similar material, or bicycles not contained in a cardboard containers or hard-sided cases.

Note: Bicycles will not be accepted during an excess baggage embargo when no excess baggage is allowed.

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Consolidated "Bicycle - Related Fees, Policies, etc. on United" Thread [Merged]

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Old Nov 22, 2011, 3:05 pm
  #76  
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Stay tuned, we may have some good news on this shortly
Surftel is offline  
Old Nov 22, 2011, 4:57 pm
  #77  
 
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How about curbside check-in? Throw them a good tip and you might avoid the bike question.
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Old Nov 22, 2011, 8:18 pm
  #78  
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Originally Posted by Surftel
United just changed their baggage policy and are forcing me to change carriers.

I am a cyclist. Like many cyclist who travel a lot I have a specially made bike that fits into a regulation sized bag. There are many companies that do this (S&S, Ritchey) These bikes break down to fit into a regulation size bag (61") and my bag, with bike, seldom weigh more then 40 pounds.

United's new policy now charges $100 each way for a regulation sized bag if it contains a bicycle. No other Airline charges in this manner.

I am a 1K with close to 1,000,000 miles. United has forced me to fly other carriers who do not charge extra for regulation sized bags based on content
Hi suftel, thanks for bringing this to our attention. If you’re traveling with a bike that folds down and meets the dimensions for a first or second checked bag, then this would be the only fee that applies. If you have an Elite status that allows you to check bags for free, then the charge would be waived (unless you’re checking other bags too, of course). If you’re traveling with a bike that does not fit into a regular sized bag, then the charges outlined on our web site apply. We’re working to add this clarification to our web site and to update our internal reference sources. Thanks again for alerting us to this oversight.

Shannon
UA Insider is offline  
Old Nov 22, 2011, 8:26 pm
  #79  
 
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UAInsider
Well done. That's why we like UA

Responsive to customers
Straightforward
Willing to admit mistakes
Not stupid
More interested in building long term relationships than collecting the last nickel today

You just bought yourself a whole bunch of goodwill
5khours is offline  
Old Nov 22, 2011, 8:43 pm
  #80  
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Originally Posted by Surftel
You are now required to sign a waiver so I doubt this is the concern
Waivers aren't worth the paper they're printed on.
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Old Nov 22, 2011, 8:48 pm
  #81  
 
Join Date: Nov 2010
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Originally Posted by Boogie711

The bike is disassembled. It is, therefore, not a complete bicycle. If you feel a morality pang, take out one pedal and put it in a carry on. Now it's absolutely not a bicycle. If asked by the check in agent what the bag contains, you can honestly explain "It contains a variety of disassembled bicycle PARTS."

If asked if you can assemble them into a complete bike, you can honestly say "no."

Voila: No bike fee.
That is genus! I want you for my lawyer
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Old Nov 22, 2011, 8:49 pm
  #82  
 
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As I understand it, it's against the rules to lie about TSA regulated items like explosives. A bike isn't on the TSA regulated items list. Lying to a United TA about a bike isn't the same thing. And it's perfectly appropriate, IMO. Put the burden on them to find it and charge you.

And you have plenty of time to think up a response if you get busted. "I often lie when someone tries to rip me off."

And why would a TSA bag inspector report a bike to the airline?

Last edited by iluv2fly; Nov 23, 2011 at 4:13 am Reason: language
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Old Nov 22, 2011, 9:54 pm
  #83  
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Originally Posted by UA Insider
Hi suftel, thanks for bringing this to our attention. If you’re traveling with a bike that folds down and meets the dimensions for a first or second checked bag, then this would be the only fee that applies. If you have an Elite status that allows you to check bags for free, then the charge would be waived (unless you’re checking other bags too, of course). If you’re traveling with a bike that does not fit into a regular sized bag, then the charges outlined on our web site apply. We’re working to add this clarification to our web site and to update our internal reference sources. Thanks again for alerting us to this oversight.

Shannon
Thank you for handling this in such a quick, professional manner. It is great to see a huge company actually listening and adapting so rapidly.
Surftel is offline  
Old Nov 23, 2011, 6:48 am
  #84  
 
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Smile Hooray Shannon

Great news. Thanks so much. This is customer service!
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Old Nov 23, 2011, 8:20 am
  #85  
 
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Originally Posted by UA Insider
Hi suftel, thanks for bringing this to our attention. If you’re traveling with a bike that folds down and meets the dimensions for a first or second checked bag, then this would be the only fee that applies. If you have an Elite status that allows you to check bags for free, then the charge would be waived (unless you’re checking other bags too, of course). If you’re traveling with a bike that does not fit into a regular sized bag, then the charges outlined on our web site apply. We’re working to add this clarification to our web site and to update our internal reference sources. Thanks again for alerting us to this oversight.

Shannon
I'm really impressed that you guys got this change in so fast, especially with the upcoming holidays -- that's great!
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Old Nov 23, 2011, 10:30 am
  #86  
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Originally Posted by mherdeg
I'm really impressed that you guys got this change in so fast, especially with the upcoming holidays -- that's great!
Agreed!

Last edited by iluv2fly; Nov 23, 2011 at 12:59 pm Reason: off-topic
aisleorwindow is offline  
Old Dec 1, 2011, 11:47 pm
  #87  
 
Join Date: Dec 2004
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Baggage allowance to India

Flying to BOM on award business ticket, one itinerary all the way this month. UA sfo-pek, Pek-sin on CA and SIN-BOM on SQ...From what I know UA allows 3 bags right? and I want to know if UA allows 3 bags to all destinations it serves if your flying business?

Last edited by vishal407; Dec 1, 2011 at 11:53 pm
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Old Dec 2, 2011, 12:12 am
  #88  
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Originally Posted by vishal407
Flying to BOM on award business ticket, one itinerary all the way this month. UA sfo-pek, Pek-sin on CA and SIN-BOM on SQ...From what I know UA allows 3 bags right? and I want to know if UA allows 3 bags to all destinations it serves if your flying business?
http://www.united.com/page/article/1,,53794,00.html

3 70 pound bags.
If your itin does not require you to collect your bags at baggage claim at a connecting or stop over airport, then you are fine. Otherwise, you might be subject to the connecting airline' policies. On the return, you will be subject to the first airline's policies.

Consider flying UA to BOM via EWR.
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Old Dec 2, 2011, 7:43 am
  #89  
 
Join Date: Nov 2008
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Originally Posted by 5khours
UAInsider
Well done. That's why we like UA

Responsive to customers {michael d}
Straightforward
Willing to admit mistakes
Not stupid
More interested in building long term relationships than collecting the last nickel today

You just bought yourself a whole bunch of goodwill
The problem has been talked about on FT since at least 2008. In 2010 Mike Jacoubowsky published a letter from UA stating essentially the same as UAInsider. It is nice to have this reconfirmation but whether or not people traveling with bicycles will be charge is yet to be seen. Whether it will be a consistently enforced policy henceforth ... ??
Michael D is offline  
Old Dec 2, 2011, 11:19 pm
  #90  
 
Join Date: May 2004
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Originally Posted by UA Insider
If you’re traveling with a bike that folds down and meets the dimensions for a first or second checked bag, then this would be the only fee that applies. If you have an Elite status that allows you to check bags for free, then the charge would be waived (unless you’re checking other bags too, of course). If you’re traveling with a bike that does not fit into a regular sized bag, then the charges outlined on our web site apply. We’re working to add this clarification to our web site and to update our internal reference sources. Thanks again for alerting us to this oversight.
Wonderful!

I once booked a transcon on JetBlue (same price as UA, including one bag) because they were absolutely clear that they would not charge for a checked folded bike -- and I did not feel comfortable "stretching the truth" with a UA agent, which I have had to resort to in the past. ("Oh, it's sporting equipment.")

The other thread, BTW, did not mention folding bikes, only full-sized bikes.
paytonc is offline  


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